Customer Ratings & Reviews
- Model:
- 32S335
- |
- SKU:
- 6420959
Customer reviews
Rating 4.6 out of 5 stars with 1147 reviews
(1,147 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, easy setup, price, and Roku integration of the 32” Class 3-Series 720P HD LED Roku Smart TV. Many customers commented on the great picture quality and build quality for the price. Customers also appreciated the ease of setting up the TV. Some customers mentioned that the remote control is not great, but overall, customers are happy with their purchase.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
TV turns on and off by itself
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV keeps turning off and on by itself. I researched the issue online and it is a common occurrence with others. TCL and Roku blame each other for the issue and neither is willing to fix it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Josh,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first this TV worked fine, but after about a month or two it began to start being so slow to the point where it would completely turn off and turn back on again. If I could return it I would
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nmacias,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on this TV is horrible. Should have more than 14 days to return. Just made my purchase 3 weeks ago and had to put my replacement TV back in place.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL screen too dim
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.first one to go bad within months of purchase. screen so dim you can not see.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Blown speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought it home, the speakers were blown, now need to deal with returning it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Noeybouvs,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad 32 inches tv very slow remote and slow tv don’t buy this p of tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Mustafuoco123,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
TCL Social Support
Rated 1 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its an okay tv. picture quality could be better. Its ok
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jaysway,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TCL TV for Roku
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This television has surpassed my expectations. Wonderful price, great build quality, the picture is very very good. No lagging, slow down or sound issues. Definitely recommend to purchase.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and easy to set up great value and great prices
I would recommend this to a friend - Pros mentioned:Picture quality, Price
Rated 5 out of 5 stars
The price is right
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv at a great price. Clear picture. Great but!
I would recommend this to a friend - Cons mentioned:Remote control
Rated 5 out of 5 stars
Great TV for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, i read some bad reviews but have had it over a month and it is awesome , could the remote be better , yes, but it does everything as advertised!!!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 3 out of 5 stars
Only OK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture seemed to pixilate if the image on screen was very dark. Sound is good. Set up was easy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
32 inch Roku tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv..good price works great...really good picture
I would recommend this to a friend - Cons mentioned:Remote control
Rated 1 out of 5 stars
Roku part of this TV is not worth it....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok.. this is so cheap... that's a plus. I've had this for 2 years and it still works... I guess that's a plus. Here's why I would NOT buy this again... there are big issues with intermittent delays with the remote and action on the TV (ie. you push a button and nothing happens for 5 sec... after which of course you've pushed the buttons a bunch more times...) (search this on google... it's a real complaint and the "quick fix videos" didn't work for me...) also... despite being on 5K with good upload and download speeds.... picture seems to pixelate or go into "buffering" at times. Thought it was some weird wifi issue and not the TV but looked up a roku stick to the HDMI and have no issues at all with delays or picture. So now... I have to use a Roku stick to make my Roku TV work. Also would be nice to have volume leveling on this TV. I watch regular TV at volume 14 and Netflix at level 30. When I go back to regular TV... volume BLASTS. Sigh.....
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NYCManhattan,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m enjoying my new tv orders it online and didn’t take long for it to be shipped
I would recommend this to a friendRated 5 out of 5 stars
Should buy it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv back in March 2021 and it still works the same exact way.
I would recommend this to a friendRated 5 out of 5 stars
Great product. I bought two of them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. I bought two of them. This is my favorite brand of television
I would recommend this to a friendRated 4 out of 5 stars
Roku tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv! Can't beat the sale price! Would buy another if needed, hopefully won't have to.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Rated 1 out of 5 stars
Not a good TV.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is almost complete trash. Even with brand new batteries, I have to aim the remote exactly at the right angle and the right distance for it to respond and I have to press the buttons 45 times before anything happens. The picture looks faded (there's nothing wrong with the display, TCL decided not to include contrast/color settings to the main menu). I would've been better off buying a different TV brand and a separate Roku. The remote is a cheap and slippery plastic. I own other Roku products and I guess I bought this TV thinking it would at least meet my expectations. It didn't.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BatmaninAGarden,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
ROKU TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have an existing ROKU and was familiar with the features.
I would recommend this to a friend