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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 818 reviews

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Rating by feature

  • Picture Quality

    Rating 4.5 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.5 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 818 reviews
  • Rated 1 out of 5 stars

    Not Recommended

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The google interface is nice but that's about it , the TV constantly freezes , reboots and is choppy when streaming which is all I do. Really disappointing performing tv

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi BrianV,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent recommendation to purchase this tv The associate was very helpful

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi AnneA,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great Price and Picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Love Love this! My son can listen through his AirPods I’m his dorm room!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Tiffany,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Nice buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the TV because it’s easy to switch from Netflix to regular TV

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JudithD,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    TCL 32 inches TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Quality Television for small room or kids room.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Luis,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Small space TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option for a small space! Great price too!!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Kms11,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Good store

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good customer service And good product i recommended both merchandise

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JulioaC,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    A good tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best TV I never buy looks cool and have a good resolution

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi BryanC,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for to replace my existing TV with firestick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality tcl tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had tcl tv before and i love them and the quality is exceptional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Roku TV. I would totally recommend and apps work great.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi CBNB,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great for travel trailer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit perfect in my camper bedroom. Does not light the whole room up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TCL review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value. Perfect for my grandson's game room.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JohnB,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    TCL TV.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These TCL tv is a amazing and excellent product .Yes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really happy with this purchase I got it on sale

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Ever Buy from BestBuy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not about the set as much as it is about BestBuy. UPS delivered the "excellent condition" new but open box unit today. The only thing in the box was the tv. No legs. No manual and no remote. I called them and ended up being told I needed to physically take the unit to a local store where a manager there would decide whether to refund me or provide me an alternate. No option to get the missing part or to return this and have another one shipped. No way to escalate the call to someone of authority. I was asked to go to a lot of trouble for their mistake. I knew I should have bought it from Amazon instead.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi DavidB,

      Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. For Open-Box items, you would need to contact your retailer for assistance regarding missing accessories. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 3 out of 5 stars

    No Xfinity app capabilities

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not realize that Google TV does not allow you access to the Xfinity.com app (as of this writing). I should have done my research.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Webbfam4,

      Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    WASTE OF MONEY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT SUCKS THE WORST TV I EVER BOUGHT. I FEEL SO CHEATED.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi CARLOSSAM,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Best Buy disappointed me today !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst experience I’ve ever had with Best Buy. I have received my tv but missing a remote. I was on the phone with the bestbuy customer service for so long after telling them what’s going on with my purchase. I was told to stop by at the closest store to pick up tue remote . Stopped by at the Seekonk Location and the manager told me to call the customer service since he can’t help me . Called the customer service and was told to bring the tv back for a return or refund, but couldn’t send a remote . I have wasted more time running around for remote than what I paid for a tv !

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Muhazzam,

      Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. We would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you as soon as possible.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 2 out of 5 stars

    Avoiding TCL

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hopeful for this TV, but within 24 hours the wifi no longer worked. Couldn’t scan for networks or even toggle the wifi on. Ethernet didn’t work either. Despite factory resets and troubleshooting, there was no luck and i had to return it. Probably a defective unit and not the norm, but it’s turned me off to TCL as a whole now.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi MarkD,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support