Customer Ratings & Reviews
- Model:
- 40S325
- |
- SKU:
- 6302321
Customer reviews
Rating 4.5 out of 5 stars with 3219 reviews
(3,219 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the 40" Class 3-Series LED Full HD Smart Roku TV, particularly praising its picture quality, ease of setup, and affordable price. Many customers also appreciate the integration of Roku, making it easy to access streaming services. However, some customers have experienced issues with the remote control, durability, Wi-Fi connectivity, and slow performance.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Returning it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was drawn to this for the 120hz panel and full HD specs, but in all honesty, it looks terrible. Stutters on action scenes off full HD DirecTV, has a terrible viewing angle and feels really cheap. A simple tap on the panel turns the entire screen white for a second. Salesperson in the store compared it to Vizio or Insignia, but it's FAR below either of those. It's got decent sound and Roku, and that's where it ends. Does not have an ethernet port, either, but I knew that going in.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Wayne,
This is definitely not normal as this TV typically produces a good 1080p picture. Without more information, it is difficult to decipher why you are seeing poor picture quality. We would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good TV for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was a great buy for price but I find that it is a bit laggy between the remote and tv. I can deal with it for the price of the tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume button on the remote works sometimes. But when it starts working it's a delay when people be talking
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jimmie,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your remote. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Wifi
Rated 2 out of 5 stars
Not satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi does not work on this television had to purchase a Roku stick TCL website not helpful at all
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Hail,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV connecting to the Internet. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Wifi
Rated 1 out of 5 stars
Consider alternatives - with better connectivity
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The network stack on this device is not stable and as it ONLY connects via WiFi it is fundamentally flawed. I spent over a hour with tech support diagnosing network issues and we were unable to fix it. I recommend that you consider other TVs and when doing so make sure that they have WiFi and Ethernet connection capability.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Gruntled,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're sorry to hear that we were unable to resolve your issues. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
It was an okay buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv works okay but use to freeze very often now it doesn’t freeze as much. It was an okay buy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LenB21,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV freezing. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was decent and I could not figure out how to change the settings for the ps4 resolution
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Solid,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you need assistance with settings, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good TV for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV picture is OK considering the price. Bought 1 for my room and for the restroom.
I would recommend this to a friendRated 3 out of 5 stars
Picture quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have another TCL Roku TV that's great, but the picture quality on this one isn't too good especially during action shots
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv! Only down side is that the volume up button does not work and this is straight outta the box.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Tanya,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your remote. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Price was good and Roku works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is ok. Price was very good. Roku works. Response time is slower than expected. Good for bedroom or office.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Nick,
Thank you for taking the time to provide your feedback. We're thrilled to hear that you are enjoying your TV. For better response time, you may want to utilize the "game mode" setting in the options menu. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Quality is not great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned, would randomly lose connection to wifi, my other smart TVs do not have this issue. When it would connect to wifi the streaming apps would buffer a lot or crash part way through an episode. Some quick googling shows this is a common problem with these TVs. I plugged a fire stick into the HDMI and that worked great, but I bought a TV with built in apps so I wouldn't have to use a fire stick. Seems like quality control is poor on these.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rustastic,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Crashes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV would get 5 stars if the apps wouldn’t randomly crash and go back to the Home Screen and sometimes the whole TV crashes and restarts. I bought this TV because my old Roku TV started to do the same thing but a lot worse and I figured it was because it was so old and not fast enough for all of the updates on the streaming apps.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Daniel,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
ROKU control no good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was good, well it is good but the remote already stop working, it seems to be a common thing with Roku.. can use my phone app to work because the tv wont conect to the wifi so not relly happy about that at all.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your remote. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not bad for entry level
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it for 6 weeks and some of the sound functions don't work any more. But overall its nice.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Stay away from this brand!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money and buy something else! I bought this in 2020 and only used it on weekends, the tv is now junk, it restarts every 10 mins or less, the warranty won't do anything even though it is clearly a bug in the tv and should be THEIR problem to fix. this is now a glorified picture frame on my wall. I will never buy their product again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nick,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Issues with Roku private listening feature
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is ok for the price. I use the private listening feature on Roku a lot, and on this TV that feature is apparently unusable -- audio is choppy and cuts out. When I contacted TCL tech support, they basically refused to help me. I wouldn't recommend a company that won't support their products, and that's the main reason for my low rating.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello-
Sorry to hear about the audio problems you have encountered with your TV. That can be extremely frustrating for sure. Choppy audio when using private listening is usually caused by a weak wireless signal or restricted bandwidth and rarely has anything to do with the TV itself. Please give our customer support another try to assist you in troubleshooting though you may also want to reach out to your internet provider to see if they can provide any assistance.
-TCL US Support
Rated 3 out of 5 stars
Bang for the buck
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets the job done. Not the best screen panel but bang for the buck.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Rohan,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worthless; won't last
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible quality. I've had the tv for a year and half and the IR receiver doesn't work making the TV absolutely useless. All I can do is turn the TV on and change the input. Can't change the volume. Can't change the channel. Can't launch a streaming service. Nothing else. Even when the tv worked it was slow to respond and frequently buggy. I expect TVs to last longer than 18 months. Will never buy a TCL product again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nathanial,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good for beginners
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great tv, image looks good, great features, but I can’t chrome cast with my Iphone.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mary,
Thank you for taking the time to provide your feedback. Screen mirroring with a Roku device is not supported with iOS® or Apple devices. However, you can download the free Roku mobile app on your smartphone to use as a remote, cast personal photos and videos to the TV, experience private listening, etc. You can also cast select channels (Such as YouTube) from your Apple device. You can visit https://support.roku.com/article/208754928-how-to-use-screen-mirroring-with-your-android-or-windows-device for more information. Hope this helps!
Thank you,
Sara
TCL Customer Support