Customer Ratings & Reviews
- Model:
- 32S327
- |
- SKU:
- 6280538
Customer reviews
Rating 4.6 out of 5 stars with 6436 reviews
(6,436 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the 32" Class 3-Series LED Full HD Smart Roku TV's picture quality, ease of setup, and affordability. Many customers appreciate the Roku platform's user-friendly interface and extensive features. However, some customers have concerns about the remote control's usability, occasional Wi-Fi connectivity issues, slow response in volume control, and limited viewing angles.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
The tv was not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The color was not very clear-sharp the volume was low
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Don,
There are options available to adjust both picture and audio settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Lemon TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV because of reviews and picture quality. Installed at my home and worked for 1 day. Had to return for a replacement, but decided to go with a more reliable LG model.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rushfan,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TV stand was too difficult to put on.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not get to use because tv stand wouldn’t fit .
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Niccolo,
We're sorry to hear about your experience. Most of our customers report having a quick and easy setup with our TVs. The feet should be easy to insert into the base of the TV, and then secured with the provided screws. The quick start guide that is included in the box can walk you through the set up of the feet. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Remote will drain batteries - check internet
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy this TV - may seem inexpensive, but after one year (coincidently after warranty) the remote drains the batteries after 2 days. This is a big problem documented on the internet. Never had a problem with any remote ever. They will not send a new remote and seem uncaring about it. But you can buy a new remote, which i am sure they are making quite a bit of money on their defective remote controls. It's super shady.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cjj3,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your remote. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
take it back - please
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we are considering returning it! The color and sound are fine, but the responsiveness to commands from the remote is abysmal and the roku freezes up!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi rfearn,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Possible defect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Something seems to be wrong with the product. 3 times now it has gone into a "hung state" while playing a show. Once on Disney +, twice on Netflix, where the play gets choppy, the sound gets out of synch, and then it freezes. I know its not the WiFi signal, the tv is 6 feet from our 200MG/s WiFi router, and another Roku Tv (Sharp) is upstairs and works better than this. Going to try first exchanging it for another one hoping this one is just defective.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MechanicsburgPA,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Freezes up all the time !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE TV ! I purchased this TV during the Black Friday event, 2 months ago and now the TV freezes up on installed apps and especially on the antenna app !!! Did everything to reset the TV. Also called TCL directly, which they were not much help ! Going to the store to request another brand of Roku TV ! Good thing that I purchased the warranty !
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi mistermearl,
We're sorry to hear that you seem to be having trouble with your TV. Rest assured, our Customer Advocacy Team is here to help and support you. We would be more than happy to look into this to see what we can do to try to help you. This is definitely not normal for one of our TV, and we would like to gather some information to see if we can better understand what is happening. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
poor tv for antenna
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this has to be one o the worst tv's i have ever seen....i purchased this tv to use with my antenna and streaming services...........the antenna part just is the worst i have ever seen the picture locks up breaks up so much it is hard to watch a show on the antenna thing...i have had an antenna for years and have not had the problem i have with watching over the air stations like i have with this tv........would return it but i may have had it to long......try to sell it and purchase another tv that really works with an antenna
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV for my disabled sister. She was really excited to get this TV. The TV itself was great! I purchased a Protection Plan just in case. Unfortunately the TV fell and broke which is covered but I haven't been able to reach a live person after receiving a call saying that due to the virus, they can not fix the TV. I was given a phone number on the message to call, but when I call no one picks up and there's no voicemail. I've never had a problem like this with Best Buy before. I'll think twice before I purchase anything from them again. I now have a broken TV that I can't use. Very dissatisfied.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Howiey,
We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://www.tclusa.com/support/warranty to find more information on our warranty requirements and limitations. With situations like this, we encourage you to reach out to your retailer again to see if they can better assist you with your extended warranty.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not what I thought..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t realize that thr smart TV was conncected with the roku and that you MUST pay 69 bucks to roku to even watch anything. I did not like that- I shouldn’t be made to purchase another roku membership- even when I already have a roku box
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MokaB,
It is completely free to activate the TV, and completely free to create a Roku account. I am afraid it looks like you accidentally went to the wrong website for activation, and somehow went to a scam website. As I said, it is completely 100% free to activate your TV. If you would like help setting up your TV we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information, and reference this review. We look forward to helping you get started.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Horrible
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are some serious problems with this Roku TV. It freezes up a lot. I will do something as simple as raise the volume and sometimes it will take a full minute to react. I don't recommend!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chris,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Get the warranty if you can
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv died almost exactly a year after buying it. Warranty repaced it outright which was nice but had it been a day or two later i would have been SOL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi gilby,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we were able to help you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bought just over two months ago
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv just for the headphone jack and it already is not working. We have tried everything to fix the issue. Every time I call TCL, there are no help and hard to understand. They all say the same thing, push the mute button on the remote! I did this, I unplugged the tv, I restarted the tv, you name it. It is definitely the tv because we tried 3 plug in headsets. The sound on the tv works until you plug in the headset. It is so frustrating that everything seems to be a piece of junk these days. There is terrible customer service and things break within the year. TCL used to be rated so well. Did the company sell out?
