Customer Ratings & Reviews
- Model:
- 32S327
- |
- SKU:
- 6280538
Customer reviews
Rating 4.6 out of 5 stars with 6436 reviews
(6,436 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the 32" Class 3-Series LED Full HD Smart Roku TV's picture quality, ease of setup, and affordability. Many customers appreciate the Roku platform's user-friendly interface and extensive features. However, some customers have concerns about the remote control's usability, occasional Wi-Fi connectivity issues, slow response in volume control, and limited viewing angles.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Generic Junk TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the TCL 32" Class 3-Series LED Full HD Smart Roku TV. Worked fine until the warranty ran out, then bam, it crapped out on me. Super disappointed. Won't be buying TCL again.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Rated 1 out of 5 stars
Roku is a Nightmare
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't send a simple input to the TV without first spending an excessive amount of time creating a Roku account and setting all sorts of entertainment preferences, going through advertisements, and declining to enter my credit card. When it was finally up and running and were prompted to provide login credentials to connect a smartphone for remote control, credentials didn't work! Reset password didn't deliver an email! Contacting tech support by chat was a total waste of time, the first girl transferred me and nobody ever came back. Finally got through to someone by phone after several disconnections and a 18 minute hold. PITIFUL EXPERIENCE.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jackie,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Most of our customers report having a quick and easy setup with our TVs. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
My review TCL 32" 1080p tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it,.,.. . ... .............................
I would recommend this to a friendRated 5 out of 5 stars
TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over all I am with the TV, will recommend to others
I would recommend this to a friendRated 4 out of 5 stars
new tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.a little difficult to get used to .nothing like old tv.
I would recommend this to a friend- Cons mentioned:Wifi connectivity
Rated 1 out of 5 stars
If I could give it 0 I would
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second TCL tv I’ve bought from Best Buy. The first one I liked for a while, but it started acting glitchy and not wanting to load anything. I thought it was just because it was older and stuff changes every time a new tv comes out. So I bought a newer version. Literally the exact same just newer…and this one is worse than the last one. I’m literally less than 2 feet from the WiFi router in my home and it constantly disconnects. Lags more than anything I’ve ever seen. Has already started acting glitchy and not wanting to load anything. I’ve done all the necessary updates and everything. DO NOT BUY THIS TV! Buy anything else but TCL! These are garbage and shouldn’t be sold to anyone!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Wvgirl88,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TCL Roku tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great and awesome tv works great have it over month
I would recommend this to a friendRated 4 out of 5 stars
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s alright, nothing special, but it’s not expensive either.
I would recommend this to a friend- Cons mentioned:Remote control, Speed
Rated 1 out of 5 stars
Not going to last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful tv. The volume only works if I have a speaker plugged in, only a select few of the buttons work on the controller and it’s super slow. Only a year old abs I’m really disappointed
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nicole,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible ! My TV Literally just blew out and it’s only been 3yrs. This is the 3rd tv that I’ve purchased within a 6 year span
No, I would not recommend this to a friendRated 5 out of 5 stars
better than i thought
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best tv i have ever owned pc monitor aswell thank you tcl
I would recommend this to a friendRated 2 out of 5 stars
TCL-32"Class 3: Poor: bad with HBOmax or Starz
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TCL is fine except for the roku overheating message that appears when watching HBOmax and Starz. The TCL tech support was helpful but not to the point of solving the issue; they allow 72 hrs for the user go through their recommended steps and respond. I took too long and now have to start over with a request for help. I give a "Fair" rating because others might not use HBOmax or Starz, otherwise would rate it "Poor". I am not happy with this product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Stopped working only 4 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 4 years. Just like all Roku products. When it worked, it was fine. I had issues with the auto-updates until I changed my Wi-Fi settings. But hear 4 and the picture just went black and I can’t get it to work. Factory reset did nothing. I have a 15 year old Sanyo that’s still working perfectly fine. You get what you pay for, I give up on giving my money to Roku. I’m on my way to spend a bit more for quality TV and streaming device.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
No sleep timer???
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How can such an otherwise excellent television be missing a sleep time? I should have paid better attention and perhaps looked at this TV in the store before purchasing. If a sleep timer is important to you, avoid this television.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi John,
While there is not a physical button for a sleep timer, there is an option for it. Simply press the asterisk (*) button on your TCL Roku TV remote, highlight the sleep time option, and choose how long you want to set it for (30minutes-3hours). Hope this helps!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
No remote, unusable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a 'certified' open box version with a guarantee of no parts missing, and the tv was impossible to set up without the Roku remote. So began an hours long odyssey to have best buy give us a replacement and we ultimately just had to seek out another ourselves. No sure how you could 'certify' and test anything that is impossible to use out of the box.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi mfm4,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the condition of your purchase. For better assistance with your order, you may want to contact Best Buy Customer Support directly. If you need any further assistance with the TV itself, please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Duped
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not realize I bought a 3 year old tv. Guess I should looked at print closer.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joee7,
Thank you for taking the time to provide your feedback. All of our Roku TVs receive the most recent updates made available by Roku. If you need any assistance with your TV, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Speed
Rated 1 out of 5 stars
This TV sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV I ever purchased after a year it’s really slow and takes at least 3-4 tries to select a show without it crashing completely. I’ve downloaded all the updates and it still just doesn’t work well. It was a total waste of money and I would never buy another from the same brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Wifi Issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I usually like TCL Roku TV's. This was my 4th in the house and the smallest in screen size. Thing is this TV has WiFi issues unlike my other larger TCL TV's. Keeps losing WiFi connection to the extent a full TV-RESET must be done. It's like the WiFi circuit inside this TV stops working and only a full RESET will bring it back to operation. I once had a 28" TCL in the garage that did the same thing and returned that one. Something about these smaller screened TCL TV's and their WiFI circuity failing. And only a full RESET will temporally fix it. Will be returning this TCL probably for the 32" Samsung.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Randy,
Thank you for taking the time to provide your feedback. We're sorry to hear that you seem to be having some trouble with your TV. We would love to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
32 inch tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really looking forward to a new TVA smart TV. This has a very bad delay on pausing or rewinding and fast forwarding. It pauses quite a bit and goes back to the beginning. And it is not my Wi-Fi because my ipad and other things have no problems
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Doodler,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
One fatal flaw
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They should mention the TV has very few remote control codes available. You cannot use a Spectrum Cable remote to control this tv. You will need to juggle 2 remotes. It is suggested to buy a Harmony remote for about $200. I should never have paid for a 5 year warranty as I'll likely lose it if I return the tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello HawaiiTechie,
There are actually many remote codes available for our TVs. You can go to https://support.tclusa.com/26534-remote-codes/205958-remote-codes to find more information about this. If you need further assistance please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support