Customer Ratings & Reviews
- Model:
- 32S327
- |
- SKU:
- 6280538
Customer reviews
Rating 4.6 out of 5 stars with 6436 reviews
(6,436 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the 32" Class 3-Series LED Full HD Smart Roku TV's picture quality, ease of setup, and affordability. Many customers appreciate the Roku platform's user-friendly interface and extensive features. However, some customers have concerns about the remote control's usability, occasional Wi-Fi connectivity issues, slow response in volume control, and limited viewing angles.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
There are other brands to consider.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could have rated this TV higher but after over a year (14 months it stopped working, It wont power up. Called tech support weorked for a day then stopped working again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi padre7879,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Get a SAMSUNG!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Streaming is terrible!!! If you don’t have cable don’t buy it!!!! Streaming only stays on for 3 to 5 minutes before the entire thing shuts down and you have to start over completely. I have reset the television several times but it doesn’t make a difference. TCL blames it on the Internet but every other TV in the house works perfectly.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Eabymc,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Freeze Ups and Remote Control Issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this a little over a year ago for my daughter. Initially it was great. The Roku interface is nice. Sadly this past week it started having serious issues. Sometimes the TV will refuse to turn on. I can hit the reset button to resolve that. But now the TV is stuck on the home screen and doesn't respond to the remote control aside from on/off. I'm shopping around for a new TV. It won't be a TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Fred,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Every few seconds, it would go out of focus.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took one year before it started working and because of my disability, I had nobody to bring it back to Best Buy for repair or replacement. I only give a FAIR rating because it eventually started working.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Peggy Sue,
We're sorry to hear that you were having trouble with your TV. It is good to see that you were able to get it to start working. However, if you begin to experience any problems again, please reach out to us at [email protected] so that we can try to assist you. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Waste of money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv I ever had. Set up confusing, service is difficult to reach, requires additional components, and worst of all it smells/literally, like something is burning. Every time zi walk into the room the odor coming fro the tv is unpleasant. Because it is small, Bedt Buy insists I bring it in for service if needed but U am physically unable to do so. Buyer beware-Save your $ and sanity and do not buy this tv !!!
No, I would not recommend this to a friendRated 2 out of 5 stars
A good television for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 3 - 32" TCL televisions. Had issues with the mounting holes on the back on 2 of the 3 televisions that were purchased.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. Our 32 inch TVs utilize a standard 100mm x 100mm VESA mounting pattern and are compatible with most mounts that support this VESA pattern. Without more information, it is difficult to understand what trouble you may have had trying to mount 2 of the 3 TVs. We would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Dead for no reason
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV worked great for a year and half. This tv is only is used every other weekend maybe 5 hours a weekend, that's usually about 10 -15 hours a month. Great color until it died. Watching tv and then it just shut down, no power at all. So disappointed with this product. Tried all the tricks to reset it and still no power. I could understand if there was a power surge but everything works fine except this tv. Such a waste of money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jame,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL 32" Class 3-Series LED Full HD Smart Roku TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this TV because it will not work without a ROKU account - I will not be forced to have a ROKU account just to watch TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JoeConsumer,
In order to use the smart features of this TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi, creating a Roku account (completely free), and activating the TV (completely free). However, if you just want to use this TV as a traditional TV by connecting external devices through the various inputs and not use the smart features, you can elect to not connect this TV to the Internet at startup. You will still have access to all of the inputs and features of a traditional TV. Given the opportunity, we could have looked into this for you and tried to help you set up your TV. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL - 32" Class 3-Series JUNK TV
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV worked fairly good for a year. On the 13th month, it has gone to crap. I did a factory reset to restore it and it worked for a day and back to the same freeze-up. It's almost like an update took it out. It's persisting to add the Disney Plus channel. The moment it turns on, it jumps to the add channel screen and freezes up. It's a major waste of time trying to reset it. Spend a little extra and get something that will last.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
eh
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ok for the money. was not very user friendly. ok picture. just cheap and fast. good for maybe a camper. something you dont have to use all the time.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nunya,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
No Sound after Two Months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV if you do not use the headphone/audio out on the TV. The TV will no go out of headphone mode and now the sound will not work…
