Customer Ratings & Reviews
- Model:
- 32S327
- |
- SKU:
- 6280538
Customer reviews
Rating 4.6 out of 5 stars with 6436 reviews
(6,436 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the 32" Class 3-Series LED Full HD Smart Roku TV's picture quality, ease of setup, and affordability. Many customers appreciate the Roku platform's user-friendly interface and extensive features. However, some customers have concerns about the remote control's usability, occasional Wi-Fi connectivity issues, slow response in volume control, and limited viewing angles.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Buggy Roku TV, slow software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kinda buggy , returned it for a FireTV and couldnt be happier. I have other brands of Roku TVs and love them but TCL in m y opinion is not good
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BigRon1,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
You may need an extended warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low price and plenary if features was why I purchased it but within just one year the screen glitches while playing video games.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NitroSS,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Roku is not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not a fan of the Roku Screen. Everything seems to be a PIA trying to choose inputs and whatnot. Will stick with Samsung going forward.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Dissapointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV consistently loses connection despite upgrading our WiFi service including a signal extender. The volume button when pushed lags pretty consistently
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Shawn,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Would like parent control over all streaming apps
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this t.v the only problem I have is there is no parent control availability over the tv setting for apps. For example Netflix, You tube, etc.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. For parental controls on the Roku interface and other streaming channels, you can visit https://support.roku.com/article/208755938-how-to-block-content-using-parental-controls for more information. You have the option to add a pin that is required to be entered to download a streaming channel or make a purchase. However, parental controls within specific streaming channels would be a feature or limitation of that specific channel. Hope this helps!
Thank you,
TCL Customer Support
Rated 1 out of 5 stars
Not good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture messed up after just 14 month as after purchase.
No, I would not recommend this to a friendRated 3 out of 5 stars
Just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get what ya pay for. Cheap price = cheap tv. Picture quality is ok with no controls for any picture settings such as hue, saturation, etc. Must sign up for Hulu to use tv!!! :-(
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TheGimp,
There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. You will find settings for picture size, brightness, picture mode, and more detailed picture settings under the advanced picture settings section. Additionally, you do not need to sign up for Hulu to use the TV. In fact, it is completely free to activate the TV, and completely free to create a Roku account. If you would like help setting up your TV we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information, and reference this review. We look forward to helping you get started.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not bad for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent TV for the price. We use it for streaming in our bedroom. It looks solid, but seems to drop internet connectivity semi-frequently.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Wally,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV staying connected to the Internet. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Best selection in Reno
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great selection on tvs, cell phones, latest headphones, etc. Decent prices and will usually have a deal on something I want/need.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnW,
Thank you for taking the time to provide your feedback. If you ever need any assistance with one of our products, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
OK
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a little buggy sometimes and freezes up or theres no volume.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Rick,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Save your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok , picture clarity not that great Sound bar hard to find that is compatible to program with directtv remote
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DGarner,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good TV For The Cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife has purchased this TV in the past. Still in use. Still enjoying it. This was a present for someone, that is definitely an upgrade from what they have been using.
I would recommend this to a friendRated 3 out of 5 stars
Option for satellite free household
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed an option for TV after losing the satellite. The remote is interesting since it has ergonomic back but it is easy to press the mute button on the side.
I would recommend this to a friendRated 3 out of 5 stars
Title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked very well when we first got the tv then it got slow so we reset it.Now it is slow sometimes and good sometimes
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 2 out of 5 stars
Bad remote setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unhappy with the remote. It has no numbers so you have to scroll through all the channels.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lalaarch,
Thank you for taking the time to provide your feedback. Currently, our smart TVs do not support the direct input of channel numbers for OTA. However, if your TV is connected to the Internet, you can press the left arrow key to populate a channel guide and navigate channels this way. Additionally, you can enable "favorites" for over the air channels so that your most-watched channels will automatically appear towards the top. To enable favorites you would go to Home>Settings>TV inputs>Antenna TV>Favorite Channels>Enable. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Stay Away - Buggy and Slow
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DON’T BUY THIS TV, OR ANY TCL ROKU TV. I’ve owned this for about 18 months, and I can tell you that it is a slow, buggy, PITA. YouTube and Netflix routinely crash, there is a huge amount of latency (on the order of 10 seconds) with the remote (at time, not all of the time). There are better alternatives out there, so I would stay away from this. And yes, my WiFi is plenty fast (450 Mbps) down/ 30 MBps up).
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cruncher,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Turns off and on
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turns off and on by itself after about 6 months of use, pretty unreliable because it takes forever to boot up when it does this too
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Huey,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Tuck tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told easy operation. Far from it. Need to select input every time you turn it on. No channel numbers on remote. Universal remote would not acquire needed code to work. Bought tv for mother in nursing home. Worst tv for older person. Would take back but nursing home is back on lockdown. Will return when open again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. You can program the TV to turn on to a specific input by going to Home>Settings>System>Power>Power on>Select the input that best suits your needs. Currently, our smart TVs do not support the direct input of channel numbers for OTA. However, if your TV is connected to the Internet, you can press the left arrow key to populate a channel guide and navigate channels this way. Additionally, you can enable "favorites" for over the air channels so that your most-watched channels will automatically appear towards the top. To enable favorites you would go to Home>Settings>TV inputs>Antenna TV>Favorite Channels>Enable. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Roku tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is okay fits well in a room. The interface after loading up is pretty sluggish and disconnects sometimes.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Chris,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
not as good as
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as the 5 series better off getting that but then again the 5 does not come in 32in so its ok a ok tv had to tweak it alot.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. Each series builds on each other. As you go up in series, you will gain more features and capabilities. We hope that you are enjoying your TV. If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support