Customer Ratings & Reviews
- Model:
- 40S325
- |
- SKU:
- 6302321
Customer reviews
Rating 4.5 out of 5 stars with 3219 reviews
(3,219 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the 40" Class 3-Series LED Full HD Smart Roku TV, particularly praising its picture quality, ease of setup, and affordable price. Many customers also appreciate the integration of Roku, making it easy to access streaming services. However, some customers have experienced issues with the remote control, durability, Wi-Fi connectivity, and slow performance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Wifi
Rated 1 out of 5 stars
TV lasted less than three months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV will not connect to the internet bay hand or by wireless. A piece of junk. Lasted less than 30 days!!! And is no longer returnable. Do NOT BUY!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi sharin,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV connecting to the Internet. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Tv not great purchase on 7/10/22
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After time to return tv will cut off go back to apps,u watching tv will cut off and go to app then u go back to what u watching weird
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Babyjean100,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Can’t use if you’re Apple! , Androids only!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 40” apple , liked it so much I took reciept back, gave exact skew number and the salesman just got me a different tv brand, 40”, but android. Couldn’t even change time from my apple. Took it back in box 4 weeks later WITH 5 year warranty and they wouldn’t exchange because it was past 2 weeks. Fast forward 1year, now they can exchange now they realized I had purchased 5 year protection. Customer service gone way down hill!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sunny,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. This TV should indeed support AirPlay and HomeKit. You can visit https://support.roku.com/article/360057488733 for more information. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Absolutely ridiculous .
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tv came broken. The batteries for the remote doesn’t work. I bought new batteries and the tv still isn’t working.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible, does not work 5 months later
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote continually loses connection with the tv. TCL has"warrantied" the tv 4 times now. Each time is a ridiculous hour long phone call, new case number, and then a crazy long shipping process to ship the tv back to them, then another hour on the phone trying to track down my missing tv. It's been 5 months and I still do not have a functioning tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Brian,
We are truly sorry to hear about your experience as this is definitely not normal for one of our TVs. It is also unusual as the remote that comes with this TV is an IR remote and does not require any sort of pairing. Rest assured, we are here to help. We would love the opportunity to look into this for you and review your case to see how we can better assist. . In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Bought this in May- already doesn’t work.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was working good until it didn’t. Bought in May and then stopped working in July. Expected a tv to last at least a year. Maybe be careful when you purchase this.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Melanie,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Disappointed
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have same hookups eze comparable TV was disappointed in that and you can't this turn it on where you left off you have to choose an option
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. You can actually program the TV to power on to a specific input or the last input used. To do this, you would go to Home>Settings>System>Power>Power on>Select the option that works best for you. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not great for gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen tearing happened a lot when Playing games even on the lowest quality setting and on gaming mode for the tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Alan,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Decent tv for bedroom
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv for my room and it gets the job done. The sound isn’t the best but the colors and screen and great.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Save your money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS TV! I thought this TV was the best bang for my buck, but it is cheap for a reason. It rarely works, randomly shuts off, kicks me out of netflix/hulu have not downloaded anything else because I cant even get the initial platforms to work. Had it for less than a year, it has never left my dresser, and still doesnt work.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Taylor,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL TV
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was adequate and was very flimsy and fell over and crashed on its own from the tv stand. It was in the middle of the stand, Nobody bumped or touched the tv at all, it just fell over when we were watching a movie and cracked all the way down. THe tv had sound, just no longer had a picture. If I would have known there was an issue with those feet, I would have probably had the tv mounted to the wall so that it wouldn't have fallen over.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MommaMN,
We’re sorry to hear that you're having issues with your TV. The feet are carefully designed and engineered to provide support and stability to the TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://www.tclusa.com/support/warranty to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Only lasted a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are seeking a long-term tv, pass on this one. It only lasted a year. No picture but has sound. Purchased this brand against my better judgement.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Stegaro,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Tcl tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hello It's funny I got this email today. Last night while watching TV the screen went black. A few minutes later its turn off. Can it be returned?
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Trish,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Slow and laggy TV.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV. I don’t know if it is the TV or the Roku integration but it lags a lot. It is very slow and it takes a while to access menus or options. I’ve had it for a while now and it is very frustrating. To the point that sometimes it kicks you out of what you’re watching and the app and sends you to home. I had Amazon TV with fire stick integrated and never had this problem.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Hugo,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Don't buy this model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had less than 2 years and audio has gone and needs repairs. Had conventional TV's for 30 - 40 years before with no problems.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Texx,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No Service in Customer Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took too long to rectify the problem I had. Outsourcing is horrendous. On the line for 40 Minutes speaking to someone who can’t speak English and then they refused to transfer me to someone in the US. Then decided to hang up on me. All because I asked for a Military Discount.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We would be more than happy to review your case. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Wifi
Rated 1 out of 5 stars
Never again
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crap T.V. if I can be honest. Turn up the volume the whole tv turn off.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the audio on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Doesn't even turn on anymore! :(
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had this TV for a few weeks and it NO LONGER TURNS ON!! I've tested my outlets and they definitely work... The TV light doesn't turn on when plugged into any wall outlet. I'm so disappointed in this product! And of course, I can't return it because the return window ended YESTERDAY. What a waste of money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Julia,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Tv moves soo slow smh. I would’ve returned it , if i could.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Tv had defect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv had defect Would not connect to wireless internet Had to pack up and return Ordered different model tv Happy now
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rose,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition.Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support