Customer Ratings & Reviews
- Model:
- 32S327
- |
- SKU:
- 6280538
Customer reviews
Rating 4.6 out of 5 stars with 6436 reviews
(6,436 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the 32" Class 3-Series LED Full HD Smart Roku TV's picture quality, ease of setup, and affordability. Many customers appreciate the Roku platform's user-friendly interface and extensive features. However, some customers have concerns about the remote control's usability, occasional Wi-Fi connectivity issues, slow response in volume control, and limited viewing angles.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Does not connect to Xfinity internet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have spent 2 hours trying to call TCL, Xfinity and Roku to get this TV to connect to Xfinity internet. Unless I have major changes to my Xf1 router TV will not connect to internet.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bailey,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV connecting to the Internet. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
works fine
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this for my kid - works and was inexpensive
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi krash,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Flimsy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke it the first week. Barely bumped the desk it was on and it fell face down. Picked it up and the screen looked shattered on the inside. It weighs like half a pound and the legs are flimsy. Great picture though!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cmk25,
We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://www.tclusa.com/support/warranty to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Unwatchable within 7 Months =(
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in August of 2020 and just had to buy a Samsung in March 2021. TCL TV resets to manufacturer settings randomly which requires constant re-setup for perhaps only 30minutes of watch time. Searched the issue online and found many other consumers have the same issue with no fix. I did ensure all updates were current. Please try a different brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MandaFayeJ,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Didn’t last long
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I was initially pleased with this purchase. I received it in May 2020. Last night the TV suddenly shut itself off and won’t turn on at all. Seems like it should have lasted AT LEAST two years. Pretty disappointed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Etmd,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Slow response even with volume control
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is really slow. My internet connection is great but the tv constantly pauses or skips scenes. Even adjusting the volume is a hassle. I’ll turn the volume up or down and nothing happens, then a few minutes later the volume changes.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bubbles,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Medicore TV at best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality was only average. Sound was fair. In order to get on-line, required a Roku account (whether I wanted one or not) with no way to get around it. I returned the TV and bought a different brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. In order to use the smart features of this TCL Roku TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi, creating a Roku account (completely free), and activating the TV (completely free). However, if you just want to use this TV as a traditional TV by connecting external devices through the various inputs and not use the smart features, you can elect to not connect this TV to the Internet at startup. You will still have access to all of the inputs and features of a traditional TV. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Sort of ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not to crazy about the Roku app. Would prefer to have a real smart tv
No, I would not recommend this to a friendRated 2 out of 5 stars
Roku connection not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had trouble from very beginning of install Best Buy sales recommended Geek Squad installation Comcast came out to check it out Can’t make the system work in this space Would never purchased this tv if knew of the difficulty... check my service record for additional history
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as our TVs are designed to have a quick and easy setup process. Without more information, it is difficult to understand what trouble you may be experiencing. We would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
So disappointed
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nine months and it’s a total waste of money, an alarm showed up that it was overheated and 5min later good bye TV, nothing to do because it’s is expensive to be fixed than get a new one…
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
It didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It couldn't connect with the network, even after a hard reset.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tony,
We're sorry to hear that you seem to be experiencing some trouble with your TV connecting to the Internet. We would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information so that we can decipher what is going on. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away. We look forward to hearing from you.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Not User Friendly!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is very user unfriendly! The remote doesn't have numbers, so changing the channel is ridiculously difficult. Using regular TV without internet or cable is also nearly impossible.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. Currently, our smart TVs do not support the direct input of channel numbers for OTA. However, if your TV is connected to the Internet, you can press the left arrow key to populate a channel guide and navigate channels this way. Additionally, you can enable "favorites" for over the air channels so that your most-watched channels will automatically appear towards the top. To enable favorites you would go to Home>Settings>TV inputs>Antenna TV>Favorite Channels>Enable. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Go Chromecast Instead
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total waste of money. Chromecast is a thousand times better. I have chromecast hooked up to a ten year old TCL and it works perfect. This is my third TCL so I know they make good TVs. It's the Roku part that is bad. Constantly freezing, cutting out, slow, etc. I'm a total geek with high speed internet, so don't give me any of the canned excuses. My advice, buy a regular TV and a chromecast.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Larry,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our Roku TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good tv for price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is good and easy to understand and use
I would recommend this to a friendRated 3 out of 5 stars
small front
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very small font and confruse apication. sometime cant move
I would recommend this to a friendRated 3 out of 5 stars
Good tv for my intended use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice to be able watch without paying for hook up fees.
I would recommend this to a friendRated 3 out of 5 stars
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase this year and greta service too so happy
I would recommend this to a friendRated 3 out of 5 stars
Its alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it on black friday, its alright not the best tv.
I would recommend this to a friendRated 3 out of 5 stars
Have to use two temotes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s just okay difficult to turn on too many steps
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Our TVs are compatible with most Universal and cable remotes. Many Universal and cable box remotes can be programmed to control certain features on the TV. You can visit https://support.tclusa.com/tv-remote-codes for more information. Additionally, you can program the TV to power on to a specific input. Here are steps to accomplish this. Please go to the following: Home>Settings>System>Power>Power On>choose which input you would like your TCL Roku TV to power on to.Hope this helps! Thank you, TCL Customer Support
Rated 3 out of 5 stars
Good buy for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job! for the price you can’t go wrong.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lilly,
We're thrilled to hear that you are enjoying your new TV! Did you know that in addition to the remote that comes with your TV, you can also download the free Roku mobile app on your Smartphone or tablet to use as a remote. Through the Roku mobile app, you gain access to power toggle, volume toggle, private listening, voice search, and much more! You can visit https://www.roku.com/mobile-app for more information. Enjoy!
Thank you,
Sara
TCL Customer Support