Customer Ratings & Reviews
- Model:
- 32S325
- |
- SKU:
- 6315439
Customer reviews
Rating 4.6 out of 5 stars with 1446 reviews
(1,446 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 32" Class 3-Series LED HD Smart Roku TV's picture quality, ease of setup, and affordable price. Many customers rave about the TV's stunning picture quality, with some even saying it's "really good." The simple setup process is also widely praised, with customers appreciating the "easy to follow directions." At its price point, customers feel they are getting great value for their money.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
DOES NOT WORK...DON'T BUY FROM BEST BUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this on May 20 to replace my older TCL Roku TV...I should have googled all the reviews beforehand! This tv will NOT recognize ANY networks, which basically leaves it useless. I originally had it in the exact place as my older one, tried moving it to different locations, tried factory resets, and even set my router right next to it...NOTHING WORKED. I then ordered a new router...still not picking up a single network. I wanted to take it back to BB today, but was told the return period ended June 4. Are you serious??? Two weeks max to be able to return defective merchandise? SOOOOO frustrating and disappointing. Really can't afford to throw away this money right now! I'll go elsewhere from now on!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Becky,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad WiFi unit, MAC address zeros out
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TL;DR Roku TVs are great when the WiFi unit works correctly. I have 6 Roku devices and recommend this brand tv. Had to return this one to the store. It had no Ethernet port to try to connect that way, but after doing 3 factory resets over the course of 3 weeks, the unit would not give a MAC address besides zeros, and therefore could not connect to the internet. The store pawned off the S335 on me instead of this S325 to replace it saying it was the same, even showed me the remote. (I think they did this because they were out of stock, but didn’t tell me that). Ends up the tv they replaced it with doesn’t have the same ports on the back. We use this for our son who plays on an old gaming system that needed those ports. Just a hassle to have to keep going back and forth to the store. Had to order another adapter to use it. Just frustrated to have to spend more money on something to get it to work when the original product would have been fine if the hardware was good.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Ottosmom,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience thus far. We're glad to see that you were able to get a replacement TV. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
No comment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a hard time getting local channels and I have tried different antennas and it is right by a window so it's a little disappointing
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Neesagirl,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with antenna channels. When viewing over the air antenna content, you may need to adjust your antenna placement to get better reception. If you need further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
I will Never Ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL product was great. Picture was clear, my issue is with Roku. If you have cable you don’t need Roku. But, for people that are not connected with cable, it’s a great product. I personally am not in that category. I will never buy another TV with Roku. I was told this TV won’t work if I don’t get Roku subscription. I’m done, over done. If I have to return this TV, I will.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LilBit,
In order to use the smart features of this TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi, creating a Roku account (completely free), and activating the TV (completely free). However, if you just want to use this TV as a traditional TV by connecting external devices through the various inputs and not use the smart features, you can elect to not connect this TV to the Internet at startup. You will still have access to all of the inputs and features of a traditional TV. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good starter TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good tv just hard to see the picture because it’s a smaller screen. Had to sit closer to the TV to have a better view.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Emjc,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good price for sure, but the connection isn’t good (while I have very good wifi at home, it keeps get disconnected).
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Pauline,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV staying connected to WiFi. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
OK TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took it back,Tv is ok,,,, but remote was game changer for me,really bad.,,,,,,options are only up down buttons
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Nice tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was very hard trying to understand how this tv worked but after talking to several people it seems to be ok.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Swoods,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may have initially had some trouble setting up your TV. Hopefully you are fully ablt to enjoy it now! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
found with ease in store
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.in store service was great Cashier could not put on my best buy credit card so I used another credit card?
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Tina,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Had to understand on how to use just plan free tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly for old person like me. Difficult to set up and activate
I would recommend this to a friendRated 3 out of 5 stars
it works as I expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV should have come with a Manual designed for seniors. It took a while to figure it out
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Dennis,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always have to re-login to my XfinityMyAccount and Roku
No, I would not recommend this to a friendRated 3 out of 5 stars
My new TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this brand to anyone. Just not happy with the overall quality...
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chi,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Great for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker is not of quality but rest is good Highly recommended
I would recommend this to a friendRated 1 out of 5 stars
Went Black in less than 30 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a standard ROKU TV in a child's room. It did what it was supposed to do for about 25 days then the screen went black. Best Buys return policy is 15 days for non elite (Really Best Buy...15 days?). Now I have to wait 7-10 days for them to send me a box, so that I can send them my new TV that will take 7-10 days for repair. You get what you pay for. With the money you save on these budget TV's I would recommend getting the extended Best Buy warranty.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dario,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Sound not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound not that great. Will be returning for an Insignia. Have 4 of those already
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Toesmom,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with purchase but later exchanged for a bigger size television
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi BriWalk,
Thank you for taking the time to provide your feedback. We're thrilled that you enjoyed the TV! If you replaced with a larger size of one of our TVs and ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
picture quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality on the 3 series is lower than the 5 series.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Mello,
Thank you for taking the time to provide your feedback. We offer TVs with a wide array of features and resolutions. Our TVs range from 720p to 4K, and each series built on each other. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I like my tv. Movie YouTube video I just love it.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Sandy,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Overall not too bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You pretty much get what you pay for not bad though
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jaeson,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support