Customer Ratings & Reviews
- Model:
- 32S327
- |
- SKU:
- 6280538
Customer reviews
Rating 4.6 out of 5 stars with 6436 reviews
(6,436 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the 32" Class 3-Series LED Full HD Smart Roku TV's picture quality, ease of setup, and affordability. Many customers appreciate the Roku platform's user-friendly interface and extensive features. However, some customers have concerns about the remote control's usability, occasional Wi-Fi connectivity issues, slow response in volume control, and limited viewing angles.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Right tv for the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a bedroom tv and this is perfect. Good $
I would recommend this to a friendRated 2 out of 5 stars
WYGWYP. Good for tight spaces
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Per product description, the TV box should have contained HDMI cable as well but missing in my package. Had to return first one and get another one because of HDMI port issue on first one. Didn't find HDMI cable on both packages, this means the cable is truly missing on all packages for this model maybe. Would have been nice if the power cable was a bit longer. Picture quality is not that great even though It says 1080p/Full HD. Audio seems decent. Because of the cabinet size, I had to choose 32". Otherwise higher sizes would have more options and better quality just paying little bit extra.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This TV comes with two feet with screws to secure them, a power cord, a Roku remote with batteries, and a quick start guide. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent TV for what I needed it for. Computer screen.
I would recommend this to a friendRated 3 out of 5 stars
Decent product except for the control.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is quite decent for the money. Took some time to get the set adjusted. The control is terrible, barely works, Recommend if the price is really low.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi juanio,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your remote. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not great software, very unresponsive.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s fine... you get what you pay for. Roku’s software is incredibly buggy. My TV is constantly freezing on certain apps or restarting during shows when it crashes. Yes - this TV can crash on you and reboot. Sometimes it is unable to turn the volume up or down ... not sure if this is a software issue or just a cheap processor. It even sometimes takes a few attempts to turn the TV off because it’s “thinking”. Not sure I’d ever buy a TCL TV again and I’ve never really cared for Roku.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi colortini,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I understand that in most cases you get what you pay for, and I really didn’t think this would be one of those. I bought this TV, and it was my first. I bought it specifically for gaming and no other use. I have only used it for gaming, and 95% of the time my headphones are connected to my controller. But for some reason, despite never using the television speakers, and never having the volume above 10, it sounds like I blew a speaker out?? I have not had this TV for even a month. I’m very dissatisfied
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chris,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the speakers on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Smart tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really don’t like the white light on the bottom of the tv. Hooked it up to Direct Tv and still have to use the remote to get to the satellite function, kind of a pain. Would have rather spent more for a different better brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Hardtohear,
Thank you for taking the time to provide your feedback. The Standby LED can be turned off by going to Home>Settings>System>Power>Standby LED>OFF. Additionally, you can program the TV to turn on to a specific input by going to Home>Settings>System>Power>Power on>Select the input you would like the TV to turn on to. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Disappointed in this TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not impressed with this tv. The picture color wasn’t good and neither was the sound. I returned the tv and got a different one that I was much more happier with. Will not buy this brand again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Katilin69,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Beware of Roku system format tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the tv itself looks good, the fact that it’s a Roku tv is a real pain. I had never heard of this type of tv prior to my purchase. I had o get a different cable box as Roku system wouldn’t show guide with box I had. Biggest problem is I need two remotes as each time you turn on the tv, the main screen shows up. You then must toggle to “cable box” to watch from my cable provider. Then I must use my cable providers remote. I wish I had not purchased a Roku system tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Oldertechy,
Thank you for taking the time to provide your feedback. You can program the TV to turn on to a specific input or last used input. To do this, you would go to Home>Settings>System>Power>Power on>Select the option that works best for you. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Read this review before purchasing this TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this TV for almost 4 months. For the last two months, I have had problems with the sound being distorted or no sound at all. At first, I thought it was related to an internet connection issue, because I was having some issues with my internet connection around the same time that the sound issues started. However, even after the internet connection issues had been taken care of, I continued to experience the problems with the sound. Of course when this started, was right after you could no longer return the TV to Best Buy. They only allow 30 days, and most people know that with a TV, unless you watch it more hours in a day than you should, you would actually need more than 30 days to be able to know if the TV works properly. Now, I have been dealing with TCL North America, emailing back and forth, sending video of the TV while the "sound" issues are happening, and just received the following in an email: "Thank you so much for the video clip. I have relayed the small video clip to our escalation team for review and they