Customer Ratings & Reviews
- Model:
- 32S327
- |
- SKU:
- 6280538
Customer reviews
Rating 4.6 out of 5 stars with 6436 reviews
(6,436 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the 32" Class 3-Series LED Full HD Smart Roku TV's picture quality, ease of setup, and affordability. Many customers appreciate the Roku platform's user-friendly interface and extensive features. However, some customers have concerns about the remote control's usability, occasional Wi-Fi connectivity issues, slow response in volume control, and limited viewing angles.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Meh
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if all smart tvs suck but this one does. The tv it's self is ok but the apps to watch netflix and hulu etcmeh are slow and they freeze. Maybe it's just my awful internet but I'm not a fan.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We would love the opportunity to look into this and try to assist. In order for us to better help, we need to first gather more information so that we can understand what is happening. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Slow streaming, struggles with Netflix, Hulu, etc.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has streaming speed issues. It is super slow to respond and load content. It will often pause a show to catch up on buffering. I have very fast internet and none of my other devices struggle.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PSmith,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Slow response
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is somewhat irritating to operate. You have to repeat the setup each time you turn it on. It does not respond takes several seems like minutes to select channels. Very slow responses
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
This sounds a little odd as you should only have to set the TV up once unless you factory reset it. Without more information, it is difficult to decipher what is occurring with the TV. We would love to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t buy this.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last four months. It’s basically garbage. Green ghosting, vertical lines, and rolling horizontal lines. Glad I bought the geek squad plan.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BevoKen,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went dead after one hour of use had it 20 days Best Buy would not exchange after 15 days. TCL is worse
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Monitor quit just after 30 day warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor started flickering just at 30 days and then quit altogether, just after return period expired
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
We're sorry to hear that you may be experiencing some trouble with your TV. The screen flickering you have described seems rather odd. We would love the opportunity to look into this so that we can better understand what you are experiencing. We'd like to gather more information to see if we can isolate what is occurring, and better assess the behavior of the TV so that we can further assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL 32" ROKU
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV has no means to LAN only wireless. Best buys return POLICY IS 15 DAYS!!! If you have less then stellar wireless the TV is one big frustration. Went back to Samsung products.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
This tv has major issues to be new!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the speakers are broken and echos all the time. The TV cuts off on its on and the TV has weird colors and line going though the tv . I HATE THEIS RV. I WANT A NEW TV OR A REFUND ASAP!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Sound issue
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money or be sure to get the extra coverage, within less than a year and the sound comes and goes. I must unplug and plug back in to get the sound back.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
This TV is the Worst Ever
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s cheap, but you get what you pay for. I thought I’d save some money by combining a TV purchase with built-in Roku. Bad idea. It never works. There is a reason it’s so cheap.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TennesseeBuzzy,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Audio default
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to constantly unplug the xable from the wall because the sound will go mute and will not give sound again until it is restarted with the plug
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Serena,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Defective tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set up. Nothing was working correctly. Returned the tv because it was defective. I tried to give zero stars but I had to pick one……
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mare,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
I will not make a purchase for this item again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never had such a hard time as I did with this TV trying to set it up. I do not like Roku which may be the problem. I’m not quite sure. I returned it and I will not purchase this type TV again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Savor,
Thank you for taking the time to provide your feedback. We're sorry that you were not satisfied with your TV and that you didn't care for the operating system. We are always available to help walk our customers through the setup process and answer any sort of questions. We will continue to make improvements to ensure our customers the best experience possible. Good luck and happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Missing legs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered an open box excellent television set which came without the legs. This does not sound “excellent” to me. Will not buy again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Artdecored,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience concerning your open-box item. Replacement accessories can be purchased at https://encompass.com/brands/tcl/TCL/5. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took it to Texas and opened the package and it won't go on, too far too return it and I'm not buying anything from Best buy again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Sold as standard TV but isn't so.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Forced to open Roku account to setup tv. Forced to use remote from tv to start wching any show then switch to system remote to change channels. Regret purchase.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. In order to use the smart features of this TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi, creating a Roku account (completely free), and activating the TV (completely free). However, if you just want to use this TV as a traditional TV by connecting external devices through the various inputs and not use the smart features, you can elect to not connect this TV to the Internet at startup. You will still have access to all of the inputs and features of a traditional TV. Our TVs are compatible with most Universal and cable remotes. Many Universal and cable box remotes can be programmed to control certain features on the TV. You can visit https://support.tclusa.com/tv-remote-codes/roku-tv-remote-codes for more information. Furthermore, this TV can be programmed to power on to a specific input by going to Home>Settings>System>Power>Power on>Select the input you would like the TV to power on to. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
During TV purchase offer was for free mount.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was incorrectly charged for wall mount. TV Purchase offered free wall mount. Want to be credited for wall mount. It has been 30 days and no credit. Thank you
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be having some trouble with your order. For better assistance, you may want to contact your retailer directly.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Have to replace after 18 months.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after about a year and a half. Useless.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CVCS,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont get TV from bestbuy, It came broken, I have tried calling BB customer service no proper response from them. Thanks BB, I am not getting any stuff from you
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi shkthij,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer again as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information, and reference this review. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad picture!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed the picture was very cloudy not sharp at all tried all the adustments took it back very disappointed!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Santa,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support