Customer Ratings & Reviews
- Model:
- 32S335
- |
- SKU:
- 6420959
Customer reviews
Rating 4.6 out of 5 stars with 1147 reviews
(1,147 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, easy setup, price, and Roku integration of the 32” Class 3-Series 720P HD LED Roku Smart TV. Many customers commented on the great picture quality and build quality for the price. Customers also appreciated the ease of setting up the TV. Some customers mentioned that the remote control is not great, but overall, customers are happy with their purchase.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
“Garbage TV”
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No. Don’t do it. I bought this TV on sale around the super bowl. It is for streaming use in my bedroom. The quality is very poor. Within months I called TCL twice for assistance and should have returned it then. It lags, loads forever only to return to the home page, often the volume becomes an option on if it wants to work or not. The voice and picture often do not line up. I am constantly unplugging, restarting, and rebooting this television. When I finally did call a third time to TCL for it not loading any of my streaming apps they recommended I reset all of them (and I did…then I had to re-enter all of my login information and passwords for each streaming service.). This was a total waste of time. Unfortunately it was a year and ONE week since I had purchased the TV by then (silly me) and it was no longer covered under warranty. Thanks Best Buy. I find it harder and harder to find good quality items in your store these days. Please stop selling poor quality items. My son and I call this television the “garbage tv” daily when it freezes or does it’s own thing. I purchased for size and it’s built in Roku. I’m sure there are better options for you so keep searching.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Emily,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Best Buy doesn't stand behind defective products.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received a brand new tv this tv had a defective screen and Best Buy did nothing to help me. They wanted me to pay to ship back for their mistake. I will never buy any products from Best Buy again. If I could leave 0 stars i would of.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We take great measures to ensure that the TVs we send out are in great working condition. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Speed
Rated 1 out of 5 stars
Slow.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super slow. I try to watch a video on YOUTUBE. and it keeps slowing my TV down. And I can't even load shows on Netflix. I recommend getting a Amazon Fire Stick or a Samsung Smart Tv 0/10
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi John,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble streaming on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
would not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HDMI connections are laggy and would not connect to any wifi. I tried to talking to TCL support and first thing was referred was have you tried turning off and on your wifi. and of course that didnt work and then I was re-routed to another page to PAY for support.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. This sounds rather odd as we do not charge for our support for in-warranty products. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Doesn't work with all Spectrum DVR boxes!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes clicking noise when DVR Signals TV and beeping noise when fast forward/rewind etc. TCL blames Roku, Roku has no tech support and Spectrum is clueless. If you want to hit the mute button before every move on the TV it's fine but I don't know why anyone would. Samsung has none of these issues.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TAllen,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these tv’a in 2019. Both tv’s are not working now. One day out of the blue your tv is going to have sound and the picture is going to be black and white lines. There is nothing you can do to fix this. Do not buy this tv!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad HDMI Ports
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid this TLC 32" model at all costs! Both HDMI ports went bad after 3 days.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CaptainJeff,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support