Customer Ratings & Reviews
- Model:
- 32S327
- |
- SKU:
- 6280538
Customer reviews
Rating 4.6 out of 5 stars with 6436 reviews
(6,436 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the 32" Class 3-Series LED Full HD Smart Roku TV's picture quality, ease of setup, and affordability. Many customers appreciate the Roku platform's user-friendly interface and extensive features. However, some customers have concerns about the remote control's usability, occasional Wi-Fi connectivity issues, slow response in volume control, and limited viewing angles.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Slow built in roku
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is fine but the built in roku continues to buffer and the apps are slow. Hopefully if they can improve the built in roku, then I would give 4 stars.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SamT,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 2 out of 5 stars
It's an ok tv. Dont like remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The image could be better. Dont like the remote. No numbers on it to change channels when you are watching regular tv. Will be returning it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. Currently, our smart TVs do not support the direct input of channel numbers for OTA. However, if your TV is connected to the Internet, you can press the left arrow key to populate a channel guide and navigate channels this way. Additionally, you can enable "favorites" for over the air channels so that your most-watched channels will automatically appear towards the top. To enable favorites you would go to Home>Settings>TV inputs>Antenna TV>Favorite Channels>Enable. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Screen issues
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the tv. After 2years of uses the screen went out. I researched it and it’s actually something these tv’s are known for doing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CraigH,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Decent television
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good television for the price. Not too big and the software was a little lagy but overall not bad. I planned on using it as a computer monitor/tv but it was too big for a monitor.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Maldito,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Apps lag or don't work
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hoping to have an integrated Roku experience. Well ... It is integrated, but the TV CPU is not adequate. It can't handle running a show on Netflix and the app crashes and brings me back to the Roku home screen. Pausing and playing in Disney plus has considerable lag. I have a 65 inch Roku TCL and have none of these issues. I suggest you buy a quality TV then just add Roku with a plug in device.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MarkS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As advertised - so the tv is good and now i need 50 characters to get my 24 bonus points which are probably worthless but whatever - i'm just hanging out this morning drinking coffee
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for bedroom. No instructions. Google use to understand how to set up. Internet streaming works fine . Picture is ok. Sound is terrible. Can only have low , high and medium volume but they are almost the same. Can barely hear it if in bed. Lack of any other controls for this problem or other standard TV adjustments. No on off button on TV. Remote use is cumbersome as have to scroll a lot . Do not like the light remaining on if the tv is plugged in as this is in a bedroom prefer darkness to sleep - do not want a TV night light.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. There are volume buttons located on the right-hand side of the remote, and there is a power button located on the TV itself at the middle bottom under the brand logo. Additionally, the Standby LED can be turned off by going to Home>Settings>System>Power>Standby LED>Off. Hope this helps!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Wifi connectivity
Rated 2 out of 5 stars
Won't keep the wifi connection.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps losing the wifi connection. I will return it. Apparently a common problem. I am very disappointed as I wanted a 32" screen with 1080.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Barbara,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV staying connected to the Internet. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Wifi connectivity
Rated 1 out of 5 stars
Hate it
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it 6 almost 7 months ago. Always disconnects from wifi. Constantly have to connect to internet. Apps always have issues of slow audio or no audio. I have had to disconnect the power to restart it on several occasions. It's a huge pain and I will be returning. Absolutely HATE IT! I have never had an issue with like with a TV like I do with this one.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Steph,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Buggy and underpowered
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Roku interface, but on this TV it doesn't work right. Twice I've had to reset Roku because the audio and video got out of sync on all apps and restarting wouldn't fix it. Many times loading an app will overwhelm Roku and the whole TV will freeze at the loading screen for a few minutes with no buttons responding, including the power button. Often an app will just take a long time to load. Sometimes in the middle of watching a program the TV will just freeze for a minute or so and then reboot itself.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Flybob,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good tv for what it is
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv for what it is. The smart tv aspect isn’t the fastest. But can’t expect much for the cost. Connect a Roku to it and this tv works really well.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Rndm575,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 2 out of 5 stars
32" TV
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item after I opened the box and discovered that the remote was missing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Is it broken?
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture works perfectly, but I have no sound and cannot seem to get it back. Very frustrating! Before the sound quit I enjoyed this tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the audio on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
ROKU fight with Spectrum renders TV useless
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.STOP! The TV works fine. But ROKU has decided to fight with Spectrum and Google. Bought the TV to use with Spectrum and now it is mostly useless without being able to use the Spectrum application. Very disappointed. Learned our lesson. What application will they drop next? Disney? Apple? Netflix? They are getting too big for their britches. We will stick with Samsung on the next TV purchase.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JMB55,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. You can visit Roku's support site and search "Why is a channel no longer available on my Roku® streaming device?" for more information.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not recommended - audio issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture but SERIOUS audio issues. The audio through the streaming services is about half that of live TV. There's also a serious lag in starting the services. Often the audio is also out of sync on both cable/live and streaming. I have tried all of the audio settings. I had a Roku stick before this TV and had no issues with that setup. I waited for the software update, hoping this would be resolved and it was not. I do not recommend this product and I regret my purchase.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NY100,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the audio on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Ideal Bedroom or office TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by no means a great TV. However for the price and built in Roku it is ideal for a bedroom or office. I would recommend using a wall mount for this TV as the stand does not swivel at all.
I would recommend this to a friendRated 3 out of 5 stars
No ethernet port
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice TV - easy to use. I am disappointed that it does not have an Ethernet port so you have to use wireless regardless of how close your router is located.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Packman,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Buyer beware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after ONE year. Black lines and colors distortion. Extremely disappointed.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Rated 1 out of 5 stars
Don't understand how to work this TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is no standard remote control, only a Roku remote. I don't know how to use the Roku device to watch my regular cable service. I'm returning for a more standard television. If the booklet that comes with the TV would be more clear about the operation of the set, it would help old people like me to use these devices. Some of us don't have grandkids to teach us how these devices work.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Midy,
Thank you for taking the time to provide your feedback. Currently, our smart TVs do not support the direct input of channel numbers for OTA. However, if your TV is connected to the Internet, you can press the left arrow key to populate a channel guide and navigate channels this way. Additionally, you can enable "favorites" for over the air channels so that your most-watched channels will automatically appear towards the top. To enable favorites you would go to Home>Settings>TV inputs>Antenna TV>Favorite Channels>Enable. For a cable box, you would want to use your cable box remote. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not able to setup Roku.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This the second tv...had to return first one hardware not working. I don't have wifi and unable to use hotspot on my phone. Trying to find a way to use and setup Roku.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Ladyrita,
Thank you for taking the time to provide your feedback. In order to use the smart features of this Roku TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi, creating a Roku account (completely free), and activating the TV (completely free). However, if you just want to use this TV as a traditional TV by connecting external devices through the various inputs and not use the smart features, you can elect to not connect this TV to the Internet at startup. You will still have access to all of the inputs and features of a traditional TV. Hope this helps!
Thank you,
Sara
TCL Customer Support