Customer Ratings & Reviews
- Model:
- 40S330
- |
- SKU:
- 6408874
Customer reviews
Rating 4.5 out of 5 stars with 2119 reviews
(2,119 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 40" Class 3-Series Full HD Smart Android TV for its excellent picture quality, affordable price, and easy setup. Many users are impressed with the TV's Android TV platform, while others find the remote control to be lacking and the app selection limited.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Good size
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size for small place. Good price toooooooo
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kirk,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Okay
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good for my brother it is very good for pcs .
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Mera,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Would give it zero
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A Best Buy salesmen advised us to get this tv because it was less expensive than others. It’s less expensive for a reason. We have had a Sanyo for more than 10 yrs.; a Samsung for 5 years and never had the first issue with either. We have less than 40 hours of use on this tv and the screen goes to vertical pink and white lines and turns off. Incredibly, there’s a YouTube explaining what to do for this. We did it (Reset) 3x yesterday. It worked for 10-15 minutes and turned off. It’s probably heading for the trash, but am contacting manufacturer.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Harbor Freight could make a better TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV I've ever bought. Had a TCL before that worked great but this one is nearly useless. Shuts off 1-2 times after turning on. Never stays online for Google assistant control. User interface is slower than Windows XP or 2000. Half the time it glitches back to the home screen or shuts down on itself. Don't bother with fast boot, it makes it worse. Only good thing they did was the remote. Had the TV for 4 months and ready to burn it. Not trusting TCL again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello TxTime,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
TCL Social Support
Rated 2 out of 5 stars
Decent but not great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and picture are decent and on par with most TV’s in this class. The two stars are for the lack of extra HDMI ports and if you have an Xfinity remote, you cannot change the TV input with it to switch to a game console etc. you have to use the TCL remote.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chuckles,
Thank you for taking the time to provide your feedback. Our TVs are compatible with most Universal and cable remotes. Many Universal and cable box remotes can be programmed to control select features on the TV. You can visit https://support.tclusa.com/tv-remote-codes for more information. If you do not see your specific remote, you would need to contact the remote's manufacturer to obtain the remote code from them. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
DON’T DO IT!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased another TCL prior to this one. After I purchased this second TCL, my first stopped working after having for just over 2 years. The backlight burned out. Research it…. It’sa common issue and never again TCL
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DianeLee,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
It’s good for a kid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s too simple! But will plan to replace later on
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tita,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Average.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV performs as expected for a very cheap throw away TV that it is. I give to 2 stars because the picture quality is not great and it randomly crashes in the middle of using apps. As a TV that barely gets used though it does suffice.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi gamermb,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Beware!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV will not download Spectrum or Roku APP. No one at TCL could help. Spectrum had to come out. I continue to use Roku but streaming is geared for Android and not for any other use. Unlike 3000 model this one wont let you watch live TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This is an Android TV that uses an Android operating system. The Spectrum TV and Roku Channel apps are not supported on this TV. This TV has access to 5,000+ apps with over 500,000 TV shows and movies available through the Google Play Store. You can also access over the air TV by connecting an antenna. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality. It was fairly easy to set up and load my Hulu and Prime accounts but wouldn’t stream the video (displayed each site’s Home Screen just fine but couldn’t stream anything). I called their tech support and we tried a few things and he said it appeared that the streaming app wasn’t working.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ABH1,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
1 Major Flaw!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works except the USB. Watching movies from USB won't go back the main home menu. It will give you a blank screen. The other buttons still work but switching from usb to main screen will give you a blank screen.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chikinini,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Failed Warranty Delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On 12/26/20 I picked up my 40" TCL TV, described below, that I had purchased with an additional, extended warranty. SKU: 6408874 Model: 40S330 Description: TCL 40S330 LED 720P HDTV Order #: 1120352615898 Created At: BBY_480 I was told that my warranty documentation would be e-mailed to me. However, my computer failed about this time and I was not able to access my e-mail. My husband then called the store and requested that the warranty be forwarded to his e-mail address. We have not yet received an e-mail with the warranty documentation and would like to receive it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you have yet to receive your warranty documentation from Best Buy. you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not the best TV I have ever purchased.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunatley this TV is not the best. I find the picture somewhat blurry actually. Purchased for my Mother. She is satisfied with the picture, but TV shuts off by itself if you watch 1 channel for too long.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi edie,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Some apps didn't work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was easy to operate but a bunch of apps didn't work like netflix and hulu. I returned it and got a replacement but the replacement had the exact same problem. Weird that some apps did work like showtime and youtube but others didn't. I did a factory reset and software update on both but still didn't work. I looked up the netflix error code (UI-800-3 (307006)) and it turns out it's an issue with the hardware and/ or software on the manufacturer's part.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Promising at first
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned my 1 one because it was a open box from a online purchase. No remote and legs completely useless. Return it and they gave me my money back or I grab a new one for open box price. No brainer. I grabbed a new one . It worked as advertised for a few weeks. But chromecast isn't responding I can't even mirror my phone. Internet access is limited. Even though the signal is strong. Don't bother spend $50 more . Buy a proper name brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dadude34,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
When you ask for WIFI TV and get this!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible this is not what i wanted and should have returned it. I cannot get anything to connect. This was not what I wanted. Extremely disappointed and in Best buy for not listening.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Teem,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Avoid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv had some good features like microphone to speak instead of typing. I didn’t like the fact I had to use a Google account to use it. There is also a security issue with this particular tv. It has been found to have multiple ports open (more than any tv should have) allowing it to be hacked to gain access to your network. https://www.pcmag.com/news/report-researchers-find-backdoor-security-flaw-in-tcl-smart-tvs
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
TCL was recently notified by an independent security researcher of two vulnerabilities in Android TV models. Once TCL received notification, the company quickly took steps to investigate, thoroughly test, develop patches, and implement a plan to send updates to resolve the matter. Updating devices and applications to enhance security is a regular occurrence in the technology industry, and these updates are currently being distributed to all affected Android TV models.
Thank you,
TCL Customer Support
Rated 1 out of 5 stars
One week!?!?!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New tv worked for 8 days and died. Returning through the manufacturer as wasn't covered through Best buy. Ridiculous. Won't be purchasing from here again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Steve,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
lack of info
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.should indicate what apps that can and cannot be downloaded. could not down load the spectrum app on this tv, which I subscribe to.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cutter,
Thank you for taking the time to provide your feedback. This TV has access to 5,000+ apps with over 500,000 TV shows and movies available through the Google Play Store. Regrettably, at this time, the Spectrum TV app is not currently an available streaming app on this Android TV. For more information about channels supported, you would want to contact Google customer support. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not happy with television
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv didn’t or information didn’t advise Spectrum could not be used on this television. I have Spectrum and it is no use to me.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. The Spectrum TV app is not currently an available streaming app on this Android TV. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support