Customer Ratings & Reviews
- Model:
- 40S35F
- |
- SKU:
- 6551176
Customer reviews
Rating 4.5 out of 5 stars with 1647 reviews
(1,647 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 40" Class S3 S-Class 1080p FHD LED Smart TV with Fire TV (2023)'s picture quality, affordability, and ease of use. Many appreciate its smart TV functionality and lightweight design, finding it easy to set up and use. However, some users experienced issues with the volume control and remote functionality. A few also noted concerns about the brightness of a light on the bottom of the TV.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Cannot turn ON TV without remote. Piece of Junk.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Talk of stupidity,slavery, dictatopship and this TV describes it all. You cannot turn it on without remote. If you lose remote or remote runs out of battery, you cannot turn on tv. TV becomes junk box. Common sense dictates tv should have 4 to 5 buttons on it, a power,menu and navigation buttons, but this TV has NO buttons. They could have atleast provided 1 power button to turn it on. So you can control it with app or simply cast youtube or anything. But NO. How will they make money without making TV useless without remote.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SurajR,
Thank you for taking the time to provide your feedback. Great news! There is a physical power/multi-use button located at the bottom center of the TV. If you need further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Remote issue.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV came with no remote, ordered multiple remotes and they also do not work. Not only that, you simply can not set this TV up without the remote, other TVs allow you to use keyboards or other methods to at least set it up. This doesn't. Not happy with the purchase, would not recommend.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Monte,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great tv but unfortunately the volume went out after 8 months of use and I had to send it back where they told me that it could not be fixed. They returned my money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RonT,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We're glad to see that you were able to get help. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
HDR
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says HDR in the title but my PS5 says the TV doesn't support HDR
I would recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Brandon TCL Customer Support
Rated 3 out of 5 stars
Sounds sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good size for what is needed. However, the sound if awful. The TV is very monotone.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the audio. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL 40" smart fire tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. I got it fot $99 on sale but it wasn't worth it. The sound quality was just okay. I had to turn the speaker up almost all the way to hear. When I would switch sound settings to try and make it louder, the sound would go out completely. This happened 3 times before I decided to return it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrandonE,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TV sound not working properly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps going mute. I have to restart the TV every time I turn it on
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi LeticiaE,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
A HORRIBLE BEST BUY EXPERIENCE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This purchase was an absolutely horrible experience. The television didn't come with any of the accessories, (remote, screws, legs, or manual). Best Buy refused to send me the missing items and insisted that I, a disabled senior citizen who does not drive, return the 40 inch TV to either a store or a UPS drop-off, I wasn't even able to left this TV, let alone carry it anywhere. Best Buy caused the problem and expected me to be inconvenienced to resolve it. The TV was sent back to Best Buy on 12/20/2024 and as of 12/31/2024 I still have not received my refund. I am completely disgusted with Best Buy's customer service and will never purchase ANYTHING from them again!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LawrenceT,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning your purchase and return. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
40’TLC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok for the price. You will need a sound bar because the sound is low.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi TTMobile,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Decent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is not the best, but it’s decent for the price
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi MT014,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps freezing up on shows. When I unplug the TV and plug it back in then it works fine for a couple of days but who wants to keep doing that? Will return.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TiffanyD,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
All Deals Are Not Worth It
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I blame myself for this poor purchase. I needed a TV for my spare room and didn't want to spend to much money on it. I purchased TLC-40 as a refurbished set. I have purchased several refurbish products from Best Buy without any issue. I always felt like I got my monies worth from the purchase. However, this was the outlier!! The set was only used 2 times before just STOPPING! There was no warning it just never turned back on again. So it's really difficult to know if this model was a poor choice or was the refurbishment just a rip off for this purchase. I won't try my luck when I am ready to purchase another set. For now the guest room only has an I-pad and an laptop-no TV for my elderly guest.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TamekaA,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cute coxoxoxixoxoxixo Gvvvbbbb bbbjkkkkmmmvvcccffcc
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi AnekaG,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good.... its ok...............,...................
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Edwardbaez01,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Super cheap and fragile
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super cheap and flimsy, screen was cracked when we pulled it out of the box and Best Buy said once you leave the store you’re on your own so we literally have wasted the money on purchase.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MichaelH,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer's customer support as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after a year. Very disappointed
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JoyceV,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
No power button
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good TV the only problem that I found is the minimum of no power button you have to use the remote control to turn it on
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi MichaelK,
Thank you for taking the time to provide your feedback. There is a physical power button on the TV, which is located at the center bottom. If you need any further assistance,please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Nope,nope, nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously, I wasn't expecting much at all. I got it. I brought it home. As soon as it's starting up you could see all the light leakage, on the top left hand corner. It almost looked like a d with a line under it. It was a cluster of bad pixels, probably 30 to 40 pixels. I literally took off the screen cover to make sure it wasn't at the logo, but nope it was definitely a bad set of cluster of pixels. I don't know how their quality control could not see this. It was super obvious. Anyways, Reese turned the set and I'm looking for a different brand now.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sandy,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Ok tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blacks are not good. AirPlay is slow or difficult to operate. Some apps do not download
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LaloD,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good tv for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tv off from the streaming channel returning to the home page and also has bright spots sometimes.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JenniferY,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support