Customer Ratings & Reviews
- Model:
- 40Q35F
- |
- SKU:
- 6645359
Customer reviews
Rating 4.6 out of 5 stars with 1038 reviews
(1,038 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the excellent picture quality, ease of setup, and convenient size of the product. Its lightweight design, brightness, and consistent performance are also well-received. However, some users have reported concerns regarding connectivity, the remote's button layout, and occasional issues with volume control.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Electronic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good the picture keep freezing up and keep going off by itself
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi FeliciaQuinn,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was a very good price however the color is not good. Attempted to adjust the settings and still does not improve. Will not be buying again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TanyaR,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Same tvs but different versions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 exact same televisions but received 2 same brands but 2 different versions with different remotes...1 tv was based off of amazon fire and the other used Google tv
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JessicaS,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning your order. For further assistance, you would want to contact the retailer’s customer support, as they would be the best equipped to assist you with concerns regarding any order issues.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Smashed screen, wouldn’t deliver a new one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the TV was delivered with a smashed screen. Best Buy would not pick it up and deliver a new one because the tv was a smaller tv. 40 inches. What? So even tho none of this was our fault WE had to repack it, load it in the car and drive to return it ourselves to the nearest Best Buy. Unload it and take it in the store. And guess what? They didn’t have any in stock and would deliver a new one to us. Again , WHAT?! Crazy bad customer service.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Franklin,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Tv reviewed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed software issues, wifi keeps disconnecting . White spot on the middle of the screen.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Flashmasterdata, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Television
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv os sucks was super lagy and buggy the tv tho looked great on xbox but had to return because fire tv sucks
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ZacharyN,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds was bad. it will go silent when I turn it on. I would have to unplug to have the voice back.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Johny,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with this purchase. The picture is awful, wavy lines and color is not good.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Missy15,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Volume control
Rated 1 out of 5 stars
Volume closes not to work sometimes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Volume on the TV frequently does not work. I have to unplug the TV and plug it back in for it to work.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Bad shipment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Black Friday deal item shipped and was damaged in shipment. Company didn’t reach out customer to resolve issue
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the TV and three months later ended up not working anymore. All it did was sit on a a tv stand would never buy this product again and would never recommend it to anyone. I really wish it would’ve happened sooner so I could return the product and have gotten my money back.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AngeloT,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Q35F TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Large white oval on the screen when the screen is dark. Need to return. Frustrating.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AndrewS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Slow delivery, decent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery should be faster, cant complain on product
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Joel,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bummer TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t expect too much because this TV was on sale for $99.99. I just wanted a TV for my home office. I had it for a week. First set up was easy and Fire TV integration was seamless. The audio was like it came out of a tin can. Then the audio just stopped working period. I ended up returning it for an LG.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Winny,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Amazon centric
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but too Amazon centric. Couldn’t enjoy it. Had to sign in and all
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Duldul,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
A bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The pairing of the remote control with the TV didn't work for me
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ChristianjoseH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor product quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product would not connect to the internet my son is an I T guy could not get it to connect reaches out to tcl support and end result was the tv was no good
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CraigG, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV works whenever it feels like it—which is almost never. Its remote control is just as terrible as the TV itself.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SimoneQ, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
Defected item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never have a chance to use, Tv turn on but many line on screen. I Return within 24 hours @ Tukwila Best Buy for a different Tv. But They said no exchange or return. Very bad return policy I would not recommended to shop @ Tukwila Bestbuy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DucN,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Didn’t receive my order.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was supposed to receive my TV by December 4th but still haven’t received it till today - December 25,2025. When I tried to contact Best Buy they don’t offer any help nor do they update me. They only ask me to cancel the order.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Suki,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support