Customer Ratings & Reviews
- Model:
- 32S327
- |
- SKU:
- 6280538
Customer reviews
Rating 4.6 out of 5 stars with 6436 reviews
(6,436 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the 32" Class 3-Series LED Full HD Smart Roku TV's picture quality, ease of setup, and affordability. Many customers appreciate the Roku platform's user-friendly interface and extensive features. However, some customers have concerns about the remote control's usability, occasional Wi-Fi connectivity issues, slow response in volume control, and limited viewing angles.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Low quality TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman insisted that I buy this cheaply made flimsy TV although it did not have many of the features I told him I wanted (voice remote, ethernet port, control buttons on the TV). He also ignored my request for another TV that I specifically asked for. On the bright side though this TV has RCA inputs so I can hook up the VCR and watch all those video tape rentals from Blockbuster (sarcasm). In addition, sound and picture quality not so good. To sum up, if you are looking for an inferior product without the features you want and missing those that you do being hoisted on you by a Bestbuy employee who ignores everything you say than this may be something for you.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Piece of ....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to receive cable/satellite signal over the antenna coax input with ability to use Netflix and Prime - just like all my other TV's. No way to manually select channels and no way to manually select inputs. Do not buy this tv for this purpose - it is strictly for roku and other streaming channels. First and last TCL TV for me - taking it back to Best Buy for a Samsung, LG or Toshiba. If I could rate it a zero I would.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Muddy,
Thank you for taking the time to provide your feedback. Currently, our smart TVs do not support the direct input of channel numbers for OTA. However, if your TV is connected to the Internet, you can press the left arrow key to populate a channel guide and navigate channels this way. Additionally, you can enable "favorites" for over the air channels so that your most-watched channels will automatically appear towards the top. To enable favorites you would go to Home>Settings>TV inputs>Antenna TV>Favorite Channels>Enable. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes forever to connect to the network after you turn it on. None of my other tvs have this issue, and this tv is closest to the router.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bbuyer,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV connecting to the Internet. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
I hate this tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t recommend this tv. It freezes very often and restarts suddenly. The satellite channels are very hard to watch since it takes multiple clicks and time to get the tv to switch channels. Also, a thin line across the screen appeared and you can only see colored pixels instead of the actual thing on tv. I’ve never written a review, but this tv frustrates me so much it made me do it. :/
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
I’m very upset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought the back in June and just opened it up and the tv screen was broken. I paid my hard earned money for this tv and only to set it up and it’s broken. I can’t even get my money or tv replaced is ridiculous. Be I went passed the return date. I just opened the box today. I’m very upset . I will never buy anything else from Best Buy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Madd,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Painfully slow processor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent TV but the processor is painfully slow! Buy an LG and use a Roku stick.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bert,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Internal Panel Cracked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd TCL TV I through in the garbage within 1 year. The Internal Panel behind the screen is very week. If your finger touches the screen by mistake it will crack it. Internal panel damage is not covered by warranty. I had 65'' that had same problem, I would NEVER buy this BRAND again. Save your money & buy any other brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition and that they are built to last. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://www.tclusa.com/support/warranty to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Broke after a year.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After about a year lines across the screen. Shadows going down. Broke already. Only settings are for brightness. Resolution now garbage. Worthless. Going to the garbage. Spent this money for what?
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Markp1950,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Crap tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Starts out well. 2.5 years old and the tv goes into reset mode and was stuck in it. Tried everything to fix. Now have to buy new tv because out of warranty
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KenE,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Aweful tv ashamed i bought it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Made same mistake the rest have made and tried to save money. Worst choice of tv ever. Constant freezing and resetting of system along with increasing start up/reset time. Do yourself a favor and spend a little more for a better product. I will never buy this brand again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you may be experiencing some trouble with your TV as this is definitely unusual. Rest assured, we are here to help! We would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Freezes a lot
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes and restarts itself A LOT. To the point I’m on best buys website looking for a new smart tv because it’s too annoying to continue dealing with. Don’t buy!! (Customer support and hard restarts didn’t help)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Erica,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
JUNK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the TV, had it for 3 months and the coaxial port broke off and the company would not honor it under warranty.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are designed and engineered to provide our customers with years of entertainment. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://www.tclusa.com/support/warranty to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had 3 months and it quit worked, had a bigger tcl before this and it only lasted a year. Yes they are cheaper but they suck.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Abby,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Keeps restarting on its own
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv keeps restarting. Can’t deal with this. We only keep it in HDMI 1 to display our cameras. Never used for anything else.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jimmy,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
NOT Surround supported
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No surround sound with streaming OR coax in. Advertised as such, but all lies!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bassist,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
had to set up Roku account with credit card #
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Made me sign up for a Roku account with credit card number before i could use TV. What a bunch of BS
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. In order to use the smart features of this Roku TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi, creating a Roku account (completely free), and activating the TV (completely free). However, if you just want to use this TV as a traditional TV by connecting external devices through the various inputs and not use the smart features, you can elect to not connect this TV to the Internet at startup. You will still have access to all of the inputs and features of a traditional TV. Hope this helps!
Thank you,
Sara
TCL Customer Support