Customer Ratings & Reviews
- Model:
- 40S35F
- |
- SKU:
- 6551176
Customer reviews
Rating 4.5 out of 5 stars with 1638 reviews
(1,638 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 40" Class S3 S-Class 1080p FHD LED Smart TV with Fire TV (2023)'s picture quality, affordability, and ease of use. Many appreciate its smart TV functionality and lightweight design, finding it easy to set up and use. However, some users experienced issues with the volume control and remote functionality. A few also noted concerns about the brightness of a light on the bottom of the TV.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Customer Dissatisfaction/Horrible Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy has the worst customer service. Zero help and you can’t even talk to someone at a store on the phone. I was on the phone for 1hr 45 min, talked to 9 agents and got no answers. Everyone sounds like there in a different country and can’t barely understand them, most don’t know what they are doing, they just keep repeating their self’s like they are reading from a script. Best Buy lost a customer today, never supporting Best Buy again. Strictly for how I was treated and the customer service I received. Canceled my membership and hope I don’t get any more emails from them.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TylerB,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with the retailer. If have one of our TVs and you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No mic button on TV remote. I was expecting for the microphone system. Not good.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SushantD,
Thank you for taking the time to provide your feedback. The remote that comes with this TV should indeed have a mic. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Good While It Lasted
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to love this television but it had lines and a half black screen writhing 45 days. It was a Christmas gift for my significant other. This did not do over well as it was already wall mounted and was an extremely inconvenience. I will Not purchase TCL again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TJ01,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
It won't power up.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will not power up, so I can't review it. I didn't try to use it until past the return window. That's on me. Now I have a TV that costs less than a repair would cost. I learned my lesson. I will not buy reconditioned products in the future.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SandraP,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Where is my TV?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this TV almost an entire month ago. Still have not received it in the mail yet. Went to a Best Buy store and they told me there is nothing they can do to help. Says the TV was shipped and there is no tracking info available. I am out $107 now and have no TV. Very bad service from Best Buy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JacobS,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Hated this tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv I’ve ever bought. Replaced less than a year later. Had to constantly unplug to reset the tv for it to work. Will not purchase this brand again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chad,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. If you still have the TV, we'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow tv. It seems to have a problem with the audio. Would not recommend.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Meh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like it at all the color seems so off I matter what I do.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dani,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Nahhhhh
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible with share screen. Not enjoying at all. Just not that great a tv and im looking for more bang. Maybe Samsung will be better
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TeontaA,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this open box and without a remote. The employee told me that any TCL, Amazon Fire TV, or Universal remote would work. He was wrong. I ended up returning it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JasonF,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Volume
Rated 1 out of 5 stars
Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume doesn’t work half the time. Have to turn the tv on and off several times. Happens on both tvs purchased.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Erinm,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv is slow
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is very slow. Navigating the menus takes forever, whenever I turn the tv on it says network connection lost. When I check network settings, it says I’m connected. So why is connection lost? Would not recommend. If you need a cheap tv in a pinch, fine, but you get what you pay for.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to write a review. We are truly sorry to hear about your experience as this does not sound normal for one of our units. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to tclsocial@tcl.com to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist with and someone will get back to you as soon as they can. Best, TCL Customer Support
Rated 1 out of 5 stars
Avoid this TV!!!!!!!!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV ever purchased. The sound hasn't worked properly since the first month. Purchased Geek Squad Protectio but the refuse to help because it's under TCL Warranty. The TCL repair/replacement process has taken 5 months to resolve.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cinti513,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
The worst
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this tv for our daughter and it was the worst! We constantly had to reset it becasue the spund would just randomly stop working for no reason. Even after getting a second one it still did it so we ended up just getting rid of it and getting her something else instead.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JustMissMari,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv no longer turns on!!!! I bought it less than 90 dats ago for my grandson's room. He comes over once or twice a month. It worked for a month or so.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi StephanieT,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Never got delivered
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this during the Black Friday sale, but I was never contacted for the delivery, and the item was being returned to sender, when I contacted the carrier to cancel the return I was told that BestBuy is taking back all these orders and that cancelling the return was not possible, when I contacted BestBuy customer support I was told to re-purchase the item at its now increased cost at 30% more than what it was during the sale.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi 0000,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with your order. For concerns like this, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
NOT VERY GOOD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THIS TV BROKE THE WIFI DIDNT OPERATE WEL. I GAVE TO MY CHURCH
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi highseas4,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Large cloud in middle of screen on multiple units
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted this TV to work out for me. In the end, I exchanged the original TV thinking it was probably just that one unit that had an issue. Unfortunately, the 2nd TV was even worse. Both sets had a large cloud in the dead center of the screen. So, I returned it and bought elsewhere.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Angela,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not Happy At All!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ordered this TV on a Saturday night. The following (Sunday) morning I receive a text saying the item was returned to the store!??? How? Why? okay so ship another one! Nope we already started your refund and that was 17 days ago! I will never order online from BB again! This was the worst customer service experience that i never needed to have. Thanks for nothing!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Meka,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with the retailer. For concerns regarding an order, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Open Right Away or Buy Protection Plan
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV for someone as a gift and unfortunately the TV was damaged out of the box. The recipient did not open the TV until the Super Bowl and with the time that has passed , the warranty has expired. No help being offered by TCL. Get that protection plan if you think the person you are buying this for won't open it right away.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi AMusta,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support