Customer Ratings & Reviews
- Model:
- 32S327
- |
- SKU:
- 6280538
Customer reviews
Rating 4.6 out of 5 stars with 6436 reviews
(6,436 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the 32" Class 3-Series LED Full HD Smart Roku TV's picture quality, ease of setup, and affordability. Many customers appreciate the Roku platform's user-friendly interface and extensive features. However, some customers have concerns about the remote control's usability, occasional Wi-Fi connectivity issues, slow response in volume control, and limited viewing angles.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
TCL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality poor by today’s standards, Difficult to connect with Xfinity,
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Greg,
Thank you for taking the time to provide your feedback. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Returned this item.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One star because I returned this TV-chose not to keep a TV made in Wuhan.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi IpadAir,
Thank you for taking the time to provide your feedback. All of our TVs are assembled at one of several factories that are located globally. We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Piece of crap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume went out 2nd day. Cheap enough why expect it to work.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Budget TVs can be better than this one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This display is just trash, my sister didn’t like it at all so we returned it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BlueSkies,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality, Roku
Rated 4 out of 5 stars
Roku TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice simple TV, the integrate Roku is response and the image quality is good.
I would recommend this to a friend Rated 1 out of 5 stars
Delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left tv at door. Expecting an 87 year old man to move it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience concerning the delivery of your TV. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible picture quality. Very washed out regardless of color settings
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi 92fox,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
lasted just over 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought in 10/18. quit working 3/21. Completely black and no sound.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dave,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture went out just over a year after I bought it. Buyer beware!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lyle,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Picture went Black after 15 months.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has been a ok tv until now. Could have a better sound However.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bnizzel,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv is a piece of garbage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will not turn on I will NEVER buy this brand every again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Recieved with broken screen and didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it due broken screen and didn't work at all.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dave,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that you were already able to work with your retailer to get this resolved. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.defective. Sound quit after 3 weeks. Returned to store.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
The only best thing is returning it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only best thing about this tv is returning it for a full refund at BB.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Without more information, it is hard to decipher what trouble you had with your TV. We're sorry to hear that you were not satisfied with your TV and that you were not able to see the same great picture quality a majority of our customers are seeing. We have glowing reviews on many professional reviewing sites and also from our customers. So it is a bit baffling to hear otherwise. We find that most of our customers are more than thrilled with the performance of our TV. We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Fits the space I needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great once it was programed to the remote of the carrier.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Joeshoes,
Thank you for taking the time to provide your feedback. We're glad to see that you were able to get your TV setup with your cable remote and are now able to enjoy it. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Alright TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't really end up liking it, so I returned it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi kidchicago,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not a good tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was a bad tv. Did not come one. All the time.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello Pree,
Without more information, it is hard to decipher what trouble you had with your TV. We're sorry to hear that you were not satisfied with your TV and that you were not able to see the same great picture quality a majority of our customers are seeing. We would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
TCL 1080P 32"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased today with low profile wall mount (Model:NS-HTVMFAB) and (Model: NS-PU98505) USB 2.0 to ethernet adapter. I find the only thing missing with the smaller ROKU smart TV's is a direct ethernet connection. I try to use wired connections for everything possible freeing up my WIFI. After some research I found people that wanted to put these TV's on a wired network was to use the USB adapter. You will need to first connect to the WIFI network to download firmware. Once completed reset your wireless connection and have the USB adapter installed. The picture is nice and clear and a step up from the 720P sets. I would like to see a 90 degree wall plug to assist in keeping the TV flush to the wall. The Insignia wall mount had the correct M4 mounting screws and washers needed to secure to brackets.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture qualityCons mentioned:Remote control
Rated 5 out of 5 stars
Great TV, great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV yesterday and love it so far. It was super easy to set up, and both picture and sound are great. The only 'con' is the remote - the volume controls could be better placed!
I would recommend this to a friend Rated 4 out of 5 stars
Good for the Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good tv for the price and convenience. I have it in a childs bedroom and its perfect. Every now and then the tv will fall off the internet and you have to reconnect but its few and far between
I would recommend this to a friend