Customer Ratings & Reviews
- Model:
- 40S35F
- SKU:
- 6551176
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 40" Class S3 S-Class 1080p FHD LED Smart TV with Fire TV (2023)'s picture quality, affordability, and ease of use. Many appreciate its smart TV functionality and lightweight design, finding it easy to set up and use. However, some users experienced issues with the volume control and remote functionality. A few also noted concerns about the brightness of a light on the bottom of the TV.
This summary was generated by AI based on customer reviews.
Didnt work
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as an open box and returned it because it was broken
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Matthew,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Never got delivered
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this during the Black Friday sale, but I was never contacted for the delivery, and the item was being returned to sender, when I contacted the carrier to cancel the return I was told that BestBuy is taking back all these orders and that cancelling the return was not possible, when I contacted BestBuy customer support I was told to re-purchase the item at its now increased cost at 30% more than what it was during the sale.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi 0000,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with your order. For concerns like this, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you.
Thank you,
Sara
TCL Customer Support
Cheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will play two different shows sounds at once while only showing one show and not let me close the apps without restarting the entire tv. Happens every week almost..
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Emmcc,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Horrible rules and the time it takes to get my tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You needed my ID for a tv I purchased in full online that’s crazy. I had the cancel the order wait for my money back and then re buy it and send someone to pick it up, wack.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ritjr,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far. If you need any assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Large cloud in middle of screen on multiple units
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted this TV to work out for me. In the end, I exchanged the original TV thinking it was probably just that one unit that had an issue. Unfortunately, the 2nd TV was even worse. Both sets had a large cloud in the dead center of the screen. So, I returned it and bought elsewhere.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Angela,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
The TV doesn’t turn on stay on standby mode
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv don’t turn on again after the first day of set up. It’s still on standby mode up-to-date. I keep on trying turning it on and off but still on standby mode.. is a very bad investment
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi WilliamM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Open Right Away or Buy Protection Plan
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV for someone as a gift and unfortunately the TV was damaged out of the box. The recipient did not open the TV until the Super Bowl and with the time that has passed , the warranty has expired. No help being offered by TCL. Get that protection plan if you think the person you are buying this for won't open it right away.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi AMusta,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Not Happy At All!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ordered this TV on a Saturday night. The following (Sunday) morning I receive a text saying the item was returned to the store!??? How? Why? okay so ship another one! Nope we already started your refund and that was 17 days ago! I will never order online from BB again! This was the worst customer service experience that i never needed to have. Thanks for nothing!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Meka,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with the retailer. For concerns regarding an order, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you.
Thank you,
Sara
TCL Customer Support
Tv
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good……………………………………………………………………,,,,,,………………………………..
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Robbie,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Sounds Issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv other than the sound kept quitting on us and would have to continually unplug it, wait a bit, then plug it back in and start over for it to work again. Very frustrating!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KristyA,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
JUNK PRODUCT
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV on January 29, 2024. The sound has been been going intermittently in/out for weeks. It has gone completely silent as of yesterday. There was only a two week return window, I will never buy another TCL product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi WillowsMom,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
No Sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this television for less than 4 months and the sound stopped working. It is no longer returnable.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jamz,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Not worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do you want a tv that takes forever to load apps? This one is for you!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NancyH,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
No good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get it to work it wants me to have an Amazon account I don't want an Amazon account I want to return and a refund back on this TV
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MaryK,
Thank you for taking the time to provide your feedback. In order to use the smart features on this TV you would need to completely the guided setup. You can also elect not to connect to WiFi and use the TV as a traditional TV by connecting external devices. If you need further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Not impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible scratchy sound, my 1970 nova 8 track radio produces better sound
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TroyL,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Audio Defective
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One month of use and the audio does not work. If the TV is turned off/on then the audio works until the next time.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BarbaraM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Defective out of the box. Best Buy gave refund. Missed out on other Black Friday deals. Now have an old 13" color TV to watch.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Audio system defective
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 month of use the audio stoped working, i tried to turn off/of, unplug it and still it doesn’t work.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Fiordi,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Black Friday Bargain
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn't as i expected. I purchased it for my daughter's room
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Pastorwaterton,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for our guest room. It was used a few times and wothin 1 month then the sound went out. It's going back.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support