Customer Ratings & Reviews
- Model:
- 40S330
- |
- SKU:
- 6408874
Customer reviews
Rating 4.5 out of 5 stars with 2119 reviews
(2,119 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 40" Class 3-Series Full HD Smart Android TV for its excellent picture quality, affordable price, and easy setup. Many users are impressed with the TV's Android TV platform, while others find the remote control to be lacking and the app selection limited.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
doesnt work with my remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wont turn off using my att-tv remote.i called tcl they said because its a android tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. Our TVs are compatible with most Universal and cable remotes. Many Universal and cable box remotes can be programmed to control select features on the TV. You can visit https://support.tcl.com/us-remote-codes for more information. If you do not see your specific remote, you would need to contact the remote's manufacturer to obtain the remote code from them. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
DONT DO IT!!!!!!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV started glitching after less than 4 months of use. Thank God I purchased a protection plan because when I took it in for repair they determined the cost of repairing my practically new TV was more than the cost of the TV itself however getting my store credit to purchase a new TV has proven to be a cumbersome task.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Susie,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Green line on screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a Christmas present. Set it up Christmas morning only to turn it on a see a bright green line running right down the middle of the screen. Waiting for the return lines to go down so I can get a refund . Wish Best Buy would let you schedule returns instead of waiting in line.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed with the product and support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor...Under my Account, it was reflecting in 1 year the product can be returnable. The Best Buy team is calling that as a glitch when called in to report the product turned out to be faulty with less than 2 month. Disappointed with the response and support that I received. Thank you
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Eh
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started intermittently messing up after a couple of weeks.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi WilliamC,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Computer gaming monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer runs way to hot than it should for the money you spend.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. It is unclear what product you are reviewing as this is a TV not a computer or a monitor. If you need further assistance with the TV, please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Painfully slow operation system
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremelyyyyyy slow, we don’t even use it anymore.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Moee,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Smart tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like most apps was not working would not purchase again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Poohlou,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Terrible Delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The package had extensive damage and the screen was cracked.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jason,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Google play app has never worked!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I probably spent four hours on the phone with TCL who determined the search problem I was having was due to the Google Play app not working. They told me to ask Google for help!!! google won’t help me. So I have a defective television from day one. Will never buy this brand again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this again for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor Android tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is the worst smart television I have ever seen. Could not download any of the popular steaming apps or television provider apps. It would not stay connected to the internet. For this to be advertised as a Roku tv, it is not. False advertising. I returned this item immediately.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi bossy,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV has access to thousands of streaming channels, and over 500,000 movies and tv episodes to fulfill almost any streaming need. We're truly sorry to hear that you were experiencing some trouble staying connected to the Internet. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not compatible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was informed that I could screen share my Mac to the TV reason why I did not purchase another Samsung TV (which easily paired to my apple products). I am now being told that I need to purchase a roku or appleTV device to screen share. Very disappointed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KayDot,
Thank you for taking the time to provide your feedback. Our Android TVs come with Chromecast built-in. Casting to your TV is a simple way to enjoy photos, videos, music, and other content on the big screen. You can watch entertainment from a laptop, tablet, or mobile device. Hope this helps!
Thank you,
TCL Customer Support
Rated 2 out of 5 stars
problem with the screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.after one month I notice some problem in the screen
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi mairo,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Rest assured, we are here to help! We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not what I wanted.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV specifically to use with the Xfinity stream app but Android does not work with Xfinity. Wish I would have looked a bit closer because I actually thought I was ordering a ROKU unit. I have had great luck with ROKU.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Scotvan,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV broke after not even 2 years. It started powering off by itself after a couple minutes and then just stopped turning on all together. Complete waste of money.
No, I would not recommend this to a friendRated 1 out of 5 stars
TCL Should have stuck with Roku
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is just a Google box trying to sell you Google items, does not support apps like spectrum and other cable apps that compete with google, multiple screens asking if google could track you and what you watch, this is being returned.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi jpm1,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV has access to thousands of streaming channels, and over 500,000 movies and TV episodes to fulfill almost any streaming need. Typically, it is up to the individual streaming channels to design an app for the TV version of the Play Store. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv didn’t have Xfinity app
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The manager of the store told me that this tv had a Xfinity app and it didn’t. I had to return the prior purchased tv for the same reason and the manager said it did have what I needed. When I got it home I had to return it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kim,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. The Xfinity app is not currently an available streaming app on this Android TV. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Wifi busted :(
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wifi already stopped working on it. It stopped connecting properly and won't stream consistently. This does not happen with the other dozen items in the house that run on the same wifi, including my TCL Roku TV. Avoid.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Alex,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Rated 1 out of 5 stars
Terrible Do Not Buy.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get this: This is an Android TV. Android is the operating system made by Google, just like YouTube and YouTube TV. Isn't it INSANE that you cannot download YouTube TV onto this device??? Returning it tomorrow. NUTS!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. The YouTube and YouTube TV streaming apps are indeed available streaming apps on this Android TV. We would love the opportunity to look into this for you to see if we can assist you in downloading available apps. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
I killed it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never actually got to use this TV. It's poorly balanced with all the electronics and VESA mount at the bottom and while trying to mount it, I dropped it eight feet onto a tile floor. Kiss that $200 goodbye.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi WriterFL,
We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://support.tcl.com/us/tclus-tv-warranty-information to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. Hope this helps!
Thank you,
Sara
TCL Customer Support