Customer Ratings & Reviews
- Model:
- 40S334
- |
- SKU:
- 6454820
Customer reviews
Rating 4.4 out of 5 stars with 688 reviews
(688 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the 40" Class 3-Series Full HD Smart Android TV's picture quality, price, and easy setup. They appreciate the vibrant and clear picture, find it to be a great value for the price, and mention how simple it is to get the TV up and running. While some customers have concerns about the remote control, durability, slow startup, and sound quality, the overall sentiment is positive.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
TCL 40
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers are poor crackling high pitch sound and I can’t figure out if I can adjust the audio as the manual doesn’t give instructions to do so.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TC03,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Open box 42' tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought the price good for an open box tv, but didn't come with a remote. And wasn't picture quality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Hardy75,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. For Open-Box items, you would need to contact your retailer for assistance regarding missing accessories. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Very frustrating operation.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is so slow to turn on. Apps are also very slow to start-up. Apps also keep turning off and need to be restarted multiple times times which is so very frustrating. Picture quality is average at best, and sound is unimpressive. I would never recommend a TCL television or purchase one again no matter how good the price.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DavidK,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Ms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality was not as expected based on the information received from customer service
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Internet connectivity
Rated 1 out of 5 stars
Nbvv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Internet goes off on the tv frequently…. Have no idea why
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst TV I’ve owned.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst tv I have ever owned. Thanks Best Buy for selling such a bad product. It shuts off on its own and changes to smart tv on its own. It’s just horrible.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No picture , just sound .
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had TV for 3 days before it stopped working . I get sound with no picture . Called , and did all the troubleshooting , nothing worked . Waiting for home service technician . I Googled the problem , and is common .
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that you are already in the process of getting help. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Google TVs censor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google tvs censor. Wouldn’t let me download what I wanted.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jamie,
Thank you for taking the time to provide your feedback. This TV has access to 5,000+ apps with over 500,000 TV shows and movies available through the App Store. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i waited all day for the services to install my tv. no one come i called bestbuy they said thatwasno coming to go to store and talk to service this is no way to treat a member they say one thing and do not come now the tv just set there please make appointment for me thank you.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. For concerns regarding an installation service, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
BobbyDebbie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv and then returned it for the Roku model
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BobbyDebbie,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Recommend not to purchase a TCL TV, we returned it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fuzzy picture and audio out of sync with video.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Beware of low-end TCL tv's.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV had the most washed-out picture for an HDTV I have ever seen. I took it back and bought a Samsung. Should have bought the Samsung in the first place. I recommend staying away from the low-end TCL TV. I'm not sure of their better TV's but I won't buy another TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Definitely pass on this one
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The user interface is not great and it is VERY slow to respond. Also tends to freeze, and the apps don't update well - which means sometimes you just can't use them for a week or two. Would NOT get it again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AshleyM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL TV is unusable (display not working).
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this product and purchased 43 inch version (43S434) instead. And the screen of 43S434 goes black/blank after 8 months. This is the first time I know TV can become unusable only after 8 months.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Joseph TCL Customer Support
Rated 1 out of 5 stars
Horrible tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this tv for 6 hours and the picture went out. What a pile of crap. Do not. Buy !!!! I have never had a tv break this fast. TCL is a horrible company and make horrible tvs. Get a real brand not tcl.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Broken television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husbands Christmas present showed up with a huge hole in the side of the box. When it was opened, it had a large crack on the screen. The television was not functional. Highly disappointed!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Kept disconnection from WIFI
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV kept disconnecting from the wifi. I tried to delete and redownload the apps but I still couldn't watch it without interruption.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Reviewer,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV staying connected to the Internet. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL Smart TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv I've ever bought. Gets stuck all the time and wont load also won't turn on or off sometimes. Not even 2 months since I purchased it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst Buy not Best Buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV voice does not sync with pics. Also the remote does not always work and you have to totally uplug the unit then plug back up for the remote to work.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nerro,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Item not as described
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not receive the original remote with the tv. When complaining to the manager of the store, she was unpolite and unhelpful.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. For Open-Box items, you would need to contact your retailer for assistance regarding missing accessories. Replacement remotes can be purchased at https://encompass.com/brands/TCL/TCL. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support