Customer Ratings & Reviews
- Model:
- 32S327
- |
- SKU:
- 6280538
Customer reviews
Rating 4.6 out of 5 stars with 6436 reviews
(6,436 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the 32" Class 3-Series LED Full HD Smart Roku TV's picture quality, ease of setup, and affordability. Many customers appreciate the Roku platform's user-friendly interface and extensive features. However, some customers have concerns about the remote control's usability, occasional Wi-Fi connectivity issues, slow response in volume control, and limited viewing angles.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Pain to set up
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much more difficult to set up than should be necessary--will not buy Roku tv again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PML1,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may have experienced some trouble setting up your TV. We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Your router better be nearby
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had just added Roku units to three older TVs and LOVED the way they works. Needed 1 more new TV, so thought getting a Roku ready would be great. WRONG!! This particular TV won't pick up my internet in my bedroom, even though my cell (which is 4 years old) & laptop works fine in my bedroom & pickup a strong signal. So unless your router better is very near where you plan to put this TV...don't purchase!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LunaMom,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV connecting to the Internet. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Laggy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lags like crazy. I’m afraid to rewind, fast forward, raise/lower the volume, or pause anything I’m watching. All of that on its own is enough to freeze up the tv and kick me out of whatever I’m watching back to the home screen or turn off completely. The color is pretty bright. I’ll use it until it breaks and from what I’ve read, that’s about two years.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tisha,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Picture not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item because the clarity of picture and color was poor. I only bought it because it had a headphone jack. I also could not pair it with my Spectrum remote control. Bought a Vizio instead and the quality was much better.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RedRobin,
We're sorry to hear about your experience. This TV typically produces a good picture. However, picture quality of often influenced by signal strength of the content you are viewing. Our TVs are compatible with most Universal and cable remotes. Many Universal and cable box remotes can be programmed to control certain features on the TV. You can visit https://support.tclusa.com/tv-remote-codes for more information. Given the opportunity, we could have definitely looked into this for you to see if we could further assist. We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Tv review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice tv size is perfect picture is very clear and the kids love it
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
RUKU TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote is poor and hate the TV is close to a streaming service - RUKU Quality of Images - average
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KOIZ,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
I'm bugged out by what's literally in side the tv!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Strange screen problem with this brand new Westinghouse TV??? It's being returned today. How long have these boxed TV sitting? Why are there bugs walking around inside the tv screen? Bow long have the mountains of imported electronics from China been sitting locked up in containers and festering in corrugated boxes?
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with your Westinghouse TV. This is a different manufacturer from the TV you have posted the review under. For concerns regarding your Westinghouse TV, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Screen rolling and flickering lines in 12 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got 2 of them for my office, they were good until one of the screens started scrolling with weird lines, skipping and flickering with brightness increases and decreases, seems buggy or faulty. I hardly use it on random weekends, still product life is poor. Not worth it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Adequate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the most part good. Only issue is that netflix freezes sometimes while scrolling titles
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with Netflix on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst TV I ever owned.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use over the air TV with a roof antenna. It work very well on my other TV but this TCL ROKU only works the one time it scans and saves the TV channels. The next time you turn it on, none of the TV stations are received! They are all listed but no channels will work. Lousy support and if you search for this issue on the web its very common. Don't buy a TCL Roku TV!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work and I'm not able to contact my store because they aren't taking calls.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Nice, but small
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A nice TV, too small. We returned it for a larger TV of the same make
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MarciaD,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote sucks, in less then a year keeps freezing. And alot of lag
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality broke after 5 uses dont buy kerp looking
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DawnC,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible Software
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV itself is nice for the money but the Roku software is terrible compared to the android. Set up is ridiculous, having to provide email just to use the tv. It kept failing to send. I bough 2 32” TVs and it took me about 7min to set up the Android and It took me 2 hours to set up this Roku. Would never buy another
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cox91,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble setting up your TV. In order to use the smart features of this TCL Roku TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi, creating a Roku account (completely free), and activating the TV (completely free). However, if you just want to use this TV as a traditional TV by connecting external devices through the various inputs and not use the smart features, you can elect to not connect this TV to the Internet at startup. You will still have access to all of the inputs and features of a traditional TV. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Strange Sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We recently returned this because we had an issue with the speakers sounding hollow (without bass) when we were watching programs. It would happen two or three times during an hour-long show and then go back to normal. I emailed TCL and they recommended some possible solutions, none of which worked. So, they recommended exchanging it. We returned it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tony,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are hard of hearing and use headphones. Forget about buying this TV. This TV has a headphone jack, but it is not for your headphones. It's is for a Roku soundbar or Roku speakers. Then you plug your headphones into one of them. I read that other soundbar or speaker won't work. How do you like how companies will screw their customers to make more money?
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. The 3.5mm headphone jack located on the TV can indeed be used with standard headphones for private listening. We're sorry to hear that you may be experiencing some trouble connecting your headphones to the TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Dark screen, low contrast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a weak addition to the TCL lineup. Very dull and dark picture even with proper calibration.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jiimylivk,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Speed
Rated 1 out of 5 stars
TCL Roku TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV can’t keep up. It’s so slow and it glitches....
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
The TV had a defect unable to connect internet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to wait for may daughter to try to hook up to internet. She called the maker and discovered It was not sending a signal. Since it was over 15 day limit Best Buy would not take it back. I'm sending it back for TCL to repair. Need to wait for them to ship me a box since it was thrown away. This turned out to be a big disappointment.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Susie,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support