Customer Ratings & Reviews
- Model:
- 40S350G
- |
- SKU:
- 6538126
Customer reviews
Rating 4.4 out of 5 stars with 1273 reviews
(1,273 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the TV's excellent picture quality, ease of use, and affordable price. Many also appreciate the Google TV format and the TV's suitable size and lightweight design. However, some customers have reported issues with the remote control, app performance, and connectivity. A few have also noted concerns about the volume and response time.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
No sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound goes out. Only had this tv since Christmas and had to reset it to get the sound back. Went out again and haven’t been able to get it back.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Naples,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap junk, won’t hook up to laptop through wireless or Bluetooth. It connects fine to my Samsungs, IPads etc.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Paul,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Sound sucks don’t buy it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has the worst sound I’ve ever heard on a tv. Sounds like it’s inside a tin can. I’ve changed all the different audio settings and it never sounds good.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Brandon TCL Customer Support
Rated 1 out of 5 stars
My TCL TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV for $130 open box now you're selling the TV for a 149 what was the difference nothing what was the saving nothing
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Samsun,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv cuts off automatically when cutting on. The sound stopped working and I can’t even return the dang tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Asia,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Cheap TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a previous TV. Picture and sound not as good but I wanted a smart TV. Very disappointed
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not worth it.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this tv. The sound is terrible and it’s a constant problem trying to turn the tv on.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TeriG,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one tried to assist me.I purchased the TV then had to take it to the car with no help from employees
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi EdithC,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Didn't work - at all.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.could not get this to update or load. Sent it back and bought a Sony
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KDay,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Green screen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is turning green. The TV is only a few months old. Not good.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Brandon TCL Customer Support
Rated 1 out of 5 stars
Team member lied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv is fine however the first team member lies to us on the features.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DwayneL,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen was broke when arrived so I returned it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CalebB,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. It is great to see that you are already in the process of getting help. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Trash
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Constantly shuts itself off or freezes, lags.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DanielF,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV. We could not get the TV to connect to the internet
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tree,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality, Price
Rated 4 out of 5 stars
Underrated TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Underrated Great looking TV with all the features you would expect from a modern high quality TV. A little time consuming setting up all the apps and features, but the value and again quality make it all worth it. Would highly recommend to anyone looking for a great TV. The guest service I received at Best Buy was impeccable. I ordered online and when I went to pick up it wasn't ready though I was told it was. Being disappointed of course I rose the issue with pickup service and they jumped on it right of way with no hesitation, apologizing several times though NOT needed it just showed that they cared. After about 15 min wait they came through. It was seamless and they did a great job. I WILL definitely going back when I'm ready for another purchase. Thanks Best Buy!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Good purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture, easy of operation, light weight and compatible with all our applications
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi MatthewH,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Good brand!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful tv! I love TCL tvs as they are easy to use and provide a great quality video and audio. This one has amazing graphics and the audio its pretty good for a small room which is what i bought it for. Easy to set up and smooth operation.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 4 out of 5 stars
My 40" TCL TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great smaller TV for my kitchen. I like the picture, sound and looks good. The menu UI is not great.
I would recommend this to a friend - Pros mentioned:Picture quality, Size
Rated 5 out of 5 stars
Perfect for my bedroom, size, picture and quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I usually buy Sony but they don’t make a smaller smart tv. I had read good reviews regarding TCL. Decided to give them a try. Very pleased so far. Perfect for my bedroom, size, picture and quality of the price.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi NisiDominusFrustra,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TV for Everyday Use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up and installation on our wall mount was straightforward and easier than anticipated. TV has worked wonderfully so far. Picture is clear and offers different display options based on the type of program you are watching. Sound quality is good even without external speakers.
I would recommend this to a friend