Customer Ratings & Reviews
- Model:
- 40Q35F
- |
- SKU:
- 6645359
Customer reviews
Rating 4.6 out of 5 stars with 1038 reviews
(1,038 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the excellent picture quality, ease of setup, and convenient size of the product. Its lightweight design, brightness, and consistent performance are also well-received. However, some users have reported concerns regarding connectivity, the remote's button layout, and occasional issues with volume control.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Mr. TV guy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good deal. Picture qualities is good. Great picture.
I would recommend this to a friendRated 4 out of 5 stars
Value for money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for the price but sound quality is lagging.
I would recommend this to a friendRated 4 out of 5 stars
As advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As advertised and the price was great for the product.
I would recommend this to a friendRated 3 out of 5 stars
Average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product has been good so far except for one complain at times the sound system doesn’t work and the tv just goes mute, I have to cut off the power supply and turn it back on before the sound starts working
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi KenniM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Overall good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice slim bezels, the speakers could be a little better
I would recommend this to a friendRated 4 out of 5 stars
Great Deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great smart tv. Using it in my backyard and love it.
I would recommend this to a friendRated 4 out of 5 stars
Entertainment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice size TV. Grateful for the price I got it for.
I would recommend this to a friendRated 4 out of 5 stars
TCL TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good. Worth the money I got it on sale for $100
I would recommend this to a friendRated 2 out of 5 stars
Hurts my ears to listen to this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is ok, didn't think I would ever be more sick of bloatware than buying a cheap computer but buying a cheap TV puts the bloatware issue on an entire new level. I remember making a speaker out of a mini-cereal box and a speaker out of a singing birthday card. This sounds worse, upsets me to no end that this is a consumer product sold next to real TVs. Use it as a screen to push photos in a corner to, but please, do not buy this as a regular tv you will actually use for anything more than limited use.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi clarkadam,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
This TV Is A Scam From Best Buy! DO NOT PURCHASE!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst tv I've ever bought and I've never been treated so poorly by a company in my life! I will never buy from this trash company EVER again! The tv came with no feet, the sound resembles a tin can with a string attached to it and when you hook up any videogame console or blu-ray player, the screen is too big to fit on the tv. Even worse, there is NO OPTION to fix this! This tv only offeres preset screen size options. So I requested a return. I was told FedEx would come by and pick up the tv. After two days I contacted Best Buy to see what is going on, they told me I was on schedule with a pick up, no pickup. Contact them again, they said Fed Ex was coming...still nothing. The fourth time I contact them, I'm finally told no pickup was ever scheduled. So then a pick up is scheduled, but I never got a confirmation email (I checked my spam). Now I'm stuck in a blizzard and I'm going to be stuck with a TV I can't return and don't want because it will be past the return window. That is their real plan, lie about a product and igore you when you try to return it. I even called customer support about the tv, after running me through the menu options that aren't even on the tv (Best Buy doesn't know its own product) I was told to buy a different brand. When Best Buy tells you to buy something else...listen. I hate Best Buy, they stole from me, don't let them steal from you!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MattheweS,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Great for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. It gets the job done. I have it my room, it doesn’t get a whole lot of use, I wanted something practical & it works
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Nance,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Not that great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV color is good, but the sound keeps going out. We have to unplug the tv and plug it back in to get the sound to work.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CynthiaH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Insignia is better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went for cheap on this & I should have paid 10 more dollars for the insignia. TCL is inferior, cheap..remote broke within a week
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi HaleyS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Disappointed and unsatisfied.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Instala is a problem that should not happen because of the wrong type of screw and the holes for screwing the stand are much too shallow so trying to screw them is virtually impossible.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi WilliamP,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. But we are having an issue with sound. We have to unplug it every once in a while to restore the sound
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Gamerpro,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Small TV, good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is comparatively smaller than expected. Video quality is good enough though
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Arjun,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
The TCL TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t come with a remote or instructions I know that’s normal but it still sucks . Wasn’t really impressed with the TV but it’s ok
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Apollo,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. You may want to check your receipt to see if the TV you purchased is new or Open-Box/Previously Owned. For Open-Box/Previously Owned TVs, you would need to contact your retailer for assistance. If purchased new, we would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Stopped working 1month after purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great the first month then the wifi stopped working on it so we factory reset it but it made the problem worse now it only turns on and off. 1month one week after purchase.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JorgeM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Quality TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a quality tv for the price. It has decent color contrast and easy user interface.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi ChrisF,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
DO NOT BUY!!!! What a JOKE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV for kids room and 22 days later it stopped working and of course Best Buy will not return it or allow me to exchange it because it past the 15 return window. They assured me that TCL would assist me with a warranty and they are just as much of a joke as Best Buy is. I have other TCL tv’s and haven’t had any issues but I can assure you I will not be purchasing anymore TCL products in the future. What a joke Best Buy, I have spend thousands of dollars at your store and this is the customer service I get.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Present, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support