Customer Ratings & Reviews
- Model:
- 40S325
- |
- SKU:
- 6302321
Customer reviews
Rating 4.5 out of 5 stars with 3219 reviews
(3,219 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the 40" Class 3-Series LED Full HD Smart Roku TV, particularly praising its picture quality, ease of setup, and affordable price. Many customers also appreciate the integration of Roku, making it easy to access streaming services. However, some customers have experienced issues with the remote control, durability, Wi-Fi connectivity, and slow performance.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
very good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.working great roku not as fast as the roku disc.and no voice command .
I would recommend this to a friendRated 5 out of 5 stars
TCL - 40" Roku Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV and I like the Roku software. Performs as expected.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Good picture, Aweful audio
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is good but the built in speakers are very bad. If you think you can fix the sound by using a sound bar or full blown surround sound you are wrong. TCL has a audio delay problem that is well documented online. The audio is delayed so lips don't sync with sound. I wish I had known this before purchasing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chris,
We're sorry to hear that you seem to having some trouble with the audio on your TV. We would like to gather some more information to see if we can decipher what is occurring with your TV. Our Customer Advocacy Team is here to help and support. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Moved need a TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One star down because the wall mounting holes are the smallest by tv standards making it a bit difficult in various ways. Two stars down because roku lacks a web browser app which is ridiculous in this day age. Plus you can only connect your personal Bluetooth devices through a work around such a hassle. Why not just directly from the tv but you can connect roku Bluetooth devices from the tv very easy. Never purchasing a roku tv again. I'll probably go with a Google tv most likely by Sony maybe tlc if the price is right
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Prodrig49,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My ten year old Roku stick worked better than this TV. It freezes, audio lags, and we get booted to the home screen constantly. It does this no matter the app and our internet isn't the problem-we can stream things on multiple devices with no buffering, except with this garbage TV. Picture quality is fine, if you can get it to work. We've been watching DVDs out of frustration a lot.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mewsby,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not impressed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The volume is not very good, it’s on the low side. The picture isn’t great, color isn’t good even after adjustments.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Starts to fail
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great in the beginning worked like a charm after a year now the picture is starting to change colors at least once a week i have to reset entire tv to factory status it takes an hour and that does not include when tv apps stop working and you have to reset it again i would never reccomend this tv to anyone you can be at the end of an episode and the tv fails
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mikelome,
Thank you for taking the time to provide your feedback. We're sorry to hear that you seem to be having some trouble with your TV. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Roku TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Average TV for a decent price. I don’t really care for the Roku TV part.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Wrong size
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV I received is not a 40 inch. Realized that after I set it up.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Meena,
Thank you for taking the time to provide your feedback. Per industry standards, TV screens are measured diagonally. This TV has a diagonal measurement of 40 inches, while the overall width of the TV is 35.6 inches. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Returned TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV had a mediocre to poor quality of picture. The real thing that resulted in returning it was volumn control. The TV has only Low, Medium, High rather than a sliding volumn control like our LG. To change the volumn I had to leave the program I was watching, go to Settings and then change to one of the three volumn options. After doing this about a dozen times, I realized there was no change in volume for the same TV show. I also realized there was no change between shows on various channels. Unfortunately the TV seemed to be stuck somewhere between Low and Medium which was not loud enough to hear well in the room we had it. So back it went!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. The remote that comes with the TV actually has volume buttons located on the right-hand side. Given the opportunity, we could have tried to help. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Good TV until it isn't anymore
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good TV for the price, but after about 9-10 months you will start to notice problems with streaming channels causing your TV to restart, as well as the TV losing WiFi connectivity altogether periodically. For a long term television, I would steer clear of this.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi FrostFire131,
We're sorry to hear that you seem to be experiencing some trouble with your TV. Our TVs are carefully designed and engineered to give our customers years of entertainment. The problems that you have described are definitely not normal for one of our TVs. We would love to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
new Live TV app update makes it unsuitable 4 elder
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have recommended Roku TV for several years. The recent software/app updates has made the Roku TV unusable by my elderly parents. You used to be able to filter channels on the Live TV app by flagging a channel as a favorite and then displaying only the favorite channels, Now everytime you start the Live TV app it defaults to all OTA channels and all streaming channels (this is 500-1000 channels). My elderly parents can no longer find the channels they want to watch easily. I will change this review once the ability to save the favorites filter selection is restored.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BendSB,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL Constant Buffering
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 2 TCL Roku TV's in the past year after we cut the cord & wanted to stream all of out TV. Big mistake. These TV's are constantly freezing & buffering. Multiple times every day. Problem is not wifi, my laptop & phone stream just fine without the constant buffering. Google TCL constant buffering, and you will see this is a problem lots of people have with TCL. Worthless garbage. They are inexpensive, but still too costly to dump into the landfill after just a few months, but that's probably what I will do.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi tcsak,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
BEWARE!!! 7 days and broke.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was delayed due to unreadable shipping label. box looked like it slid down the freeway and laid in a puddle! opened and foam on top was crushed but TV itself seemed OK. started to shut off and on by itself on 2nd day and dropped connection a lot, by the 7th day just went black! tried to contact them on E-bay completely ignored. just a waste of my time and money! bought it on 12th received it around 21st broke yesterday. I will not by ROKU product again... just buy regular smart TV and you can do same thing, maybe even more? P.S shipped from Shepherdsville,Kentucky
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the 2nd one ive bought tthey both lasted a bout 2 years and quit working i will not buy another tcl product again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ScottS,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Died after 1 week
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This junk crapped out on me after one week of light use. First the picture went out, then the sound quit a couple of hours later. I created an account for the sole purpose of sharing this experience and hopefully saving someone else from this inconvenience. Don't buy it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Txsandals,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Piece of garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one and a little over year later it got stuck in a recovery mode loop and wouldnt come back out of it. Totally unusable. Called TCL and they basically told me too bad cuz it was outside of the factory warranty. Massive waste of money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cooper,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible sound volume
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would never never recommend this tv. Its a piece of junk. The sound it terrible. Ihad tobuy a sound bar for it to be loud. If the ac or fan is on you cannot hear it, even turned up to 100 in volume. Please don't buy this tv. Itsnot worthtbe stress and time.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Leyandre,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Broken after 1 year and 1 month.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Processor took a crap 1 year and 1 month after purchase. Of course only a 1 year manufacturer warranty. Disappointed with this TV that had such good ratings.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mitchell,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support