Customer Ratings & Reviews
- Model:
- 32S325
- |
- SKU:
- 6315439
Customer reviews
Rating 4.6 out of 5 stars with 1446 reviews
(1,446 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 32" Class 3-Series LED HD Smart Roku TV's picture quality, ease of setup, and affordable price. Many customers rave about the TV's stunning picture quality, with some even saying it's "really good." The simple setup process is also widely praised, with customers appreciating the "easy to follow directions." At its price point, customers feel they are getting great value for their money.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Terrible and not user friendly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this through Best Buy on eBay and am returning it. The remote doesn't work half the time, and when it does, the on-screen keyboard doesn't work. The remote is outdated and a huge pain to work with.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Melody,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Can't turn off Streaming channels
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV worked great for me until Roku update 9.3. For some reason, Roku decided to integrate the 400+ streaming channels into the over the air antenna channels. Now you have to navigate using the on-screen guide and there is no way to turn off the extra useless channels. There is a reason I got this tv and cut the cable. Now it's worthless and I'll be looking for another tv that is not integrated with Roku. I really can't understand who thought this idea would be good. Also if your internet goes down the tv can't reach the streaming channels and just sits at loading. What a joke.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Normie,
Thank you for taking the time to provide your feedback. This feature was actually recently removed and is no longer on the OTA Channel Guide. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worked for 3 months!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv and picked it up may 1 of this year and already the screen has gone black and doesn’t work. Still has audio but no visual whatsoever. VERY disappointed. I realize it’s a cheaper television but 3 months is just ridiculous. I should have known better when it didn’t come with a warranty. I’ve called customer service but who has 30 minutes to wait on the phone? I have also emailed customer service and am still waiting for a reply.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Doesn't last long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A month after service plan expired picture went out. Second Roku that lasted than 2 1/2 years.
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv broken 7 months old
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Son got tv for Christmas broken 7 months later. Large (almost half the screen) horizontal line covering the top of the tv. Customer service not open so can not fix. Son is devastated I bought one 5 months ago and after having it only 1 month it began turning itself off randomly. At least 3-4 times a week. Do not buy a TCL tv worst tv’s I’ve ever had
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Liz,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
theft
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL – Roku TVs a year ago I bought a TCL TV at Best Buy that was advertised as Roku ready. A year later the TV locked up. And the only way to reactivate it is to BUY a Roku account. I am out over $400 for this TV, unless I buy a Roku account.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
It is completely free to activate the TV, and completely free to create a Roku account. I am afraid it looks like you accidentally went to the wrong website for activation, and somehow went to a scam website. As I said, it is completely 100% free to activate your TV. If you would like help setting up your TV we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support