Customer Ratings & Reviews
- Model:
- 40S325
- |
- SKU:
- 6302321
Customer reviews
Rating 4.5 out of 5 stars with 3219 reviews
(3,219 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the 40" Class 3-Series LED Full HD Smart Roku TV, particularly praising its picture quality, ease of setup, and affordable price. Many customers also appreciate the integration of Roku, making it easy to access streaming services. However, some customers have experienced issues with the remote control, durability, Wi-Fi connectivity, and slow performance.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
TCL 40"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TCL Class 3 Series TV is subpar to many other TVs withing this price range. I simply could not get a clear picture after attempting many adjustments. As a result, I returned this TV & purchased one that costs twice as much.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ALJ64,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not impressed at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought I was getting a steal on this TV at the sale price. The picture is fine if you are sitting DIRECTLY in front of it, the slightest angle and you start losing definition immediately, at 90 degrees the picture is very poor as it loses all color. Can't wait for it to break so I can buy a good TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mark,
This definitely does not sound normal as this TV typically produces a good 1080p picture. Without more information, it is difficult to decipher why you are getting a washed out picture. We would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product never opened. I asked for help with a return -- but I had missed the return window by one day. I wanted to buy a larger TV, as this was too small. I tried on line--not possible. I tried on the phone, was put on hold multiple times for more than 50 minutes. Finally I was put on hold indefinitely and was finally cut off. I will never buy from this company ever again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with your purchase. For better assistance with your order, you may want to try contacting Best Buy Customer Support again. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Bought a tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son’s college dorm, so far a decent TV
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Tam,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
The remote is bad.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes you have to push the buttons hard to make it work sometimes it is advances two spaces at each tap the button this happens at regular TV for the volume or the arrow keys or on the smart TV for the arrow keys I have other Roku TVs this is not the way they work
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Danb,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your remote communicating with the TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Crashes 10 Times a Day at least
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV. This thing stutters and trips over itself trying to do absolutely anything. Want to load Netflix? Crash. Watching a show already and everything is perfectly fine? Crash. At least I can get a show playing now, the app wouldn’t even open for the past month after trying every trouble shooting tactic there is. I feel like the built in Roku makes everything run terribly.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CosmicZep,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
eh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sounds is sketchy...sounds like it's glitching
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi kelli,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the audio on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL TVs are okay.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was easy to set up. Quality is fine. Roku is limited.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. Our Roku TVs offers many features, including thousands of streaming channels (apps) and over 500,000 movies and TV episodes. Some content is free while other content is subscription based or pay-per-view. You can go to www.Roku.com/whats-on to see what streaming channels and apps are offered through the Roku Channel Store. To search for a specific channel you would simply want to enter that information into the search section. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
It's okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It serves it's purpose but screen is too small for the price.
No, I would not recommend this to a friendRated 2 out of 5 stars
Audio is awful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband purchased this tv and immediately we knew the audio was subpar. You will need an entire sound system to make it sound okay. The sound is that bad. Returned and bought a Visio. So glad we did.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Joyfulsoul,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. The majority of our customers report a good experience with the built-in speakers on this TV. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
JAD
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TCL tv was very difficult to install, had to call the company. Worked well for nine months then quit working. not very happy with TCL products. Inspired me to purchase extended warranty for future products.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
returned it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work the way I needed it to. Hard to set up.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Debbie,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not worth the money.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has given us nothing but problems. We have had it two months and it forgets our account information on a regular basis and has has many issues with the sound. It either goes out totally or it makes it so you can't understand the people talking. What makes it better is TCL is trying to make me send it back and wait weeks for it to get repaired.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mcangel96,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of trying to help you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
No easy way to enter the web
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was returned. Didn't work the way we wanted. Bummer
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi peewee,
This TV does not currently feature a web browser. However, there are thousands of streaming channels and over 500,000 different movies and TV episodes available through the Roku streaming system. Additionally, you can screen mirror compatible Android and Windows phones to the TV. This way you can search on your phone, but view on the TV. Given the opportunity, we could have help walk you through and explore the different features of the TV. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Buggy software
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The software got buggy pretty quickly. It struggles to play netflix now. I have update it and it is still buggy. Everything about this TV is fine but its buggy software.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Juliana,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Quality not the same
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV great apps but my audio cracks and lip-synch is not matching the picture. I have other TCL TVs that functioned 100% and I would rate at five star. But this TV is not the same as the ones I bought previously.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jrnutz,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
no title
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The doesn't turn half of tve time and the remote stop working so you have to unplug the tv for a minute then it works
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chris,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Wifi
Rated 1 out of 5 stars
Broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This turned up broken. Clearly been dropped. We were able to replace with a better TV in store for a little money. So ultimately we were happy with the end result
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tray,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. It's good to see that you were able to work with your retailer to get this resolved. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
NOT RELIABLE!!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.14 Months old and it won't work. Search this model online, it's a known issue but TCL refuses to cover it. The TV powers on, immediately turns off and continuously power cycles rendering the tv useless. Tried power cycling, manually resetting and calling their tech report. Was told, I'm sorry it's a known problem but you didn't purchase the extended warranty so there's nothing more we can do for you.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Randy, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible. Thank you, Sara TCL Customer Support
Rated 2 out of 5 stars
A dud
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've purchased several TCL TVs and loved them. This one however is a dud. It's sluggish (and no it's not my WiFi which is always "Excellent"). It restarts itself for no reason.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi kermormello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support