Customer Ratings & Reviews
- Model:
- 32S325
- |
- SKU:
- 6315439
Customer reviews
Rating 4.6 out of 5 stars with 1446 reviews
(1,446 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 32" Class 3-Series LED HD Smart Roku TV's picture quality, ease of setup, and affordable price. Many customers rave about the TV's stunning picture quality, with some even saying it's "really good." The simple setup process is also widely praised, with customers appreciating the "easy to follow directions." At its price point, customers feel they are getting great value for their money.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Wifi connectivity
Rated 1 out of 5 stars
very bad quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV did not work. had it for a few hours and now it cant find my WiFi info, it keeps searching and it doesn't find any internet connectivity.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Maria,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Volume problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's something wrong with the volume on the TV. After awhile it no longer sync up with the picture or it goes silent. I have to unplug the TV completely and allowed it to rest and then plug it back in for the volume to work properly.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Touss,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Trouble with app
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It could of just been this tv.But would not support sling app.Had to turn it in.Sound was good.Everything else worked.Like I said could of just been this one tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Golden,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. The SlingTV streaming channel should definitely be supported on this TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
After two weeks the voice went on the tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took the tv to geek squad. The sent it back to the manufacturers. It is now two weeks with out a tv. Was told by the geek squad we can buy another tv and return it when ours is fix. And we can be waiting another two weeks before we get it back!!! That’s a whole month!!!This isn’t right to do. Only had the for two weeks!! I don’t know whose policy is this, but it must be changed!!!! We should have gotten a new tv. Then Best Buy and the manufacturer can fight it out. Not the consumer!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Karen,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Stops working
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t recommend this TV. I’ve had it for almost 4 months and it stopped working. It’s glitchy and it keeps shutting off and restarting. I’ve read other posts on the internet and it seems like other people experienced the same thing with this tv. Could be a manufacturers defect.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .DC1234-
Sorry you are having problems with your TV. That is not normal behavior so please reach out to our amazing Customer Support Team at 877-300-8837 for assistance in getting this resolved.
-TCL USA Support
Rated 2 out of 5 stars
good size easy to use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.color sometimes is odd . a red jacket can sometimes be half red and half orange. a persons face sometimes has a bright pink forehead.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi suezq,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
None
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it is too bright and it is very hard to watch. I try to adjust everything settings but still too bright. Dangerous for eyes
No, I would not recommend this to a friendRated 1 out of 5 stars
You Get What You Pay For
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately it worked great for the first 3-4 months but the last 4-5 have been rocky. I use this for my home gym in my garage but will be replacing it soon. The TV is terrible at retaining a wifi connection and based on forums I’ve read it’s a common problem - unfortunately that’s all I use to watch TV. Definitely not recommending because of that
No, I would not recommend this to a friend- Cons mentioned:Wifi connectivity
Rated 1 out of 5 stars
poor tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We could not get this tv to connect to wifi. Returned it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi kdavis,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TV stand faulty
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stand was faulty tv fell ,cracked screen. No one would replace the tv I only had it 22 hours
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Smiley,
We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://www.tclusa.com/support/warranty to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t buy TCL 32’’
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hi Everyone, I would like share my experience on TCL 32’’. Don’t buy this product TCL 32’’ because it’s not even working for a year. When I reported this issue to Best Buy agent he said that since you purchased for the low cost it will work like that. Does it mean that low cost products are not good quality.
No, I would not recommend this to a friendRated 1 out of 5 stars
TCL - 32" Class 3-Series LED HD Smart Roku TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have problems with the audio on this tv. Sometimes it completely loses its sound. We have to unplug it, wait a while, and plug it back in. Sometimes this restarts the sound, sometimes we have to do it more than once. At other times the audio breaks up. Also, there is no voice control option on the remote.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi dish,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the audio on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv is trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the TV for my 6yr daughter for the roku option. Thinking it would last at least a year considering the price but it didn't even last 2 months. TV stopped connecting to the internet. Went through troubleshooting with tcl and nothing
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tee See,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
It’s OK.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gets the job done, but the menu seems complicated for a simple TV.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Brady,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
NO
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it to work !! Took back to store !!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi cony,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used this tv 3 times for about 2hrs each time and tonight it died!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Hoody,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Broke shortly after buying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV didn’t last long. It broke a couple weeks into buying it. Half the screen went black. Do not recommend. Literally just spend the extra $30 or whatever on a better one you’ll be glad you did in the long run. No offense Best Buy!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jordan,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL is cheap. Don't buy it.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really cheap TV. Pay a few dollars extra and get something better. The sound is weak and the picture is dark. You can get a much better TV for the same price if you watch the sales.
No, I would not recommend this to a friendRated 1 out of 5 stars
Sound went out as well as horrible sound quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't even had the TV for three months and the sound went out. Poor sound quality to begin with and you could hear the speaker starting to go then boom nothing today. I guess you get what you pay for.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Fish,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the audio on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
N/a
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been waiting for my item for over two months No one has reach me to at least get one same price I have never experienced such bad service. I have told my friends Sad but true look into this case
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chiva,
We're sorry to hear about your experience concerning your order and the delivery of your TV. For better assistance with your order, you may want to contact Best Buy customer support directly.
Thank you,
Sara
TCL Customer Support