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tracie,
We're sorry to hear about your experience. Plugging in headphones to the TV will automatically mute the TV speakers. This is how the TV operates by design. If you are trying to accommodate multiple people's hearing needs at once, you can download the free Roku app on your smartphone or tablet to use with your TV. By using the app you can use voice search, voice control, and experience private listening. You can currently connect up to 4 phones with the Roku app to the TV, and everyone can connect to their own phone with wireless headphones to experience private listening. If you need further assistance, please reach out to us at [email protected] with your contact information and a description of the problem. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Best Buy is the worst.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was delivered on July 15. We were redecorating the room that we were going to put the TV in so it sat until we were ready for it. On September 1 we opened the box for the first time and tried to set up the TV. It did not work at all. No lights. Nothing! I called Best Buy and it is past the return date and nothing can be done. I paid $166 for a useless TV that never worked. Out of luck! I have to ship it back to TCL so they can "FIX" my brand new TV. I will never shop at Best Buy again, which is fine because I'm sure they'll be out of business soon anyway.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Open Box Fair means you can't use it....
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I basically just paid $150 for a TV that doesn't come with a power cord or a stand. To get a replacement cord and stand it would cost the same price as buying the TV new. I realize part of this is my fault for not realizing that Open Box Fair means vital pieces could be missing - but why would you sell something that clearly doesn't work? TV is going back and I will look elsewhere to purchase as this is truly misleading.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Karimill,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with your open-box item. For better assistance, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. Additionally, replacement accessories can be purchased at https://encompass.com/brands/tcl/TCL. Hope this helps!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Sharp and Roku great combo.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV has great quality and works well on the internet. This is my fourth Sharp TV with Roku we like them all. I would recommend them to anyone.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv keeps restarting automatically. No solution.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv starts to restart automatically essentially cant use it anymore. Manufecturer warrenty expired, geeksquad extended warranty expired as well just one month ago. I wonder why it started having issue just now. I looked it up and this is a common problem with TCL tvs, unfortunately tcl customer support couldnt fix the issue either, its a piece of junk now.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Azhar,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Poor quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV Is cheap by cost but also is cheap in quality My TV suddenly has some black patches on display Don’t go for the TCL products Product is no longer returnable or replaceable
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nitish,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bugs in the Box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me first start by saying our local store was awesome on handling the situation and the bugs did not come from their store. We bought this TV to go in our daughters newly made over room. Open the box to set up the TV and there was literally 2 inch of dead roaches in the bag that covered the TV inside the box. Needless to say we were not happy about the roaches that were now on the new carpet and in her room. We immediately took the TV back to the store and got a different brand. We have purchased many TV's from this store and many items have never had any issues so this happened outside of the local store.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Steph,
Thank you for taking the time to provide your feedback. This is extremely unusual and not something we have heard before with one of our TVs. We would like to gather more information so that we can look into this. Please reach out to us at [email protected] with your contact information and reference this post.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk! Turns off and on by itself. Sometimes the remote works sometimes it don't. Junk! Garbage! Don't water your money!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LuvOlivia,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support