Customer Ratings & Reviews
- Model:
- 40S350G
- |
- SKU:
- 6538126
Customer reviews
Rating 4.4 out of 5 stars with 1259 reviews
(1,259 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the TV's excellent picture quality, ease of use, and affordable price. Many also appreciate the Google TV format and the TV's suitable size and lightweight design. However, some customers have reported issues with the remote control, app performance, and connectivity. A few have also noted concerns about the volume and response time.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
This is a good purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good tv , look great , the screen is excellent
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi FredyC,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst TV purchase ever!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the absolute WORST TV. Brand I have ever had. I have spent hours on the phone over the last 2 weeks because my TV will not find my replacement remote provided by TCL Electronics. Then a warranty claim was started. I’ve had to call everyday for an update, no one has contacted or emailed me first. Then to be told finally, my warranty claim was approved. But wait….. my TV model is not in stock. So now I need to wait 30 days for a refund check. Unacceptable customer service and warranty policy for PAYING customers. My TV lasted only 7 months. Worst quality ever. I’ve never had a TV just stop working ever in my life. Never buy TCL!!! I’m warning you!!! Zero ⭐️’s for this TV “brand”. Seems like a scam honestly
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TamaraT,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:App performance
Rated 1 out of 5 stars
Worst tv I have ever had
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this tv for about three years and it never really worked. It is a tv in my bedroom and I never watch tv there because it won’t play any apps at all. It literally just doesn’t work. It closes out the app and shuts off the tv on its own. Or it’s frozen or will start playing but then no sounds it’s literally a waste of money and I bout it for more since it was a few years back. Still don’t spend you money on this
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KilinaT,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience and that you seem to be experiencing some trouble with your TV. This particular TV was launched less than 3 year ago, so it is difficult to decipher what TV you may have. Our TVs do come with a 1-year manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We used this for a business raffle prize and the customers were ecstatic about it!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. Our TVs are something to get excited about. Enjoy! Best, Brandon TCL Customer Support
Rated 5 out of 5 stars
Great deal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just go buy it. If i have a chance later in life. I will buy me a buggier version. :)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi ColorKev,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Gretna
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing price Professional treatment wonderful place to shop
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi RadwanAljada,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great gift for my daughter for Christmas
I would recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Google TCL 1080HD.. Yea ok whatever u say
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Google TCL has terrible picture quality it doesnt even look like 1080HD. My Roku TCL which by the way is over 4 years old has much better picture quality and i paid way less for it than i did the google TCL even the pluto powered Visio i brought in to be repaired had way better picture quality.. I honestly feel i got ripped off considering they gave me two choices and i said i wantes the other choice and yet 3 hours go by and they still werent bringing up the other option instead they were ringing up this tv. Yeah im definietly not a fan of google or best buy r geek squad atm. Sorry but this tv is really quite bad. Pictures blurry so bad it looks like an old school low definition picture quality. No offense.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
J
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gookkkknkkkkkkk very Woooowww ka sekduendosnsus Xox
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fit! that's was very need to my childs !!!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi KabilovM,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Don't buy TCL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TCL is just junk. It shuts down if you select operations too quickly. It reminds me okd Tandy computers. Very minimal technology and not worth the money. Although they're inexpensive, they simply are not worth buying. Spend the extra few dollars to get much higher quality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Buyer Beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased based on high review rating, however after two months, the TV picture periodically freezes while the audio continues to work fine - even changing the channel work for sound - with the frozen picture intact from the previous channel. Remote does nothing to fix, so you have to manually get up and go to the TV and physically unplug, wait then plug back in and go through the entire set-up process each time. This is very annoying and unacceptable for any TV that you pay money for.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JamesH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
tcl
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good tv i just placed. i would recomended everyone
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi DonieG,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not a BestBuy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Might be a Best Buy, but don't buy. You'll have more issues than you bargin for. Customer service from TCL is the pits. The TV will freeze within 5 months and you will have to call to trouble shoot. The IR will give out in about 14 months which is after the warranty period. If you didn't extend, you are going to have to purchase a ROKU of Firestick. Then which ever you purchase won't turn the t.v. off or on. Don't waste your money or time. I wouldn't even give this TV 1 star. Note: They won't replace the TV either!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AliciaP,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
MEH!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mediocre for the money. Inconsistent performance. At times, no sound. I turn it off and back on to get sound. Difficult navigation. Instructions are not clear.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi HenryR,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL tv’s suck one minute your sitting there watching the tv and it just restarts by itself. Do not buy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sammah,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TLC Tv 40"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garble sound would not stay connected to internet. Very difficult getting into hula returned it past 15 day returnable, which i was unaware of, Which was utterly ridiculous. Staff was pleasant. Not happy not getting refunded back to my best card. Will not buy another tv from best buy!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Grands,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Don’t recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv glitches mutiple times a day whether it’s freezing or just losing audio
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LioraG,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
*** BEWARE! DO NOT BUY! BEWARE *****
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BEWARE BEWARE BEWARE!!! TV SCREEN WENT BLACK AND WONT TURN ON JUST OVER A YEAR AFTER BUYING! Always had problems with turning on from day one!!! DO NOT BUY THIS TV!!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RenaeR,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support