Customer Ratings & Reviews
- Model:
- 32S325
- |
- SKU:
- 6315439
Customer reviews
Rating 4.6 out of 5 stars with 1446 reviews
(1,446 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 32" Class 3-Series LED HD Smart Roku TV's picture quality, ease of setup, and affordable price. Many customers rave about the TV's stunning picture quality, with some even saying it's "really good." The simple setup process is also widely praised, with customers appreciating the "easy to follow directions." At its price point, customers feel they are getting great value for their money.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Cheap CRAP!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you need a good low budget tv well keep looking cause this is total crap, get a vizio or anything other than a Fire tv those are even worse than roku brands.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this for a bedroom tv, only used maybe a few times a week , it’s been been two months and he sound goin out and it only crackles ... won’t bug this brand again ..
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kenneth,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
good quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.affordable and good quality. user friendly will purchase again
I would recommend this to a friend Rated 1 out of 5 stars
I don’t know yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought it for my daughter as a present she complain about it loading so I don’t know if it’s our internet connection or not
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tara,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV loading. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is broken won't come on been trying to see how to get a new one but I have no warrantee... What do I do...not happy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Vickie,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t waste your time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the worse tv ever!! Glitches constantly backlight went bad haven't even had it a year!
No, I would not recommend this to a friendRated 1 out of 5 stars
Damaged upon delivery.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t able to watch the tv because screen was busted when it arrived.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cherly,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information, and reference this review. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not worth buying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and it stop working like in two weeks, it was a A waste of time on buying this TV
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rosie,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition.We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Good price for the product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was damaged upon arrival to the store. I never saw a pictures, just colored broken lines.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Vetchick1,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information, and reference this review. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Wouldn't connect consistently to WiFi.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to send it back. 55" I have is doing fine but 32' didn't work well.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi IRAD,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING tv, I have no complain about it. My niece now has it since I decided to get a bigger TV. But it works perfect and the picture and it is really good.
I would recommend this to a friend Rated 1 out of 5 stars
Worst tv ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV loses sound and I have to unplug 35min to restore sound
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cleveland,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Tv review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, never have any issues with it over the years I’ve had it. Great brand!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Best TV ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an amazing TV. Haven’t had a problem with it. I’ll buy it again!
I would recommend this to a friend Rated 5 out of 5 stars
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the tv for about two years and it holds up great
I would recommend this to a friend- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
TCL tv is great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this roku tv 32 inch today picture is awesome easy hookup easy cable hookup and if you have WiFi is a plus with this tv lots of streaming and apps for free
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Perfect for the Bedroom!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Today is Day 8 of my new TCL Roku 32, so far I love it! it came right up the minute I plugged it in, logged into my WIFI network and then set up all of my Roku Apps I have in my living room. 720 vs 1080, I feel 720 is perfect, no need to spend that extra $20, I just watch TV in bed, and the volume is fine, it's very fast too with the remote, I walked in to my local Best Buy and was out in 10 minutes, very satisfied, but still bought a warranty just in case!
I would recommend this to a friend - Cons mentioned:Remote control
Rated 2 out of 5 stars
Dumbest smart TV ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dumbest smart TV around. The good: good customer service (but; the answer is always no, you cannot) as a simple TV works fine. Built in ROKU, somewhat different remote (no voice, no headphone connect, no micro-chip support, but has mute button) Several connection options (that generally don't work as a rational person would expect / demand) There is a headphone jack (which is unaccessible) The bad: Audio output. If you want to listen on a headphone, you need to pull the TV out of whereever it is to plug in the headphone. This automagically disconnects the speakers. You cannot get the speakers back without physically unplugging headphone (or bluetooth adapter) this is true for headphone jack, optical and HDMI Arc. Since my TV is in a cabinet, the plug cannot be reached. Thus it's either a headphone or speaker set. (true also for external sound bar or external amplifier) Claims that works on 2.4 GHZ & 5 GHZ, but 5 GHZ does not work (customer service claims router must be within 10 ft for 5 ghz to work - I doubt that as my other roku can detect 5 ghz across the planet almost) Customer service claims that this is true for all TCL roku TV's no matter what series. This set goes back. I've killed too much time trying to make obvious things work, as well as talking to customer service.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi amnor,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
audio settings don’t work anymore
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this TV in april and my mom bought a slightly bigger one soon after. less than a month of having them they both starting experiencing audio issues. there are several volume modes to choose from and my mom and i both found “night” to be the best. it makes dialogue loud enough and action scenes quiet enough to enjoy listening without worrying about our neighbors. sadly, we’ve been experiencing issues on both tvs where both “night” and “leveling” completely cut off audio. no sound at all. every now and then there will be audio in these modes, but it is extremely scratchy and uneven. on my mothers larger tv, everytime we rewind we have to cycle through the volume modes to get the audio to restore. everytime. my mom rewinds a lot. i find this to be unacceptable for a tv of this price. it’s extremely irritating as none of the volume modes actually work, which makes it difficult to hear everything happening. volume mode has to be off in order to hear anything. i paid for both of these tvs and they both have identical problems. i haven’t experienced any other problems but this one was enough to make me write a review, which i rarely do. i don’t regret my purchase necessarily, if this was fixed the tv would be perfect. i’m rating it as average because it does everything expected but the audio problems are unacceptable.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi molls,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Roku is controlling content now.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my TCL Roku TV after first buying a Roku Ultra (and cutting the cord from a terrible cable company) three years ago, and until recently I have gladly recommended Roku devices to others. I have even purchased a Roku stick for traveling. I recommended Roku because this is a hardware device that allows me to stream the content that I want, when I want. Or, rather, it used to be. Roku is apparently desiring to become a content gatekeeper now, the way cable companies have been. Recently, HBO started a streaming service called HBO Max, which gives subscribers access to all regular HBO "cable" content, plus an expansive library of movies and series not carried through the HBO network TV channels. Accessing this expanded library of content requires the HBO Max app, which Roku is refusing to carry in its app store. Therefore, I cannot watch the streaming catalog offerings of HBO Max on any of my Roku devices. Other content-related issues have frustrated many Roku users lately. It seems that Roku is no longer a hardware manufacturer, but instead has become the content gatekeeper that pushed streamers into cutting the cord from cable to begin with. I can no longer recommend the Roku brand, the same way I would not recommend a brand of laptop computer if the manufacturer blocked users from installing certain software.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
All of our Roku based TVs have a Roku operating system built-in. Roku is a streaming platform that offers many features, including thousands of streaming channels (apps) and over 500,000 movies and TV episodes. Some content is free while other content is subscription based or pay-per-view. You can go to www.Roku.com/whats-on to see what streaming channels and apps are offered through the Roku Channel Store. To search for a specific channel you would simply want to enter that information into the search section. Hope this helps!
Thank you,
Sara
TCL Customer Support