Customer Ratings & Reviews
- Model:
- 40Q3K
- |
- SKU:
- 12376743
Customer reviews
Rating 4.6 out of 5 stars with 464 reviews
(464 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Awful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold it because it was the only TV w/ optical audio output. Wasn't told about the Google part, not like my wife's smart TV, terrible, takes over a minute to open, have to use cable for almost anything.
This review is from TCL - 40" Class Q3K Series 1080P FHD QLED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GeorgeG, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 3 out of 5 stars
Cheaper tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall lower quality tv but does the job. Picture is totally fine sound is a little rough though even after playing with the settings.
This review is from TCL - 40" Class Q3K Series 1080P FHD QLED Smart TV with Google TV (2025)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi ChelseaG,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
E-waste from the get go.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TCL TV specifically for my garage setup. I wanted something affordable to watch games and workouts while tinkering on projects—nothing fancy, just reliable. What a disaster. Out of the box, I mounted it on the garage wall, plugged it in, and… nothing. Completely black screen, no power indicator, no response whatsoever. It was DOA—straight e-waste before I even got to use it once.
This review is from TCL - 40" Class Q3K Series 1080P FHD QLED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JC787,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great product, very slow UI and it makes you pay for a subscription to use screen mirror and airplay super weird product.
This review is from TCL - 40" Class Q3K Series 1080P FHD QLED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CristofferB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Picture good but sound is not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is terrible on this TV, very thin, harsh and high pitched.
This review is from TCL - 40" Class Q3K Series 1080P FHD QLED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Smile1128,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not ready for DVD/VHS hookups
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, kind of tinny sound & had to buy HDMI converter (2 items) in order to attach DVD/VHS player— thought it would come with everything needed, nope
This review is from TCL - 40" Class Q3K Series 1080P FHD QLED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EileenC,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can download certain apps ex. xfinity stream if you are ok without certain apps guess it’s an ok tv
This review is from TCL - 40" Class Q3K Series 1080P FHD QLED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi user523571,
Thank you for taking the time to provide your feedback. This TV features a Google TV operating system with access to 5,000+ apps with over 500,000 TV shows and movies available through the App Store. If you need further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
T.V. Sucks!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote is terrible. Doesn’t get a lot of channels.
This review is from TCL - 40" Class Q3K Series 1080P FHD QLED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DeborahH,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
not good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unable to connect local antini channels!!!!!!!!!!!
This review is from TCL - 40" Class Q3K Series 1080P FHD QLED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MrEd,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv in June of this year. Now its November and the screen has died. This TV doesn't even get 1 star
This review is from TCL - 40" Class Q3K Series 1080P FHD QLED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SusieH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tcl 40inch google smart tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a default or glitch when it was being made, the search bar didn't work or i couldn't download or add apps to it.
This review is from TCL - 40" Class Q3K Series 1080P FHD QLED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JacquelineW,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
complaint about the Geek Squad, not a product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had the Geek Squad come to set up our new TV set. They came, showed us some buttons to push on the clicker. When they had left we were no wiser. We still don't get the chanels we want.
This review is from TCL - 40" Class Q3K Series 1080P FHD QLED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GiselaRay,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. In order for us to better assist, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not the correct size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this as the mounting screws were in a totally different place than my bracket. They really should list what the mounting unit needs to be. I assumed they were all the same. They aren’t
This review is from TCL - 40" Class Q3K Series 1080P FHD QLED Smart TV with Google TV (2025)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi maestro, Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. For this 40Q3K model, it is compatible with most wall mounts that support a 100mm x 100mm VESA mounting pattern. The quantity and screw size are 4 of M6 screws. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
Terrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was missing one leg stand and they refused to send me another one. Terrible customer service...
This review is from TCL - 40" Class Q3K Series 1080P FHD QLED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. You may want to check your receipt to see if the TV you purchased is new or Open-Box/Previously Owned. For Open-Box/Previously Owned TVs, you would need to contact your retailer for assistance. If purchased new, we would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Unsatisfied buyer!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv gliches, and freezes alot! IThe sound is not foid I have to turn it up to 40+ just to be able to hear what Im watching.
This review is from TCL - 40" Class Q3K Series 1080P FHD QLED Smart TV with Google TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CeeeGirl,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for our travel trailer. We love it. Fast smart tv pairs with put starlink. Crystal clear picture!
This review is from TCL - 40" Class Q3K Series 1080P FHD QLED Smart TV with Google TV (2025)
I would recommend this to a friendRated 5 out of 5 stars
Absolutely perfect.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect tv. The resolution is excellent. Easy to set up. You can customize your home screen and and so much more. TCL also gives you over 350 channels absolutely free, no music or "filler" channels in which they break it down by genere. With that feature alone, I cancelled my tv with subscriber. I've had my tv for a few months now and I'm so pleased with my purchase. So pleased, I bought another one for my elderly mother.
This review is from TCL - 40" Class Q3K Series 1080P FHD QLED Smart TV with Google TV (2025)
I would recommend this to a friendRated 5 out of 5 stars
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a great addition to my living room - sharp picture and quality sound.
This review is from TCL - 40" Class Q3K Series 1080P FHD QLED Smart TV with Google TV (2025)
I would recommend this to a friendRated 5 out of 5 stars
New TCL Television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pleased with the picture and sound. This size is perfect for my space.
This review is from TCL - 40" Class Q3K Series 1080P FHD QLED Smart TV with Google TV (2025)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi PKS1, We appreciate you taking the time to provide your thoughtful feedback. We are pleased to hear that you are enjoying your TV thus far. Hopefully you are able to take your viewing experience to the next level with your new TCL TV. Enjoy! Thank you, Alison TCL Customer Support
Rated 5 out of 5 stars
TCL & Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, good picture and friendly pick up service
This review is from TCL - 40" Class Q3K Series 1080P FHD QLED Smart TV with Google TV (2025)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support