Customer Ratings & Reviews
- Model:
- 32S327
- |
- SKU:
- 6280538
Customer reviews
Rating 4.6 out of 5 stars with 6436 reviews
(6,436 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the 32" Class 3-Series LED Full HD Smart Roku TV's picture quality, ease of setup, and affordability. Many customers appreciate the Roku platform's user-friendly interface and extensive features. However, some customers have concerns about the remote control's usability, occasional Wi-Fi connectivity issues, slow response in volume control, and limited viewing angles.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
set up sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up is rediculus what you have to go through, they are trying to sell all of the after market services.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not so great over time
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 1/2021. Has been just okay for a bedroom TV. A little slow to turn on and function. Like some of the Roku features, but the picture has recently begun to be wonky. Images on the screen becoming fuzzy and out of focus. Reset to factory set-did no good. Do not recommend.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi mjmj,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Sound needs improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an average tv but the sound is horrible, I tried adjusting all settings and it still sounds muffled....
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lino,
We're sorry to hear about your experience and that you may be having some trouble with the sound on your TV. Without more information, it is difficult to understand what may be happening with your TV. We'd like to gather more information to see if we can isolate what is occurring, and better assess the behavior of the TV so that we can further assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Decent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv works well, but hate that I’m forced to use roku and create an account.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Bigizz,
Thank you for taking the time to provide your feedback. In order to use the smart features of this TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi, creating a Roku account (completely free), and activating the TV (completely free). However, if you just want to use this TV as a traditional TV by connecting external devices through the various inputs and not use the smart features, you can elect to not connect this TV to the Internet at startup. You will still have access to all of the inputs and features of a traditional TV. Hope this helps!
Thank you,
TCL Customer Support
Rated 3 out of 5 stars
Great budget buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to setup and use. not too many frills but it gets the job done.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Romano,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Roku Television
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good television for a good price. Would recommend.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Robert,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, only a bit small. However, it works in the allotted space.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Jeff,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Disappointed with this TCL.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Periodically It fails to respond to the remote. The manufacturer has sent me a new remote but it made no difference. Some times it loses wi fi connection when turned off so I have to set it up again. This is not my first smart tv but it will be my LAST TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Gerry,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may still be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Overall great for the price.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good TV for the price you’re paying. Not incredible but does the job.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good tv for a small bedroom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv does everything needed . It has good color and lighting. Very little tweeking of factory settings
I would recommend this to a friendRated 3 out of 5 stars
Good tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's not a top brand like samsung,LG, or Sony but $150 for smart 4k is not bad. First time using this brand
I would recommend this to a friendRated 3 out of 5 stars
Mr.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good tv for the money. But the tv remove had no numbers for the channel.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Thezaynt,
Thank you for taking the time to provide your feedback. Thank you for taking the time to provide your feedback. Currently, our smart TVs do not support the direct input of channel numbers for OTA. However, if your TV is connected to the Internet, you can press the left arrow key to populate a channel guide and navigate channels this way. Additionally, you can enable "favorites" for over the air channels so that your most-watched channels will automatically appear towards the top. To enable favorites you would go to Home>Settings>TV inputs>Antenna TV>Favorite Channels>Enable. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Great for dorm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this would buy again. I purchased for a college dorm room and the TV/Roku combination is excellent.
I would recommend this to a friendRated 3 out of 5 stars
TCL TV remote is less than expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV with one fault you can not change channels without a lot of effort.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. Currently, our smart TVs do not support the direct input of channel numbers for OTA. However, if your TV is connected to the Internet, you can press the left arrow key to populate a channel guide and navigate channels this way. Additionally, you can enable "favorites" for over the air channels so that your most-watched channels will automatically appear towards the top. To enable favorites you would go to Home>Settings>TV inputs>Antenna TV>Favorite Channels>Enable. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Roku tv
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because the roku was too difficult to set up for us nonTech people.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. If you just want to use this TV as a traditional TV by connecting external devices through the various inputs and not use the smart features, you can elect to not connect this TV to the Internet at startup. You will still have access to all of the inputs and features of a traditional TV. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems not to support as many Apps as promised. Otherwise very good.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This TV offers many features, including thousands of streaming channels (apps) and over 500,000 movies and TV episodes. You can go to www.Roku.com/whats-on to see what streaming channels and apps are offered through the Roku Channel Store. To search for a specific channel you would simply want to enter that information into the search section. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL-32" Class 3- Series LED Full HD Smart Roku TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had some connectivity issues and it was very discouraging.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv for the low price. I did notice my reception seems fuzzier than my previous one though.
I would recommend this to a friend- Cons mentioned:Remote control
Rated 2 out of 5 stars
Not easy to use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv cuts off times without remote not happy with product
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Hallie,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this so that we can better understand what you are experiencing. We'd like to gather more information to see if we can isolate what is occurring, and better assess the behavior of the TV so that we can further assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About what you would expect for the price tag, it’s alright
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Dwdw,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support