Customer Ratings & Reviews
- Model:
- 40S350G
- |
- SKU:
- 12376793
Customer reviews
Rating 4.4 out of 5 stars with 1270 reviews
(1,270 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
to a friend
Rated 2 out of 5 stars
Old one was better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Explaind well so i thought it would be a better quality picture ..it wasnt!
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JimmyH,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL 40" 1080p FHD HDR TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is nothing to review. The TV had a defect. returned to BB the next day. There was a pencil size light shining through the screen, probably one of the LED's. One gets what they pay for. One should do themselves as favor and stick w/either Sony, Vizio or Samsung.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Electro,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Freezing issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One week usings this TV. I find the pictures quality is ok. This unit is right next to a router but the tv connection is very weak hulu and disney both freeze. My old tv would not freeze and that tv was from 2013. Other than that is not a bad buy for the price.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RoneelS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
I want a refund
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv lost vidio after several weeks. Your store assistant lifted it out of the box when i returned it while placing both thuumbs on the corners of the screen. The screen cracked. She said that i did it. I left the store without a tv or my money. The store security video will show this occurance.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JoanM,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. For further assistance, you would want to contact the store or the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.could not connect to my schools wifi, ran very slow compared to a similarly priced Hisense.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi MarcosE,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is bad quality. It freezes and lags bad. The only way I can stream is using my gaming system. It crashes constantly and I have to completely reset the tv system a lot.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TyanaR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not as user friendly as insignia fire smart tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s hard to turn back on and also to scroll it jumps back and forth among the app selections. It’s too late to return it- a flaw w Best Buy. Had I used it more frequently at first I would have returned it in time.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Brandon TCL Customer Support
Rated 1 out of 5 stars
Chromecast doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased purely for Chromecast to cast PC screen. It simply doesn't work. Was able to get it to cast screen at lower resolution (lower than 1080) but there was a TWO MINUTE DELAY in the screen updates rendering it totally useless. It simply fails to deliver on listed features.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi guru24,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Google TV is Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is good and at a good price. Google TV is horrible though, just set this up and it took over an hour (after the Tav was physically set up) due to extremely slow updates. Once it was set up some apps wouldn’t sign in (Disney+, not exactly a small service) and had slowness with the UI. I didn’t want a google TV and I will pay significantly more to not get one in the future. I’d take Roku, Fire and even WebOS over google.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ReidF,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL Google TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live the TCL Roku TVs but the google tv platform is difficult to set up. The tv took a long time to download. The Roku TV platform is fast and easy to set up.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DanielrM,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Did not last 6 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is only a few months out and the volume does not work any more. I usually love tcl tvs but this one did not even last 6 months!
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MelissaA,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not that great.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It won't allow me to download an app I get with my Samsung TV. Also, the picture quality isn't very good.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to write a review. We are truly sorry to hear about your experience as this does not sound normal for one of our units. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to tclsocial@tcl.com to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist with and someone will get back to you as soon as they can. Best, TCL Customer Support
Rated 1 out of 5 stars
Don't bug TCL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the bust buy workers to me that TCL was a good TV! I was there to buy a new tv, I listen to this guy and bought a TCL tv. Awful TV the worst Do you self a favor don't buy a TCL tv
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi aimee,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL - 40" Class S3 S-Class 1080p FHD HDR LED Smart
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't have closed caption. Couldn't get it to work with cable. Just loaded channels from the TCL - 40" Class S3 S-Class 1080p FHD HDR LED Smart
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .HI MarkP,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL TV review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn"t get the channel guide, even with help from the # on the pamphlet. Not easy to figure out
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PeggyL,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Average
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as inexpensive for an office and guest room. No sleep timer, cannot adjust the brightness (to bright at night) WiFi signal is weak. Samsungs further away run better
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. Both the sleep timer and brightness controls can be found in the settings. If you need further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not This TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google tv will not work correctly. Always app crashes and restarts. I installed a Roku that works fine. I would not recommend this tv.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MrMr,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video is outstanding. Interface is wonky. I use a fire stick. The audio is trash. To be honest gonna return.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RyanA,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Audio is so bad this TV is unusable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst sounding TV ever. It literally sounds like the speakers are tin cans. Do not buy this tv, you’ll be returning it asap. I don’t know how anyone is giving this 5 stars
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ZachS,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do Not Buy This Trash!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTE TRASH!!! Do not buy under any circumstances. It takes 4-5 times to start. When it does, the audio doesn’t work…restart to obtain audio. On the other hand, twice the TV has turned on in the middle is the night (2:00 and 3:30 AM). Picture quality is so-so. The worst TV I have purchased in 50 years.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sanch,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support