Customer Ratings & Reviews
- Model:
- 40S325
- |
- SKU:
- 6302321
Customer reviews
Rating 4.5 out of 5 stars with 3219 reviews
(3,219 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the 40" Class 3-Series LED Full HD Smart Roku TV, particularly praising its picture quality, ease of setup, and affordable price. Many customers also appreciate the integration of Roku, making it easy to access streaming services. However, some customers have experienced issues with the remote control, durability, Wi-Fi connectivity, and slow performance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Wifi
Rated 1 out of 5 stars
DONT WASTE YOUR MONEY
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a pathetic excuse for a television. Don’t waste your money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BlakeR,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL TVs Mean the Customer is SOL
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the TCL 40" Class 3-Series LED HD Smart Roku TV on June 27th, 2020, and had it delivered, and by November there was no picture. There was no damage done to the TV. TCL customer service, when furnished with pictures of the screen, said there was nothing they could do, as it was not their fault or responsibility. I do not recommend this TV at all.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jane,
We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://support.tcl.com/us/tclus-tv-warranty-information to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Order sent to store and not home 2 weeks late
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The staff ordered my TV and instead of sending it to my home they had it sent to the store. The package got lost in transit and stranded in Mississippi for 3 days. It ended up arriving at the store 5 days late. They said they would find a replacement and never did. They also offered us an incentive to keep us from canceling then redused to honor it when we picked up the TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Gina,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the delivery of your item. For better assistance with your order, you may want to contact Best Buy Customer Support directly. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Dead after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was promising to me since I enjoy TCL products, but it ultimately died 2 months after purchase. The TV doesn't receive power from the outlet and won't turn on. The standby light no longer is lit while plugged in. I tried changing outlets, cables, remote batteries to no avail. Unfortunate, to say the least.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ufer219,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the brand too much. It stalls when you turn it on and off.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MikaJ,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Wifi
Rated 1 out of 5 stars
Roku good tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was bent and they should of given me half of my money back
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Geeb61,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information, and reference this review. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately for me it wasn't the product I thought it was
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not a Good Buy, with I could return
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate to do this, but this television is awful. All of the apps are constantly shutting down, stalling, skipping, the vocal and picture and not in sync. And it is not the wifi as every one of these apps works perfectly on the computers.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Technician didn't install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how it works because the technician refused to take off the TV that was in the location where the TV was to be installed in our R V. Had to take to other mechanics who confirmed that the smaller tv could be taken off and are installing the 40 inch where we wanted the Best Buy guy to have done it a month ago.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kathy,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the installation process of your TV. For better assistance, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further address your concerns. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not Reccomended
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for a while then started showing an overheating warning supposedly it was fixable but I ended up with a full refund due to manufacturers warranty. It didn’t last a year won’t buy another TCL ever really want to say NO STARS
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi StatenIslandTess,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
This is the second television. Poorly manufacture.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This the 2nd or 3rd. Best Buy will not exchange for an upgraded television. I was put in wait line for geek squad to send back to manufacture. Manager was called and would not speak to me but advised agent to send me to geek squad that I had to wait for since I was not in the schedule. Very poor service.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Fran,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Save your money and invest in something better. Go $100 higher and get a decent model. It freezes, crashes, all the time. Know that I'm not a beginner user. It's the system that is very antiquated.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jos3f,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Does not connect to WiFi well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had the tv for over 1 month now first time I get a TCL tv and probably the last. It does not connect to WiFi I have 2 other smart TVs in my house and they connect just fine with great signal but with this tv it says there is no internet I have tried to reset it to see if it would work better but no.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lizz,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV connecting to the Internet. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
bad product need to return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.probably going to swap it out for another one. I love TCL roku tvs but this one doesnt work very well. has issues powing on and off and also doesnt repond with the remote successfuly all the time.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture color very poor at angle. Roku is constantly not working with Xfinity on start up and need to keep power cycle. Didn’t happen to much at first but now it’s 2 times a day might be past return policy now!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Good price point but could be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It struggles with starting of streaming shows in the apps
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Robert,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible geek squad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered sound bar, tvs, speakers, including installation. That was February. I get the delay but no install until almost July. And I was on hold for 3 hours over 2 days trying to reschedule. I think I can find better service elsewhere.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jimmer99,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with your installation service. For better assistance, you may want to contact Best Buy to see if there is anything they can do for you.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
good enought rof size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.do not order nothing on line you guys took 2 times the charge of a tv i bought and held 1 of the charges 4 7 days bad bad not good i was very mad i will not be buying anything from you guys again ever amazon bound the tv is just fine
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi joass,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning your order. For better assistance with your order, you may want to contact Best Buy Customer Support directly. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL 40" sound went out along with a odor of circuit burning out with no wirless connection after 90days of purchasing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV as this is definitely not normal.. We would love the opportunity to look into this so that we can better understand what you are experiencing. We'd like to gather more information to see if we can isolate what is occurring, and better assess the behavior of the TV so that we can further assist you. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv was broken when I plugged it in
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service questioned me like I broke it taking it out of box. TV was sold to me damaged. I had to spend my time off work taking it back for refund. Sure it doesn't matter to Best buy at this point.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Shannon,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend contacting your retailer as they are the best equip to help you. We're glad to see that Best Buy was able to help you with a refund. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support