Customer Ratings & Reviews
- Model:
- 40S325
- |
- SKU:
- 6302321
Customer reviews
Rating 4.5 out of 5 stars with 3219 reviews
(3,219 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the 40" Class 3-Series LED Full HD Smart Roku TV, particularly praising its picture quality, ease of setup, and affordable price. Many customers also appreciate the integration of Roku, making it easy to access streaming services. However, some customers have experienced issues with the remote control, durability, Wi-Fi connectivity, and slow performance.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Good tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought for son in college he had no complaints worked well.
I would recommend this to a friendRated 4 out of 5 stars
Good bargain and lasting.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasting bulbs and easy to install. Good packaging.
I would recommend this to a friendRated 2 out of 5 stars
DO NOT BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is December 2022 and we have had to replace this tv as it keeps resetting itself. Ever so often it like it just turns itself off and we have to rescan our channels and set it up from the very beginning. This is very annoying. Not sure if it is still under warranty or not, but just don't want the hassle. We have another tcl tv that is larger that we have had for several years with no issue, But this is absolutely ridiculous! The other tv has never done this. Will not be buying another tcl ever again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .JO Onegma,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Very Good!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked very good and no issues. I strongly recommend
I would recommend this to a friendRated 4 out of 5 stars
Good value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase was easy set up was easy. Just what we wanted
I would recommend this to a friendRated 5 out of 5 stars
Excellent and would recommend.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recommended by employee and informative good info.
I would recommend this to a friendRated 4 out of 5 stars
Great gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good solid TV. Great for a spare room or bedroom. Son loves it.
I would recommend this to a friendRated 4 out of 5 stars
Good for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is an excellent device for the kids room!!
I would recommend this to a friendRated 2 out of 5 stars
Overheats constantly, wouldn't recommend.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally days after one one year warranty expired, this TV started giving us overheating warnings. We have it hung on a wall with about 3 inches of clearance for air flow. We tried everything in the online forums to fix it; TCL tech support finally just said it's out of warranty and their only solution is to take it off the wall and put it where it has at least 6+ inches of space for better airflow. I guess our only option is to go look for another brand that isn't so prone to overheating when hung on the wall.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TaylerW,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Nice TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little too early to tell completely but so far so good.
I would recommend this to a friendRated 3 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv screen turns all blue, no picture I can still hear what's going on. I have to hit the home button 5 times then unplug the cord from the wall for 60 seconds then turn tv back on to reboot. It does this like very 4 hours...i had to buy another tv!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bettyboop,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Connects to wifi fast. Gets the job done
I would recommend this to a friendRated 4 out of 5 stars
good price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv has good resolution but the sound is not so much
I would recommend this to a friendRated 3 out of 5 stars
TCL Roku TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes the sound cuts out. It happens with multiple shows and different streaming services so it seems to be the TV. I usually have subtitles on so it's not a huge deal but I would prefer to have the sound work all the time.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PennyH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Use tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ur customers service is amazing but the tv won’t let me set it up it still has the people that had it before stuff still on it so my son just use it now for his Xbox only. I can’t recommend someone to get a use tv from bestbuy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble setting up your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
decent picture for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my son set it up and did not seem to have any difficulty
I would recommend this to a friendRated 4 out of 5 stars
Perfect for any living room
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a great deal on this tv. Perfect for any room!
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Freezes really bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture and sound were great, the downfall of this tv however was the freezing. It would completely freeze and the only way to fix it would be to unplug it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Sara,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
TCL Social Support
Rated 4 out of 5 stars
Great tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Use this to in bedroom great to to use in this room
I would recommend this to a friend- Cons mentioned:Remote control
Rated 1 out of 5 stars
Not a good choice for a TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like this TV - Roku built in sounded great, however the Roku performance on this TV is terrible. You push a button on the remote and up to 30 seconds can pass before you get the result. The remote needs to be pointed at a specific angle, so if you're watching TV in bed, you need to point the remote over your head to the TV itself. After a week, I gave up and returned it for a regular Smart TV from Sansung
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Georgeo1961,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support