Customer Ratings & Reviews
- Model:
- 40S35F
- |
- SKU:
- 6551176
Customer reviews
Rating 4.5 out of 5 stars with 1638 reviews
(1,638 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 40" Class S3 S-Class 1080p FHD LED Smart TV with Fire TV (2023)'s picture quality, affordability, and ease of use. Many appreciate its smart TV functionality and lightweight design, finding it easy to set up and use. However, some users experienced issues with the volume control and remote functionality. A few also noted concerns about the brightness of a light on the bottom of the TV.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Disgusting customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You guys are trash . I bought 2 TV's online and after I mounted one of the TV to the wall and it wasn't working, the screen had some line in it . I returned the TV to the Best Buy in Attleboro Massachusetts and they didn't wanna take it back while I paid for insurance on it and the TV didn't have any physical damage... it's better for yall to take people money but when the customer encounter certain issues they can't get help for the service they paid for ... it's a shame really
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Eh, ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is ok. I can apparenly only watch Prime/Fire, but i guess thats fine.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JacH,
Thank you for taking the time to provide your feedback. This TV powered by FireTV features access to thousands of apps through the app store. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Poor Quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV will randomly just not output sound. I have to reset the TV so that the speakers work.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Preston,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Programming for Directv fail
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not code to Directv remote. Have to use both remotes every time.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RaymondS,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are compatible with most Universal and cable remotes. Many Universal and cable box remotes can be programmed to control select functions on the TV. You can visit https://support.tcl.com/us-remote-codes for more information. If you do not see your specific remote, you would need to contact the remote's manufacturer to obtain the remote code from them. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
You get what you pay for
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it cause speakers would stop working all of a sudden and would have to reset it and then a couple days later same thing three separate times
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AlejandroZ,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Keeps losing sound!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very happy with this tv for the first month but now I am really annoyed! The TV keeps losing sound and I am not sure why! I have to unplug the tv so that the sound can come back. Also, when the tv goes to sleep, sometimes the remote does not turn it back on!!! Very unhappy!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LaniH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not as clear as I thought it would be. But nice for the price.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Paige,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality, died on me after a few months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thing stop working after a few months, wouldn't turn on. Its not a useless hunk of junk wasting space.
No, I would not recommend this to a friendRated 2 out of 5 stars
Picture too grainy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was too grainy. Not worth trying to get used it. Staying with my current fire v, although older and buggier
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi consumerist,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Status Bar Light
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is great other than the status light makes my entire bedroom bright at night! I just opened this tv and if I could return it I would because of that!! There should be an option to turn it off. What’s the need for the light anyway? If the TV is on you can tell
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KalvanettaT,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.fire tv is harder to use than roku. closed caption does not always give all the words. picture is fine sound is find.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
didn't last a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this tv didn't last 1 year, now I have to buy another one for Super Bowl this tv didn't last 1 year, now I have to buy another one for Super Bowl this tv didn't last 1 year, now I have to buy another one for Super Bowl this tv didn't last 1 year, now I have to buy another one for Super Bowl this tv didn't last 1 year, now I have to buy another one for Super Bowl
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LuzmindaL,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No sound!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound works about 1/4 of the time. Have to unplug tv and plug back in after 5 minutes or so and then sound works again till it doesn’t. This started happening less than a month after we hooked it. Very frustrating and irritating.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi VanessaS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Will not connect to the wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Tv will not stay connected to the wifi. Remote is laggy. Returning it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ccjj,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Light
Rated 1 out of 5 stars
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It hurt. Felt like it was burning my retinas. Just a piercing brightness that could not be adjusted to stop the pain. Also the resolution made everything a little blurry. Had to return it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Happy,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this does not sound normal for one of our TVs. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not worth the buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture was ok except for when you tried to watch sports or anything fast paced…then the picture was terrible. The sound quality was awful. It was like listening to audio from a tin can. I had return the television.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KellyaG,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Open-Box Issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this open-box TV and have yet been able to use it. When I first set it up, it auto-logged me into someone else's Amazon account. I was not able to remove that user without ding a factory reset. This fixed the auto-Amazon login problem, however it did not allow me to do a set-up once the factory re-set was complete. My only options at this point are to "unmount" the wall mounted TV and lug it into Best Buy, or call it a $200 loss. I'm leaning toward writing it off as it appears Best Buy is not willing to stand by their Open-Box TV's unless the customer does all of the work
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DanaLu,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Wouldn't recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't have it for a year already broke would you recommend even on sale.
No, I would not recommend this to a friendRated 2 out of 5 stars
Good cheap tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for what I paid for it! Paid 100 on a Black Friday deal! Sound stops working every once in a while, I have to unplug the tv and plug it back in for it to start working again! Overall not bad for 100 bucks
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi KelsenC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Disappointed with this product and assistance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues with the hdmi ports. Called regarding issues, tech informed me that issue would be handled. Three weeks later i've heard nothing from Best Buy. No service assistance , and No Refund. Just nothing!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Picacuface,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support