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Matthew,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not great.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remotes stink!!! And it is pretty slow to respond/start up. I definitely would not buy this brand again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TLP01,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! In addition to the remote that comes with the TV, you can download the free Roku mobile app on your Smartphone or tablet to use as a remote. Through the Roku mobile app, you gain access to power toggle, volume toggle, private listening, voice search, and more.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Roku remote w/TV doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Controlling a Television with a ROKU remote to switch channels is a big pain.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi John,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV lasted 28 days and had to send it back for repairs. TV was stuck in head phone mode...no sound out of the TV speakers. Very inconvenient. Best Buy did not want to swap out.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chito,
We're sorry to hear about your TV and your experience thus far. Rest assured, our Customer Advocacy Team is here to help and support you. We would be more than happy to review your case for you and ensure that you up to date on the current status of your TV. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Excellent TV - Great Bang for the Buck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was unsure whether to go with this TV or not. I didn't want to spend too much money but wanted the ROKU integration, since we've been using a ROKU for over 10 years now and am completely used to it. I also wanted 1080 dpi so... this seemed like a good buy - however my concern was the name TCL which honestly I had never heard of. I went ahead with the purchase and got it. Excellent picture quality and simple will setup with the remote. I paired my ROKU Ultra Remote as it is a bit bulkier than the one that came with the unit. I like having the mute button on the provided remote. The Ultra's didn't come whit that so will have to deal with it as I have in the past,. But I like the feel of the ultra's remote so am using that instead. I can use the one that came with the unit as a back up if needed. Otherwise, this TV, so far, is solid all around, and a great bang for the buck. Great sharp picture, easy to use and setup. If you are used to the ROKU, this will be a piece of cake. If you aren't used to a ROKU please understand the remote doesn't have numbers to do channel selections or a small keyboard to fill things out with. You have to use the arrows, OK button and the * (options) button. It's not hard - but if you're used to a regular TV's remote - this will be different for you. Patience... you'll get the hang of it. Glad I took the plunge and got it. It's perfect for a bedroom. However for my preferences, anything larger than the 32" would be too big for the room. If you get for this unit and you don't have a ROKU, setup your ROKU account before setting things up. You might save some time in the setup process. If you want to cut the chord, I'd recommend this TV.
I would recommend this to a friend Rated 1 out of 5 stars
TV must be connected to internet to use!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can't even use the TV unless the TV is connected to the internet! Even if your computer is connected to the TV, the TV still needs to be connected to the internet itself!!! When you select your DVD player it tells you that it's not connected before it starts playing your DVD or it tells you there's no disk! It has a side bar with options that it won't let you select!!! This TV is NOT SMART AT ALL!!! And it is INFURIATING!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. In order to use the smart features of this TCL Roku TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi, creating a Roku account (completely free), and activating the TV (completely free). However, if you just want to use this TV as a traditional TV by connecting external devices through the various inputs and not use the smart features, you can elect to not connect this TV to the Internet at startup. You will still have access to all of the inputs and features of a traditional TV. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this Tcl roku for my kitchen. Problem with the tv slow reacting to the remote it came with, so I activated my current roku remote, it's still lagging. The audio and picture are off track. Taking this back for a refund.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Twill,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Did not get the stand so it is (almost) useless...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I bought it on 11/30 for my daughter as a Christmas gift... I made a big mistake! I did not check if all the parts were included as mentioned on the box and in the specs on the best buy website. So she did not get the stand to support the TV. So we did not connect. Now I need to find the missing part or mount on the wall - which is not cool... Not a big deal... Just disappointed. I will return it to the store and see what happens...
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. All of our new TVs come with two feet with screws to secure them, a power cord, a Roku TV remote with batteries, and a quick start guide. It is rather unusual for a new TV to be missing the power cord. We would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Stay away from OpenBox
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As an open box purchase it obviously was returned by someone else. It still had all their login information it would not let us set up the system until we did a factory reset. Not worth the small amount saved. It’s supposedly was a geek squad certified which I find odd when it still had the previous purchasers information on it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PaulC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may have experienced some trouble setting up your TV. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Dont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this via online on Black Friday 2018 for a Christmas present for my daughter. Unboxed this a few hours ago (Dec 25th) and plugged it in. TV turns on and shows the TCL logo and disappeared. Tried unplugging, resetting and troubleshooting with no luck. TCL customer service was closed. I resorted to YouTube and no answers. Removed the TV stand feet and returned it to the box. It's going back to BB in the morning and will purchase another brand TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
This is definitely not normal for one of our TVs. We're sorry to hear that you were not able to have the same great experience that a majority of our customers are having. We will continue to make improvements to ensure our customers the best experience possible. Best of luck and happy viewing!
Thank you,
Sara
TCL Customer Support