Customer Ratings & Reviews
- Model:
- 32S327
- |
- SKU:
- 6280538
Customer reviews
Rating 4.6 out of 5 stars with 6436 reviews
(6,436 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the 32" Class 3-Series LED Full HD Smart Roku TV's picture quality, ease of setup, and affordability. Many customers appreciate the Roku platform's user-friendly interface and extensive features. However, some customers have concerns about the remote control's usability, occasional Wi-Fi connectivity issues, slow response in volume control, and limited viewing angles.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Open box tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy. I purchased an open box tv and it did not state in description that it was missing the remote, the pedestal legs and the power chord. Now I can’t even use the item and am looking online to buy the additional accessories. These details should of been included in the description and even if I want to refund i have to make an appointment
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Natalie,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with an open-box purchase. For better assistance, you may want to try to reach out to Best Buy to see if they can further assist you. Additionally, replacement accessories can be purchased through encompass.com/brands/tcl. Hope this helps!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Speed
Rated 1 out of 5 stars
You don't get what you paid for
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the functionality of this TV when I got it. It's a little slow moving from different platforms, but for the price, that's a small issue. I was going to buy another for another room in my home, but after 4 months of owning this TV, I've already lost the sound.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Elle,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Big Mistake
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is pretty awful. The sound was tinny and we couldn't understand the voices so we had to purchase external speakers for an additional $250, so it wasn't a good value at all. The TV blanks out sometimes and just loses the connection. We have Optimum so maybe it's their fault, but I would NEVER buy this TV again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Katya,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
help me if you can
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am still trying at how to get local channels on this tv, when I get that accomplished, I will feel more like it is a tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble getting local channels. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Roku TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is not as smooth ad I expected. It is slow to change channels.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV died...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv died around a year old... total environmental waste
No, I would not recommend this to a friendRated 3 out of 5 stars
Wish sound was Better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is just OK. Wish it had better speakers. Its meh but fine for a guest room.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rickydallas,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
ok kitchen tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just average because color of picture is ok but not good, but I just use it to watch morning news
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Rita,
Thank you for taking the time to provide your feedback. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good if not your main tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are not looking for high-end then it's cool. The picture is pretty dark compared to my Sony tv
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Jarvis,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
performs as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.remote is so small I spend a lot of time looking for it! Takes too long to find what I want to watch. performs fine with cable.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi sbslim,
Thank you for taking the time to provide your feedback. In addition to the remote that comes with the TV, you can download the free Roku mobile app on your Smartphone or tablet to use as a remote. Through the Roku mobile app, you gain access to power toggle, volume toggle, private listening, voice search, and more. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
So-So TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing the way the app's operate. Was under the belief Comcast Infinity would easily work -- it doesn't.
No, I would not recommend this to a friendRated 3 out of 5 stars
Great price but picture and connectivity so so!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value, but would have preferred better picture quality. Connection only thru WIFI only is a limitation.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JThomas,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Highly discourage
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. The TV speakers stopped working less than three months after purchase. The inputs are dying off. I got a sound bar (same reliable model I have in another room that connects by Bluetooth to my LG TV) since the speakers won’t work. Had to wire it since this TV doesn’t have a Bluetooth option. Every time I turn the TV on, I have to unplug the port and plug it back in to get the sound to work. So I tried ANOTHER sound bar (with phenomenal reviews) and connected this one by optical cord. Worked ok...once. Just turned the TV on for the second time with the new sound bar and can’t get the optical port to work with any devices (tried a couple others). New sound bar works fine with other TV. I can’t express how disappointed I am that I spent money on this, and of course Best Buy made the sale, has the money and offers no help to the customer.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Look for something else!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The apps on this TV work terrible. I can start a movie, try to turn up the volume or pause it & the TV will go right back to it's home screen. The sound is constantly off from when the mouth is moving. Really annoying! The picture is good. That's about the only good thing I can say. Works fine on live TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CaptnD,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Rocku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For me is better fire Tv then rocku, this tv is good for my kids, but not enough to use like a smart tv
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Rony,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Ok for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is from bottom dont sound the best Do not like that there is only a on and off button no way to change inputs or channels ?
No, I would not recommend this to a friendRated 3 out of 5 stars
Decent, but not worth it.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is fine, nothing spectacular here. I wanted a 32" full HD tv, turns out the built in Roku is junk.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jabes,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Happy with the purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.32" TV that's under 150$ Roku TV on board and 1080p resolution. What more do you want from the tv of this size? Happy with it.
I would recommend this to a friend- Cons mentioned:Speed
Rated 2 out of 5 stars
Crap
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ugh....just dont buy it unless you still use AOL. Its just so slow.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MarkB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Buy a better TV and a Roku device. NO VOICE SEARCH
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV because I love my Roku devices that have a voice search on the remote. You would think that a TV made specifically for Roku would have their best remote but this one doesn't have that feature. Buy a TV with better specs and add a Roku device with voice search and you will be happy. I would return it but it is already wall mounted and the box is already gone to the recycle center.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Stevish,
Thank you for taking the time to provide your feedback. In addition to the remote that comes with the TV, you can download the free Roku mobile app on your Smartphone or tablet to use as a remote. Through the Roku mobile app, you gain access to power toggle, volume toggle, private listening, voice search, and more. Hope this helps!
Thank you,
Sara
TCL Customer Support