Customer Ratings & Reviews
- Model:
- 40S35F
- |
- SKU:
- 6551176
Customer reviews
Rating 4.5 out of 5 stars with 1622 reviews
(1,622 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 40" Class S3 S-Class 1080p FHD LED Smart TV with Fire TV (2023)'s picture quality, affordability, and ease of use. Many appreciate its smart TV functionality and lightweight design, finding it easy to set up and use. However, some users experienced issues with the volume control and remote functionality. A few also noted concerns about the brightness of a light on the bottom of the TV.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
TCL 43" TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer reviews of TCL TV's were okay. Couldn't get the Spectrum remote to program with the TCL product. Spectrum tech said that none of the TCL TV's work with Spectrum's remote control units. Best Buy salespeople should have been aware of that problem. Exchanged TV for Samsung set. Works perfectly.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck! Brandon TCL Customer Support
Rated 1 out of 5 stars
A HORRIBLE BEST BUY EXPERIENCE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This purchase was an absolutely horrible experience. The television didn't come with any of the accessories, (remote, screws, legs, or manual). Best Buy refused to send me the missing items and insisted that I, a disabled senior citizen who does not drive, return the 40 inch TV to either a store or a UPS drop-off, I wasn't even able to left this TV, let alone carry it anywhere. Best Buy caused the problem and expected me to be inconvenienced to resolve it. The TV was sent back to Best Buy on 12/20/2024 and as of 12/31/2024 I still have not received my refund. I am completely disgusted with Best Buy's customer service and will never purchase ANYTHING from them again!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LawrenceT,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning your purchase and return. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
40’TLC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok for the price. You will need a sound bar because the sound is low.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi TTMobile,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Decent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is not the best, but it’s decent for the price
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi MT014,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Super cheap and fragile
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super cheap and flimsy, screen was cracked when we pulled it out of the box and Best Buy said once you leave the store you’re on your own so we literally have wasted the money on purchase.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MichaelH,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer's customer support as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
HDR
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says HDR in the title but my PS5 says the TV doesn't support HDR
I would recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Brandon TCL Customer Support
Rated 3 out of 5 stars
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cute coxoxoxixoxoxixo Gvvvbbbb bbbjkkkkmmmvvcccffcc
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi AnekaG,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
All Deals Are Not Worth It
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I blame myself for this poor purchase. I needed a TV for my spare room and didn't want to spend to much money on it. I purchased TLC-40 as a refurbished set. I have purchased several refurbish products from Best Buy without any issue. I always felt like I got my monies worth from the purchase. However, this was the outlier!! The set was only used 2 times before just STOPPING! There was no warning it just never turned back on again. So it's really difficult to know if this model was a poor choice or was the refurbishment just a rip off for this purchase. I won't try my luck when I am ready to purchase another set. For now the guest room only has an I-pad and an laptop-no TV for my elderly guest.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TamekaA,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good.... its ok...............,...................
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Edwardbaez01,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after a year. Very disappointed
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JoyceV,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
If you only need it for 5 months it's great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I but a lot of TVs. I thought I would try a TCL because they are cheap. This one lasted for 5 months before the power supply started failing and the TV would randomly turn off multiple times a day. I contacted tech support and after an HOUR of troubleshooting they told me I would need to take a video of it failing and send it to them. It is pretty difficult to capture a random event on video! I will not purchase a TCL anything ever again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi James,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps freezing up on shows. When I unplug the TV and plug it back in then it works fine for a couple of days but who wants to keep doing that? Will return.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TiffanyD,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Nope,nope, nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously, I wasn't expecting much at all. I got it. I brought it home. As soon as it's starting up you could see all the light leakage, on the top left hand corner. It almost looked like a d with a line under it. It was a cluster of bad pixels, probably 30 to 40 pixels. I literally took off the screen cover to make sure it wasn't at the logo, but nope it was definitely a bad set of cluster of pixels. I don't know how their quality control could not see this. It was super obvious. Anyways, Reese turned the set and I'm looking for a different brand now.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sandy,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Stopped working after 18 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV on January 26, 2024, and it stopped working on July 31, 2025. Neither Amazon 0r the manufacturer was able to troubleshoot or reset. TCL is trying to tell me they never had this problem before which I find hard to believe
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lali, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
Poor quality, died on me after a few months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thing stop working after a few months, wouldn't turn on. Its not a useless hunk of junk wasting space.
No, I would not recommend this to a friendRated 3 out of 5 stars
No power button
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good TV the only problem that I found is the minimum of no power button you have to use the remote control to turn it on
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi MichaelK,
Thank you for taking the time to provide your feedback. There is a physical power button on the TV, which is located at the center bottom. If you need any further assistance,please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Ok tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blacks are not good. AirPlay is slow or difficult to operate. Some apps do not download
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LaloD,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Poor Quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV will randomly just not output sound. I have to reset the TV so that the speakers work.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Preston,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Fire vs Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't care as much for Fire Tv as Roku. Roku menu easier to use. Plus I'll never buy from Best Buy again. Terrible service. I would never purchase again from that company.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnB,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good tv for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tv off from the streaming channel returning to the home page and also has bright spots sometimes.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JenniferY,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support