Customer Ratings & Reviews
- Model:
- 40S325
- |
- SKU:
- 6302321
Customer reviews
Rating 4.5 out of 5 stars with 3219 reviews
(3,219 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the 40" Class 3-Series LED Full HD Smart Roku TV, particularly praising its picture quality, ease of setup, and affordable price. Many customers also appreciate the integration of Roku, making it easy to access streaming services. However, some customers have experienced issues with the remote control, durability, Wi-Fi connectivity, and slow performance.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
its a good tv just missing what I needed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall its good tv i just wanted to connect to my phone but it dosent have features.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Dino,
Thank you for taking the time to provide your feedback. Our Roku TVs support screen mirroring with compatible Android and Windows devices. Here is a great article with more details on how: https://support.roku.com/article/208754928-how-to-use-screen-mirroring-with-your-android-or-windows-device. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worthless; won't last
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible quality. I've had the tv for a year and half and the IR receiver doesn't work making the TV absolutely useless. All I can do is turn the TV on and change the input. Can't change the volume. Can't change the channel. Can't launch a streaming service. Nothing else. Even when the tv worked it was slow to respond and frequently buggy. I expect TVs to last longer than 18 months. Will never buy a TCL product again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nathanial,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Crazy tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not just use a fire stick had to use two remotes ! Hard to turn off , it flowed in the dark after turning off !!! I had to unplug from the wall !! It’s now a return just waiting for another tv to be installed !
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good service didnt have to wait long for them to arrive with package
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Tampania,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst TV ever purchased
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV i ever bought. Had to return after one week because the would not respond and randomly turn-off or go back to home while playing movies. When I received the new one, had the same exact problem. 6months in with this TV and it keeps randomly turning off, and having MANY problems with playing anything on any app. Worst tv ever. Dont purchase.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Alex,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
buyer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.meets the need,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TV was very entry level
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for the money but very entry level, there series 5 and above much better
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DMC007,
Thank you for taking the time to provide your feedback. All of our Roku based smart TVs offer many features, including thousands of streaming channels (apps) and over 500,000 movies and TV episodes. Some content is free while other content is subscription-based or pay-per-view. You can go to www.Roku.com/whats-on to see what streaming channels and apps are offered through the Roku Channel Store. To search for a specific channel you would simply want to enter that information into the search section. We also offer various other models that have a 4K resolution among other features. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color is more red then any TV I have ever purchased. There's a smell that makes me nauseous when I am in the room with this TV I have not used it yet only set it up. I have been meaning to call to see if this is normal to have a smell coming from this TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Wifi
Rated 1 out of 5 stars
TV stopped working after 2 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv in April 2020 and in June the tv would randomly turn off and then on. Now the tv turns on by itself and doesnt let me do anything! Do not waste your money on a tcl tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Soli,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Picture failed less than a month after purchase.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price was good TV set seemed nice but 1 day past the return period the tv started giving sound but no picture. I should've done better research as this seems to be a common problem with these tv sets. This set would be a great value if the quality and longevity was better.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Wifi
Rated 1 out of 5 stars
It only works with Internet downfall
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV but the downfall is if you do not have Internet or it goes out you will not be able to see local channels at all if I knew this I would have not purchased this TV at all
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jose1234,
Thank you for taking the time to provide your feedback. Without connecting to the Internet, you should still be able to use devices connected via inputs, like an antenna. The over-the-air guide will not populate because that requires Internet, but you should still be able to watch content. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Ok tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rather annoying to set up with no instruction book
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GrumpyGud,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience setting up your TV. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok Tv, Just couldn’t watch apps(hulu, netflix etc.)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the streaming content on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Slow response
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow response, compared to my last model. Probably should’ve went with sharp
I would recommend this to a friendRated 1 out of 5 stars
stopped connecting to wifi suddenly after 2 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All internet and wifi features on my modem are connected and tested and working. Suddenly this morning, the tv said it doesn't have a connection to wifi. I got Error 016. I went to help sites and saw many others who had the same problem. I tried their solutions and the TCL suggestions but they did not work for me either. (restarting modem and TV simultaneously; checked all connections and passwords; etc. I bought this tv just 2 months ago. it was a big investment for me. But, like many other owners found, it could not be fixed. return window ended one month ago. Higly disappointed as all my tvs over the years lasted decades.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ramblingalbun,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Wifi
Rated 1 out of 5 stars
The Crashing TV
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this TV for a little over a year and it’s crashed. We have the best WiFi, so it’s not that. But the TV freezes and crashes constantly. Avoid.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CodyB,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
price is good but not quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i figured that i would try this tv because it was a good price and i have been hearing about this brand . i had it for a week and the picture was poor for a 1080 and i could not get the sound to sync with the picture and it was driving me crazy so i returned it and bought a samsung and am very happy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tomtech,
Thank you for taking the time to provide your feedback. Image quality is often influenced by signal strength of what you are watching. When streaming, you would want to check your WiFi signal strength. For this TV, you would want to make sure than you that you have a minimum of 5.0 Megabits per second when streaming 1080p content. When viewing over the air antenna content, you may need to adjust your antenna placement to get better reception. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good but!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is good but it freezes waaaay too many times.****
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ad2015,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV freezing. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV at Best Buy on 04/24/2021. Complete disappointment. Got everything set up from the wall mount to taking the tv out of the box and installing on the wall. I plug it in, it starts up fine and then goes to the set up screen and nothing. Remote or TV stays on the set up screen and because of the non response of either the tv or remote it goes into shutdown mode. Will be returning this first thing in the morning and exchanging it for either a Vizio or Samsung.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rico,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Mediocre picture quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mediocre picture quality .Picture quality is not upto the mark.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Srin,
Thank you for taking the time to provide your feedback. Image quality is often influenced by signal strength of what you are watching. When streaming, you would want to check your WiFi signal strength. For this TV, you would want to make sure that you have a minimum of 5.0 Megabits per second. When viewing over the air antenna content, you may need to adjust your antenna placement to get better reception. If you need further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support