Customer Ratings & Reviews
- Model:
- 40S350G
- |
- SKU:
- 12376793
Customer reviews
Rating 4.4 out of 5 stars with 1270 reviews
(1,270 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
to a friend
Rated 2 out of 5 stars
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has factory sound you need to purchase sound bar , they did not tell me much on this tv
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joey,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. The majority of our customers report a good experience with the internal speakers. However, this TV is compatible with most soundbars and speakers and can be connected via HDMI ARC, Optical, Bluetooth, or the 3.5mm headphone jack. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL 40”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is terrible on this TV. Everything else is okay with TV but sound quality is terrible
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TeresaA,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are experiencing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible sound made me cry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't matter how good the picture quality is if it sounds like the audio is coming through a tin can on a line of string. This is the worst sounding TV I've ever encountered. Will be returning it in the morning.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Eryn,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do Not Buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! TV takes forever to turn on, contacted support and they had me do a power drain which means unplugging and pressing and holding a button and then restarting the TV. This works but have to do every week or 2. Contacted support again and their only suggestion is to unplug the TV when not watching it!
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MaureenH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL 40 inch Smart TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this TV, After 3 weeks of buying this TV, The TV is freezing on me, the voices freeze for moments at a time, I cannot hear a full program without it freezing. I just got rid of the box to see if I could bring it back after the 2 week return policy.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
I would buy a Roku TV , best yet not a SMARTV !
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ting sound , Google tv has screensaver which you cant shut off , unless you go under has a developer option like Android phones system. Veatool soundbar doesnt stay connected from HDMI soundbar to TCL ARC HDMI connections,
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PwtPak,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Hard to navigate
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to navigate can’t hardly watch anything on it. We are going to return it
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CherylK,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you in better understanding your TV. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No streaming after a few weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the first weeks, the TCL - 40" Class S3 S-Class 1080p FHD HDR LED Smart TV with Google TV was wonderful. After that, all my streaming services wont load. the settings show that I have internet and the signal is EXCELLENT! Of course it started after I could return. It is now pretty much not useful.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First and last TCL TV for me. Knew something wasn’t right with this when it took an hour to update. Nothing wrong with Wi-Fi. Verified against other tv in sane location. 2 weeks later it starts blinking screen and unable to use apps. Also, this tv takes a long time to turn on. Returned.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible picture quality and settings. Looks like a 15 year old tv with 1080
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ChristopherK,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad audio.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for a day then the sound went out. Turned it off and turned it on and it worked but did it again, so I returned instead.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Manny,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don't
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV only actually turns on half the time. Other half the time the sound doesn't work. It's a cheap TV but I didn't think it would be complete garbage. Picture quality is poor as well...when it actually does turn on.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MichaelwK,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad all around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality picture the sound on it is terrible I think I just got a bad TV in general I'm not saying all the other TVs are like this at this brand it's just this one internal is pretty terrible
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ErinB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not Happy Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT is not compatible with all streaming services such as the only cable provider in my area, therefore I would have liked to have been told that at the time of purchase
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JessicaD,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Never again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total junk. I would never buy a TCL ever again. I've had to do a cold restart 4 times to get it to work (unplug, wait 5 min, replug). I will call TCL tomorrow and see what they have to say about it. Problematic electronics.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Brandon TCL Customer Support
Rated 1 out of 5 stars
Don’t Buy it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Deliver guy he just dropped it without asking for any signature and the quality is ridiculous .
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Adam,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Buy a different one!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned this product due it not working properly. There were major internal issues. We could not get even hardly use the remote. Google doesn’t have this figured out yet.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EmmaJ,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
wes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely difficult to set up. The included remote is different than shown in the setup manual and no instructions how to use it. Difficult to impossible to add apps.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi wesmar,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is going on. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound goes out. Only had this tv since Christmas and had to reset it to get the sound back. Went out again and haven’t been able to get it back.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Naples,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap junk, won’t hook up to laptop through wireless or Bluetooth. It connects fine to my Samsungs, IPads etc.
This review is from TCL - 40" Class S3 S-Class LED Full HD Smart TV with Google TV (2023)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Paul,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support