Customer Ratings & Reviews
- Model:
- 40S350G
- |
- SKU:
- 6538126
Customer reviews
Rating 4.4 out of 5 stars with 1259 reviews
(1,259 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the TV's excellent picture quality, ease of use, and affordable price. Many also appreciate the Google TV format and the TV's suitable size and lightweight design. However, some customers have reported issues with the remote control, app performance, and connectivity. A few have also noted concerns about the volume and response time.
This summary was generated by AI based on customer reviews.
- Cons mentioned:App performance
Rated 1 out of 5 stars
Trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute cheapest garbage tv out there. The opearting system is glitchy, wi-fi connectivity and streaming is unbearable, apps constantly crash and kick you out, menu layouts are awful and takes 6 sub menus to reach a sleep timer, google tv but isnt able to be turned on by a google nest device, its just the worst. I have a 16 year old emerson tv that I would use in preference over this tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jeffyhawk,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Disappointment on a box. Worst TV ever.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible quality. The image freezes up. When you watch the TV from the sides, at an angle, the image looks too bright and distorted. The remote control lacks the most fundamental features all other remotes have, i.e. channel up/channel down button. Worst sound and picture I’ve seen. Then again, you get what you pay for. You’re better off buying a better brand, and spending that extra $50.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Brandon TCL Customer Support
- Cons mentioned:Response time
Rated 2 out of 5 stars
I would nor recommend this tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on this tv is the worst. It takes to lomg to respond to tv remote as well
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MrZoni,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Worst Tv
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv ever I tried to airplay on it doesn't work. It said that airplay works on it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi HarshP,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. The S350G does not currently support AirPlay. This TV does support casting from IOS devices. However, there may be a limitation depending on the IOS app you are casting from.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 2 out of 5 stars
TCL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor remote control. Also, audio had some lacking guality
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JimC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this tv and im having to buy a new remote because nobody is willing to help me exchange it or anything
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ChristopherM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your remote. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
It’s ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s cheap so that’s nice. Was hoping for slightly better picture quality but you get what you pay for
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JDAL12,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best tv ever but for $150 ( it was on sale ) it’s ok for a secondary tv.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Jodya,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
tcl tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very bad experience the tv works for 30 min and later start mix the colors and make noise will never ever buy open box tvs
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Dont buy!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is pretty bad and its gotta be the worst sound I've ever heard come out of a TV. I know its on the cheaper side of TVs but its still pretty bad.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tiny,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
An "unhappy" birthday
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I thought I was getting a deal I got the excellent condition open box 40 inch TCL and when I got it it wasn't packaged it all it had one piece of bubble wrap around it and once I got home I seen it it had a big crack in it and came with no remote so I was very unhappy usually I'm very happy with Best buy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KatieB,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV was damaged. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
For my wife
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a okay TV I bought it for my wife she's not too picky like I am.. ..
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi RichardW,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reacts slower than what other brands do with remote - sleep timer is difficult to set - have to go thru 3 steps…
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm having problems with TV speaker otherwise it is perfect for my office. TV speaker is covered by warranty
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi bjbugwalker,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your speakers. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
You get what you pay for.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is subpar and the sound quality is not great either. I tried to return the TV but I didn't realize the return policy at Best Buy was only 10 days so we're stuck with it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AmberT,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Middle quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too bad for regular using , if you like more pixels you should buy OLED
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Shahrad,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Unsatisfied with service provided by sales reps
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an open box item. Apparently it wasn’t completely nor thoroughly inspected because the remote needs to be exactly under the power button in order for it to work. Fortunately, I don’t have a lot of time to return it so I’m having to just deal with it my mistake.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LourdesE,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your remote. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
It’s ok
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Annoying to set up takes long to connect to WiFi. Definitely prefer Roku tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Erica,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Store extremely busy. Wish the store wouldn't have moved so far away.
I would recommend this to a friendRated 3 out of 5 stars
TCL TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for the size but the sound and picture quality were disappointing
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi 000KH,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support