Customer Ratings & Reviews
- Model:
- 40S325
- |
- SKU:
- 6302321
Customer reviews
Rating 4.5 out of 5 stars with 3219 reviews
(3,219 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the 40" Class 3-Series LED Full HD Smart Roku TV, particularly praising its picture quality, ease of setup, and affordable price. Many customers also appreciate the integration of Roku, making it easy to access streaming services. However, some customers have experienced issues with the remote control, durability, Wi-Fi connectivity, and slow performance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Wifi
Rated 2 out of 5 stars
Problems !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have problems with the internet connection, it lags and runs out of volume, I have to cut the power to listen again .... slow to load ... we are thinking of returning!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Muneca17,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Two weeks and I think this TV is already bricked
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought TV for mom for her birthday. Worked fine out of the box and even commented on how bright and sharp the picture was. 1 day after the return/exchange window the TV will turn on, has backlight, has but no menu just a blank screen. Tried factory resetting, Remote Button combination reset, Power cycling. Not sure if the TV was trying to update but can't seem to get any real details from my 75 year old mom. So we'll try TCL customer support but more than likely this will just end up in a landfill.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Alfie,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 2 out of 5 stars
Get a Samsung
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have Samsung smart TVs, and Roku, but the Roku TV is not worth it alone, Remote is different and not voice. Also it is very slow and hard to remote control.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. In addition to the remote that comes with the TV, you can download the free Roku mobile app on your Smartphone or tablet to use as a remote. Through the Roku mobile app, you gain access to power toggle, volume toggle, private listening, voice search, and more. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
The color is off
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color seems off. I went to try and change it because the colors seem too bright. Almost like they are a few shades darker than neon. But there is no way to change the picture! There are not any options for tint or color like there are in many other TVs. There is only brightness. I tried changing the brightness but that didn't fix the color issues. You get used to it after a while, but it really throws me off when I go from this TV to any other one. Or when I go form any other TV to this one.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi m0m0f8,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Wifi
Rated 1 out of 5 stars
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total garbage. YouTube tv constantly buffers and reboots. Netflix buffers all the time. Response to volume changes with remote takes forever. Router is 15 feet away. Doesn’t matter if it’s on 2.4ghz or 5ghz WiFi. Changed all my router setting to see if it would help. Fixed channels. Every other WiFi tv in the house works fine and are further away, but of course they are Samsung and not leftovers from a Chinese factory.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AP10,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Mark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about one month One night picture a little shaky and sound garbled Next day great picture No audio. Returned bought Samsung
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mark,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Poor remote, laggy Netflix app
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TCL TV has a great price point and the best interface in the business with Roku. Unfortunately the remote control itself feels cheap and clicky, and a direct line of sight with the lower front portion of the TV is needed to register button presses. The Netflix app is very buggy and after a short period of time becomes essentially unusable. I tried rebooting the TV but the lag just comes back. I ended up by passing the TVs u.i. and just getting another Roku.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ritalin,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be having some trouble with the Netflix streaming channel on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away. In addition to the remote that comes with the TV, you can download the free Roku mobile app on your Smartphone or tablet to use as a remote. Through the Roku mobile app, you gain access to power toggle, volume toggle, private listening, voice search, and more.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Did not like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this TV and exchanged for a different brand. Did not care for the sound quality at all. Not the best picture quality either.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PhylA,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Wifi
Rated 2 out of 5 stars
Wont buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Months later tv os starts to fall behind. Tv been getting frozen alot
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi rexo,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Horrible TV and poor remote control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TCL TV kept turning off and then needed to be reset each time. I returned to Best Buy in less than a week. Disappointed with the TV but had excellent service from Best Buy. Also the remote control and features on the TV are horrible, spend a little more money and go with the Samsung, it is worth it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Almost perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tv but had to return because I couldn’t adjust the picture settings.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi OneandOnly,
Thank you for taking the time to provide your feedback. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good price Ok picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the Roku TV but the image wasn’t clear enough to justify the price.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Angie,
Thank you for taking the time to provide your feedback. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Mistake
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I PICKED UP order and was given the wrong TV, ordered a different serial# Finally got through phone, assistant saw mistake, and NO one has called me back!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi hoopsfan,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with store pick up. For better assistance, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. If you get a replacement and need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TV OK but no remote (missing) control as shown.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV box did not come with a remote control (missing) as pictured on box. It did have the ROKU controller but not the TV remote. Advise how to get the remote...
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi CalC,
Thank you for taking the time to provide your feedback. This TV comes with two feet with screws to secure them, a power cord, a TCL Roku remote with batteries, and a quick start guide. The other remote pictured on the box is simply an image showing the free Roku mobile app that you can download on a smartphone or tablet to use as a remote. Through the Roku mobile app, you gain access to power toggle, volume toggle, private listening, voice search, and more. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was dropped on front door in rain without ringing bell or knocking or advise call it was coming D
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Ellie,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. For concerns regarding delivery, you would want to contact your retailer or delivery service as they would be best equipped to further assist you. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Ehhhh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I mean I want to bring it back because I already have the same exact tv in my living room ... I’m jut impressed how can we go about in setting up refund or a swap
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jimmie,
Thank you for taking the time to provide your feedback. Without more information, it is difficult to understand what trouble you may be having. In order for us to better assist, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Ok TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First issue is the remote. Not really a good experience. The second issue is the fact that it has no way to just go to HDMI 1. you have to click the controller to accept HDMI.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Panz,
In addition to the remote that comes with the TV, you can download the free Roku app on your smartphone or tablet to use with your TCL Roku TV. By using the app you can use voice search, voice control, and experience private listening. Also, you can program the TV to power on directly to HDMI 1. To do this you would want to go to Home>Settings>System>Power>Power on>HDMI 1. Hope this helps!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Wifi
Rated 1 out of 5 stars
Don't buy this TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sont buy this TV. Worst tv i have ever purchased. Slow. Freezes often and have to power unit off and back on. Have to reboot my internet everytime i try Netflix, dont have to on other tvs in my house. Terrible TV
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MikeD,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
TCLoss of Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound but makes a chipping noise when playing devices connected via HDMI. Poor picture quality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Paul,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We get a crackling sound when changing channels. I wrote that review and kept getting the error to enter my review. So I woulday your app sucks
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Adcrdc,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support