Customer Ratings & Reviews
- Model:
- 32S327
- |
- SKU:
- 6280538
Customer reviews
Rating 4.6 out of 5 stars with 6436 reviews
(6,436 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the 32" Class 3-Series LED Full HD Smart Roku TV's picture quality, ease of setup, and affordability. Many customers appreciate the Roku platform's user-friendly interface and extensive features. However, some customers have concerns about the remote control's usability, occasional Wi-Fi connectivity issues, slow response in volume control, and limited viewing angles.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Lasted only 6 months.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted only 6 months, nice picture and features, but no build quality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Hommy21,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Missing Parts unable to exchange
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV works great but the feet were missing 3 of 4 screws. We tried the one screw and even though it works without the feet. When you put the screw in the single foot, the foot falls off. I don't know if the screw was too short of the foot too deep. We were told we could not exchange it for a similar unit because they are out of stock further than 100 miles from us. TCLusa.com was useless. They would only send 1 screw and kept repeating when did we buy the unit even though we had already given all that information to at least 4 representatives. In the end we quit dealing with them. Who wants to watch a TV screen laying flat on a table??????! We have still owned the TV less than 1 month.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a Roku remote, and a quick start guide. We would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
meh okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Air play doesn't stay connected. It boots off my phone app within 30 minutes :-(
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Jones,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
smaller than you think after a while
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its okay if you need a tv i wouldnt buy this for long term its small
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ehhh,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an average TV for the cost. Nothing special. It works. Not sure I like the Rocu TV app.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Rjz80,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Just ok!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work well with Wifi. Dropped streaming every 10 minutes. Too much trouble.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GroovieGrandma,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Nice Television
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found the same exact television at Walmart for 100 dollars. The extended warranty was also cheaper at WalMart.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MGHill,
Thank you for taking the time to provide your feedback. If you ever need any assistance with the TV itself, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Basic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku apps like Peacock are very slow. For the price I guess this is as good as it gets.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mbbtr,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus
far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact
information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Garbage
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money! This product will not load and open apps at all. Nothing but frustrations. Reading online I see that numerous others have the same issue. On the plus side the picture is great on cable, but it ain’t working like it’s designed to. Bad product, sorry to have bought it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joe,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV loading streaming channels. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
THE MOST ANNOYING TV EVER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This annoying TV wants to act like a computer upgrade. Latches onto my WiFi and won't let my desktop at the other end of the house do anything. I have to turn that darn electronic gizmo OFF COMPLETELY before I can do anything on my desktop computer. I wanted a TV, not another computer!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This is rather odd as this TV connected to the Internet should not interfere with any other devices connected to your WiFi.We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
tcl
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.fairly easy to set up. image quality isn’t as good as i had hoped but you get what you pay for.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Poor WiFi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv does not have an ethernet jack so its wifi only. My router was only 15 ft away (other Samsung tv in another room works fine on wifi) and kept dropping signal. I ended up returning the tv. I will say that Best Buy took it back with no hassle.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bob,
Thank you for taking the time to provide your feedback. We're sorry to hear that you were experiencing some trouble with your TV connecting to the Internet. This is definitely not typical behavior for one of our TVs. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
I don’t know why I can’t get certain stools. 4K?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not getting channel 7 and others stations even though I have a antenna. Also is this tv 4K????!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV not seeing channels. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Additionally, this TV has a 1080p resolution.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good Tv to have as a second/third one in the house
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All in all this TV is o.k., the design is not quite what I would like. I hope it will work for a few years.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Ricky,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may not be having the same great experience the majority of our customers report having. Without more information, it is difficult to understand what you may be experiencing. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good TV but had to start a Roku account
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We use this TV as a computer monitor. It would not be good for gaming but it is adequate for documents and social media.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Grimes,
In order to use the smart features on this TV you do need to be connected to the Internet, activate the TV (Free), and create/sign into a Roku account (Free). However, if you simply want to use the inputs you can elect not to connect to the Internet at setup and skip these steps. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Decent TV
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has some delays and freezes often requiring restart.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Poulima,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not as clear as previous Samsung tv that I purchased at Best Buy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Darlene,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Product Damaged or Defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was shipped to me in it's original package without any outer protective packaging. The TV had a very noticeable spot about 4 inches in diameter on/in the screen. The TV was returned. No one contacted me as to whether I wanted a replacement, Perhaps communications would have existed without the corona virus. I would have repurchased the item, but BB was out of stock. I purchased the TV from another supplier. I like the TV. Unfortunately, the one I initially received was damaged or defective. This review is based upon that particular TV set.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that you were able to get a replacement unit. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing extraordinary and suitable for basement and casual viewing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SkySpy,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good tv for kids
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is not good, lots of motion blurr and it has a slow response
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mustangdriver,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support