Customer Ratings & Reviews
- Model:
- 32S327
- |
- SKU:
- 6280538
Customer reviews
Rating 4.6 out of 5 stars with 6436 reviews
(6,436 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the 32" Class 3-Series LED Full HD Smart Roku TV's picture quality, ease of setup, and affordability. Many customers appreciate the Roku platform's user-friendly interface and extensive features. However, some customers have concerns about the remote control's usability, occasional Wi-Fi connectivity issues, slow response in volume control, and limited viewing angles.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Defective screen.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only Half of the screen will turn on with the cable. I’m just writing a review for Best Buy.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Locomoco,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Choose a different tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Regularly loses ability to connect to XFinity stream. In order to reconnect the XFinity app has to be removed and reinstalled. Apparently this is a known problem with the Roku tvs. I hope this review helps someone else from purchasing this tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not very user friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very difficult to navigate. Would not recommend this tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Techie,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are designed to provide a easy to navigate experience. If you need any further assistancein setting up or understanding how to navigate your TV, please reach out to us at [email protected]. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No on 32” TCL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a 22 year old Sony tube. Poor picture quality on all cable channels. Mediacom cable co blames TCL tv. Called TCL, they blamed Mediacom cable co for picture quality. Finger pointing p-match. No accountability from either. Need 2 remotes to get cable, change channels & TCL streaming.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Lasted 4 whole days
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV worked for 4 days then it went to a blue screen and never came back. I called support for TCL and was told it must be defective TV. It was nice for 4 days.... after that, well..... Im taking back to Best Buy tomorrow.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not for older folks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Source must be entered every time you turn it on. My husband couldn't use it well
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi kiki,
Thank you for taking the time to provide your feedback. You can program the TV to power on to a specific input. To do this, you would go to Home>Settings>System>Power>Power On>Select the input you would like the TV to power on to. Hope this helps!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Size
Rated 5 out of 5 stars
Great TV for a spare room or small space!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We put this TV in a spare bedroom that is mostly used for painting and art projects. Sometimes we might play a YouTube tutorial to help with understanding the steps or techniques used for our project. Other times it provides relaxing music and video while working. This is our 2nd TCL Roku TV and we love the easy to use interface of the Roku system. Set up is super easy, just enter your present account info. Even new Roku users will find setup super easy. Wall mounting the TV was easy due to its small size and light weight. This is the second TCL Roku TV we have purchased at BestBuy. We also have a 43" TCL 4K model in our garage and are very pleased with its performance. We chose this TV because of its low cost, good performance and built in Roku smart interface and are happy with our BB purchase.
I would recommend this to a friend Rated 1 out of 5 stars
Don’t waste your time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second tv I purchased in less than 2 months. Getting ready to return this one too,....audio issues. Crackling over voice, audio doesn’t sync with picture sometimes. I’m regretting giving this one a second chance.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MH2021,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
SO NOT BUY
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! Horrible picture quality. This TV was unfortunately not on display when I purchased it. It was when I returned to the store and the (2) 720dpi TVs next to it both had a very superior picture quality. I made a bad choice
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JT007,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote didn't work bought a Samsung. Cheap build quality but great price.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CMccarthy,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Have to many problems
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From day one it was starting to mess up and after phone call after phone call I couldn’t get it working and neither could they I now have to take it back to store and see if they can get it to work
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cher,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition.We're sorry that our troubleshooting was unable to fix the problem, and that we were not given the chance to help further. We will continue to make improvements to ensure our customers the best experience possible. Best of luck and happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Smart TV that can't stream...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A smart TV that could not stream after the Roku OS update (tried Tablo, Netflix and other apps which all work fine on my other sized TCL TVs)... So yeah it went back to the store.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Hammer,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL - 32" Smart Roku TV - Good TV & Bad System
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great but the system lags and crashes a lot.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi hrmb,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not a Christmas present afterall
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv for a Christmas present. You would think at this time of year, packaging would be better. The tv was delivered in its box for everyone to see—-anyone who drove by the house-including my child whom the gift was for.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. For concerns regarding shipping and delivery, you would want to contact your local Best Buy Customer Support as they would be best equipped to further assist you. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Missing parts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv stand was simply missing. Did not come in the box.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Trevor,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a Roku remote with batteries, and a quick start guide. We would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Sound cuts out
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 3 months and the sound cuts out occasionally.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TVgal,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the audio on your TV cutting out. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
You don't get what's advertised !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doing the set up it wants to make you have a ROKU account meaning you agree to ROKU's terms and changes to it. Calling customer service I found it can be skipped by skipping the network setup. However, this means it's no longer a smart TV. It's going back to the store.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. Similar to most streaming devices, in order to use the smart features of this Roku TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi, creating a Roku account (completely free), and activating the TV (completely free). However, if you just want to use this TV as a traditional TV by connecting external devices through the various inputs and not use the smart features, you can elect to not connect this TV to the Internet at startup. You will still have access to all of the inputs and features of a traditional TV.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Piece of junk — AVOID. BUYER BEWARE.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After nine months of use, TV cycles on and off in endless loop, even after factory resets and pushing reset button on side of TV. Quick Google search reveals problem is a common one. Expected more from TCL and Best Buy. Will never buy brand again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
A mistake
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They should have never advertised that these TVs can do AirPlay because. It. Does. Not. Work. I get audio if I'm lucky. The good news is TCL has convinced me to try someone else for a TV that works.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi eenaldous,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Speakers died in a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv having owned several other tcl Roku TV's and I've liked them. I've had it for about a month and the speakers are destroyed. I've never had the volume above 25%! It has maybe 50 hours on it. Absolutely awful
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Marcus,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support