Customer Ratings & Reviews
- Model:
- 40S350G
- |
- SKU:
- 6538126
Customer reviews
Rating 4.4 out of 5 stars with 1259 reviews
(1,259 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the TV's excellent picture quality, ease of use, and affordable price. Many also appreciate the Google TV format and the TV's suitable size and lightweight design. However, some customers have reported issues with the remote control, app performance, and connectivity. A few have also noted concerns about the volume and response time.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No connect to any Bluetooth devices—view angle bad
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi rumo,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Just Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some Apps don't work with Google TV. Otherwise a good TV for the money.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Rickman,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV works fine but the sound is a bit radio sounding.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi dpelot,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
TCL 40 inch no go
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv screen came damaged out of original box..the display at the store had the best picture out of 5 other tvs displayed for that size..that was the reason for the original choice.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SwissMiss,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Should have went with Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv works fine but the apps are not all there. Roku tv a better then this one.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BenB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this fía a extra room don’t like the sound is not good
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Frog,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the audio on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:App performance
Rated 1 out of 5 stars
Don’t waste your money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly froze and needed to be unplugged to reboot. Would not accept some apps. JUNK!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Leftybob,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Old one was better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Explaind well so i thought it would be a better quality picture ..it wasnt!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JimmyH,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tcl
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like speaker sound. Couldn't hook up to home theater system.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PaulN,
Thank you for taking the time to provide your feedback. This TV is compatible with most soundbars, systems, and speakers and can be connected via HDMI ARC, Optical, Bluetooth or the 3.5mm headphone jack. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
sound quality not up to par.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hated the sound quality. It sounded like it was in a tiny Box.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi WildEyedManiac,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL 40" 1080p FHD HDR TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is nothing to review. The TV had a defect. returned to BB the next day. There was a pencil size light shining through the screen, probably one of the LED's. One gets what they pay for. One should do themselves as favor and stick w/either Sony, Vizio or Samsung.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Electro,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
I want a refund
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv lost vidio after several weeks. Your store assistant lifted it out of the box when i returned it while placing both thuumbs on the corners of the screen. The screen cracked. She said that i did it. I left the store without a tv or my money. The store security video will show this occurance.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JoanM,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. For further assistance, you would want to contact the store or the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Freezing issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One week usings this TV. I find the pictures quality is ok. This unit is right next to a router but the tv connection is very weak hulu and disney both freeze. My old tv would not freeze and that tv was from 2013. Other than that is not a bad buy for the price.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RoneelS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is bad quality. It freezes and lags bad. The only way I can stream is using my gaming system. It crashes constantly and I have to completely reset the tv system a lot.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TyanaR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.could not connect to my schools wifi, ran very slow compared to a similarly priced Hisense.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi MarcosE,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Chromecast doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased purely for Chromecast to cast PC screen. It simply doesn't work. Was able to get it to cast screen at lower resolution (lower than 1080) but there was a TWO MINUTE DELAY in the screen updates rendering it totally useless. It simply fails to deliver on listed features.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi guru24,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not as user friendly as insignia fire smart tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s hard to turn back on and also to scroll it jumps back and forth among the app selections. It’s too late to return it- a flaw w Best Buy. Had I used it more frequently at first I would have returned it in time.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Brandon TCL Customer Support
Rated 1 out of 5 stars
Google TV is Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is good and at a good price. Google TV is horrible though, just set this up and it took over an hour (after the Tav was physically set up) due to extremely slow updates. Once it was set up some apps wouldn’t sign in (Disney+, not exactly a small service) and had slowness with the UI. I didn’t want a google TV and I will pay significantly more to not get one in the future. I’d take Roku, Fire and even WebOS over google.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ReidF,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don't bug TCL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the bust buy workers to me that TCL was a good TV! I was there to buy a new tv, I listen to this guy and bought a TCL tv. Awful TV the worst Do you self a favor don't buy a TCL tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi aimee,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL Google TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live the TCL Roku TVs but the google tv platform is difficult to set up. The tv took a long time to download. The Roku TV platform is fast and easy to set up.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DanielrM,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support