found out the issue and approved the warranty claiming. So here is what we will do: We will be sending you there a box that will be there within 2 to 3 business days to pack the TV and along its body is a prepaid label to be used to send the TV to our depot for fixing. Turn around time will be 7 to 10 business days for fixing and testing of our engineers before it will reach you perfectly working again. If we will find it irreparable, it will be replaced." So, it states at the beginning of the email that "they found out the issue and approved the warranty claiming." Then stated, "send the TV to our depot for fixing. Turn around time will be 7 to 10 business days for fixing and testing of our engineers before it will reach you perfectly working again." However, the last sentence states, "If we will find it irreparable, it will be replaced." So first they are going to repair it (never explaining what is wrong with it) and send it back to me working perfectly, but then they say if it is irreparable it will be replaced. So I may or may not get a perfectly working TV? You might not want to purchase this TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good picture but.....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I wound up returning this item. Although it had a good picture I didn't like some other features. It has a bright light at the bottom of the set which doesn't go well in a bedroom!!!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi HotDog,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. You can turn off the Standby LED by going to Home>Settings>System>Power>Standby LED>Off. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Slow, Unresponsive, Underpowered, Buggy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So it appears I'm experiencing the same problem as many other after initial using this for a short time. In the beginning this worked well but shortly after, the app freezes constantly to the point where now it's practically unusable. I initially thought it was my internet connection but the connection is always excellent and connection would not send me back to the main Roku screen in the middle of a show. This is norm now I can no longer us the TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TLC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound didn't sound right on my tv!I will keep it until i buy me another one!The thing i like about it doesn't get hot like the other TVs!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Willsmith,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Have to reconnect to wifi over and over
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is great in all respects except for one: connecting to wifi after booting up. Each time I press the power button on the remote, I wait for the TV to turn on (fast!) and then for it to connect to my apartment's wifi (slow!). More than half the time, I have to navigate to Settings > Network > Check Connection, then wait for the check connection process to complete. Most of the time, the TV then connects to wifi, and then I can watch TV. Past Roku devices I've owned (not to mention other items like my laptop, iPad, smartphone, etc.) have not had this problem
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AndR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV staying connected to the Internet. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
average at best
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought for an arcade build and was disappointed it didn't offer an automatic power-on option. Basic at best but there are likely better options at the same price point.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi customer2024,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL Television
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased TCL TV Wanted Samsung but was told they were out could not get them. Not really happy with the TCL as I can not get it to work with the Suddenlink remote.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi hmonkeyh,
Thank you for taking the time to provide your feedback. Our TVs are compatible with most Universal and cable remotes. Many Universal and cable box remotes can be programmed to control select functions on the TV. You can visit https://support.tcl.com/us-remote-codes for more information. If you do not see your specific remote, you would need to contact the remote's manufacturer to obtain the remote code from them. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Nice size TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound goes in and out all the time for about 5 seconds and the tv turns off by itself without the sleep timer on and without turning it off with the remote. I'm glad I have the 2 year warranty protection.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Necie,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Bad sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture, but bad audio sound. Sound keep breaking up and distorted, Took it back. Other people comments had the same problem. Wouldn’t recommend.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bullwinkle,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Awful remote control.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV. The remote control has no number pad and there is no universal remote that could take care of this problem. I need a magnifying glass to read the volume and mute buttons and they are on the side of the remote. The remote's plastic case is so slick that with the smallest pressure on the remote it goes flying across the room. TV picture is ok at best. Sound is not good, but not awful either. DO NOT BUY THIS TV!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lobo18,
Thank you for taking the time to provide your feedback. Currently, our smart TVs do not support the direct input of channel numbers for OTA. However, if your TV is connected to the Internet, you can press the left arrow key to populate a channel guide and navigate channels this way. Additionally, you can enable "favorites" for over the air channels so that your most-watched channels will automatically appear towards the top. To enable favorites you would go to Home>Settings>TV inputs>Antenna TV>Favorite Channels>Enable. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Get a 4k instead
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Operating instructions on screen far to small to read. Must get out of chair every time or memorize steps. Half of shows slightly blurry, screen TOO dark!!! HDMI cable a must. So many button pushing steps it's tiresome to watch tv.
No, I would not recommend this to a friend