Customer Ratings & Reviews
- Model:
- 32S305
- |
- SKU:
- 5846700
Customer reviews
Rating 4.7 out of 5 stars with 1180 reviews
(1,180 customer reviews)Rating by feature
- Value4.8
Rating 4.8 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 32" Class (31.5" Diag.) - LED - 3-Series - 720p - Smart - HDTV Roku TV for its exceptional picture quality, user-friendly setup, and affordable price. Many users appreciate the convenience of having a smart TV, while others find the size to be perfect for smaller spaces.On the downside, some customers have expressed concerns about the lack of channel selection buttons on the remote control and the presence of an annoying light.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Decent Entry Level TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV for my 10 year old son. Works well for casual gaming and Netflix/YouTube. Would not recommend for hard-core gaming or primary TV.
I would recommend this to a friendRated 3 out of 5 stars
Problems with it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had an issue but the company replaced it with minimal problems constantly having to reenter my passwords
No, I would not recommend this to a friendRated 3 out of 5 stars
Bad connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Out of all of my smart tv in the house. This is the only one that always loses internet connection on a daily basis.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Steph,
We're sorry to hear that you may be experiencing some trouble with your TV connecting to the Internet. Rest assured, we are here to help. We would love the opportunity to look into this so that we can better understand what you are experiencing. We'd like to gather more information to see if we can isolate what is occurring, and better assess the behavior of the TV so that we can further assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good but the image quality is horrible don't buy it buy the tcl 43 inch instead
No, I would not recommend this to a friend Rated 3 out of 5 stars
Good low-end TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is fine--it does the job, although there is no ear-phone jack for use of Bluetooth headphones.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Joseph,
Thank you for taking the time to provide your feedback. You can download the free Roku app on your smart phone or tablet to use voice search, voice control, and experience private listening. To enjoy private listening you simply click private listening in the app, and attach headphones to your smart phone or tablet. Or you can use the 3.5 mm headphone jack in the back of the TV to connect standard headphones. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
small screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the roku on this tv but the screen is smaller than the 32 inch I had previously.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rhernandez,
Per industry standard, TV screens are measured diagonally. This TV is 32" diagonally, and the other dimensions with the feet attached are are as follows: (W x H x D) 28.9" x 19.2" x 7.2". The width of the bezels may also account for different dimensions on TVs with the same screen size. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good Value
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the greatest but adequate. Very light. Picture is decent.
I would recommend this to a friendRated 3 out of 5 stars
Not opened yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a Christmas gift for my daughter and she hasnt recieved it yet
I would recommend this to a friendRated 3 out of 5 stars
Nice TV - freezing issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is nice but kid keeps complaining about apps freezing up on it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tom,
We're sorry to hear that the apps on your child's TV keeps freezing. This is definitely not normal behavior for one of our TVs. You can first try uninstalling the streaming channels that are givving you trouble and then reinstalling them. To do this you can highlight the streaming channel on the home screen and press the asterisk (*) button on your remote, then scroll down to 'Remote channel'. You would then need to go to Home>Streaming Channels>Search Channels>Type in the streaming channel you are looking for. You would then select the streaming channel and select 'Add channel'. If this is still not working, you can reach out to us at [email protected] for further assistance. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
It’s alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best but also not the worst but you get what you pay for
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Walkerboy3067,
Most of our customers report a good picture, and love the ease of use of our Roku OS. So hearing otherwise is a bit odd. Some common factors that influence picture quality include the following: Internet speeds while streaming, quality of cable connecting external devices, resolution of content being viewed, etc. We hope you continue to enjoy your TV, and please reach out to our customer support if you ever have any questions.
Happy Viewing!
Sara
TCL Customer Support
Rated 3 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV so far but wondering about longevity? Beef
I would recommend this to a friendRated 2 out of 5 stars
one small glitch
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv had a temporary problem finding ota stations, tcl customer help sucked. problem just disappeared on its own, perhaps a auto update, and has been working just fine since. problem lasted 3 weeks.
I would recommend this to a friendRated 2 out of 5 stars
affordable tv with minimum features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TCL RokuTV can pass for someone who needs a TV that’s more than a TV, but can’t afford to buy a better model. The limited streaming services it provides leaves a habitual binge-watcher wanting for more.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rooburg,
Our smart Roku TVs have access to thousands of streaming channels and over 500,000 different movies and TV episodes. Some content is free, while other services are subscription or pay-per-view based. You can go to www.Roku.com/whats-on to see what streaming channels and apps are offered through the Roku Channel Store. To search for a specific channel you would simply want to enter that information into the search section. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Picture good...speakers suck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I quickly needed a tv for bedroom.... this one was cheap and did Roku... picture is fine for bedroom...speakers are so bad I might return it...u get what u pay for...
No, I would not recommend this to a friendRated 2 out of 5 stars
Not happy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound level is inadequate even when cranked up to max. When the tv is turned on...you need to choose tv on the remote to view a program.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Phil,
While most customers report good experience with the sound on their TV, we understand that different people have different preferences. The sound level of different types of content is dictated by the content provider and even varies from channel to channel. You can program your TV to power on to a specific input. In order to do this go to the following: Settings>System>Power>Power On>choose which input you would like your TCL Roku TV to power on to. Also, here is a link with more information. (https://support.tclusa.com/23507-roku-tv/how-to-set-input-displayed-on-power-on). Good luck and happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Text to fuzzy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a second computer monitor since it was cheaper and not used for gaming. Text (words & numbers) are fuzzy and blurry though.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We are truly sorry that you are not satisfied with your TV. As you’ve discovered, a 720p (1266 x 768) TV is pretty low resolution by computer monitor standards. TCL ROKU TVs first role is that of a steeaming TV. We think it would perform better in that role.
Thanks,
TCL Support
Rated 1 out of 5 stars
Bad picture
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this TV for a few months and there is now a line going through the picture on every channel. Nothing makes it go away. I use the TV only about 3 times a week, so it does not get a lot of use. I have never had this happen to a product so fast. I don't like it besides the fact that I got the TV because it would run the Xfinity app. The TV does not do it, so it is a big waste of my money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're sorry to hear that you may be experiencing some trouble with your TV. This definitely does not sound normal as this TV typically produces a good picture and does indeed support the Xfinity streaming channel. Rest assured, we are here to help! We would love the opportunity to look into this so that we can better understand what you are experiencing. We'd like to gather more information to see if we can isolate what is occurring, and better assess the behavior of the TV so that we can further assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Great TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clearness easy operation, wokability. The overall operation far surpasses my expectation.
I would recommend this to a friend Rated 1 out of 5 stars
Don’t buy if you want to stream
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DirecTV now will not work with this item. Had to build tv, try it, and then it didn’t work since the sales guy at the store swore it would work.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Gamble,
This is definitely not normal. The DirecTV NOW streaming channel is one of the thousands of streaming channels offered through the Roku Channel Store. In fact of the top 25 streaming channels, TCL Roku TVs offer all 25! You can also visit www.roku.com/whats-on to see other streaming channels Roku offers. If you are having trouble getting this streaming channel on your TV, or trouble getting it to work, we would be more than help to help. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Never would hook to internet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product didnt work, Best Buy wouldn't exchange it for new one
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We are truly sorry that you are having issues with your TV. We would like to look into it for you and make sure you are a satisfied customer at the end of the day. Our Customer Advocacy Team in California is here to help. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thanks,
TCL Support
