Customer Ratings & Reviews
- Model:
- 40S35F
- |
- SKU:
- 6551176
Customer reviews
Rating 4.5 out of 5 stars with 1622 reviews
(1,622 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 40" Class S3 S-Class 1080p FHD LED Smart TV with Fire TV (2023)'s picture quality, affordability, and ease of use. Many appreciate its smart TV functionality and lightweight design, finding it easy to set up and use. However, some users experienced issues with the volume control and remote functionality. A few also noted concerns about the brightness of a light on the bottom of the TV.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Light
Rated 1 out of 5 stars
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It hurt. Felt like it was burning my retinas. Just a piercing brightness that could not be adjusted to stop the pain. Also the resolution made everything a little blurry. Had to return it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Happy,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this does not sound normal for one of our TVs. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Open-Box Issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this open-box TV and have yet been able to use it. When I first set it up, it auto-logged me into someone else's Amazon account. I was not able to remove that user without ding a factory reset. This fixed the auto-Amazon login problem, however it did not allow me to do a set-up once the factory re-set was complete. My only options at this point are to "unmount" the wall mounted TV and lug it into Best Buy, or call it a $200 loss. I'm leaning toward writing it off as it appears Best Buy is not willing to stand by their Open-Box TV's unless the customer does all of the work
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DanaLu,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Hated this tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv I’ve ever bought. Replaced less than a year later. Had to constantly unplug to reset the tv for it to work. Will not purchase this brand again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chad,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. If you still have the TV, we'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No mic button on TV remote. I was expecting for the microphone system. Not good.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SushantD,
Thank you for taking the time to provide your feedback. The remote that comes with this TV should indeed have a mic. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Good While It Lasted
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to love this television but it had lines and a half black screen writhing 45 days. It was a Christmas gift for my significant other. This did not do over well as it was already wall mounted and was an extremely inconvenience. I will Not purchase TCL again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TJ01,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Good cheap tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for what I paid for it! Paid 100 on a Black Friday deal! Sound stops working every once in a while, I have to unplug the tv and plug it back in for it to start working again! Overall not bad for 100 bucks
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi KelsenC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
It won't power up.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will not power up, so I can't review it. I didn't try to use it until past the return window. That's on me. Now I have a TV that costs less than a repair would cost. I learned my lesson. I will not buy reconditioned products in the future.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SandraP,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Disappointed with this product and assistance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues with the hdmi ports. Called regarding issues, tech informed me that issue would be handled. Three weeks later i've heard nothing from Best Buy. No service assistance , and No Refund. Just nothing!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Picacuface,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Customer Dissatisfaction/Horrible Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy has the worst customer service. Zero help and you can’t even talk to someone at a store on the phone. I was on the phone for 1hr 45 min, talked to 9 agents and got no answers. Everyone sounds like there in a different country and can’t barely understand them, most don’t know what they are doing, they just keep repeating their self’s like they are reading from a script. Best Buy lost a customer today, never supporting Best Buy again. Strictly for how I was treated and the customer service I received. Canceled my membership and hope I don’t get any more emails from them.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TylerB,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with the retailer. If have one of our TVs and you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this open box and without a remote. The employee told me that any TCL, Amazon Fire TV, or Universal remote would work. He was wrong. I ended up returning it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JasonF,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Where is my TV?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this TV almost an entire month ago. Still have not received it in the mail yet. Went to a Best Buy store and they told me there is nothing they can do to help. Says the TV was shipped and there is no tracking info available. I am out $107 now and have no TV. Very bad service from Best Buy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JacobS,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow tv. It seems to have a problem with the audio. Would not recommend.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Meh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like it at all the color seems so off I matter what I do.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dani,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
NOT VERY GOOD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THIS TV BROKE THE WIFI DIDNT OPERATE WEL. I GAVE TO MY CHURCH
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi highseas4,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv no longer turns on!!!! I bought it less than 90 dats ago for my grandson's room. He comes over once or twice a month. It worked for a month or so.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi StephanieT,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv is slow
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is very slow. Navigating the menus takes forever, whenever I turn the tv on it says network connection lost. When I check network settings, it says I’m connected. So why is connection lost? Would not recommend. If you need a cheap tv in a pinch, fine, but you get what you pay for.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to write a review. We are truly sorry to hear about your experience as this does not sound normal for one of our units. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to tclsocial@tcl.com to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist with and someone will get back to you as soon as they can. Best, TCL Customer Support
Rated 2 out of 5 stars
Nahhhhh
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible with share screen. Not enjoying at all. Just not that great a tv and im looking for more bang. Maybe Samsung will be better
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TeontaA,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Avoid this TV!!!!!!!!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV ever purchased. The sound hasn't worked properly since the first month. Purchased Geek Squad Protectio but the refuse to help because it's under TCL Warranty. The TCL repair/replacement process has taken 5 months to resolve.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cinti513,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
The worst
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this tv for our daughter and it was the worst! We constantly had to reset it becasue the spund would just randomly stop working for no reason. Even after getting a second one it still did it so we ended up just getting rid of it and getting her something else instead.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JustMissMari,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Volume
Rated 1 out of 5 stars
Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume doesn’t work half the time. Have to turn the tv on and off several times. Happens on both tvs purchased.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Erinm,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support