Customer Ratings & Reviews
- Model:
- 43S455
- |
- SKU:
- 6500470
Customer reviews
Rating 4.6 out of 5 stars with 1135 reviews
(1,135 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the excellent picture quality and ease of use of the 43" Class 4-Series 4K UHD HDR Smart Roku TV. Many appreciate the value for the price and the convenience of the built-in Roku streaming platform. However, some users have reported issues with the remote control and occasional screen problems. A few also mentioned that the sound and viewing angles could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Price
Rated 5 out of 5 stars
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for price. Very happy and would recommend
I would recommend this to a friend - Cons mentioned:Reliability
Rated 1 out of 5 stars
Died after 1 1/2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had for a year and a half. It was the only thing killed by a short power outage and seems to commonly get a "black screen of death" after looking up issues. Not a recommended long term t.v.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CordinS,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience and that you seem to be experiencing some trouble with your TV. This particular TV was launched less than 1 year ago, so it is difficult to decipher what TV you may have. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Great...then not so great !!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV, and the picture was AWESOME....for 2 weeks. Then it went haywire. Color scheme was pyschedelic. I called the Good Guys and TCL and I tried all their ways to fix it. Didn't work. Best Buy took the old one away away and gave me a new one. The picture, once again, was AWESOME. I loved this TV. Warranty was for 12 months. Then doomsday hit. In the 13th month, the picture went totally black. Again, I called Good Guys and TCL. I did all the things they told me to do and NOTHING. To repair it would have cost as much as a new TV. No thanks. I see all the great reviews and I can see why. I loved this TV...while it was working. I am at a crossroads trying to decide if I will give it one more try, or pony up and pay a lot more money for one of the name brands.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrucenAz,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Haven’t opened box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t opened box yet. It is a gift. Can’t comment at this point.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Shay,
Thank you for taking the time to provide your feedback. We hope that you enjoy your TV! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this June 2022. Now the screen turned black. Tried everything but it doesn’t work now. It’s only 3 years and I barely used this. Very poor quality.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for my mom almost 11 months now there were times when some programs would not work or it would jump off the wifi or it goes on and off by itself but that was bearable but now the tv went black with only sound coming from it sometimes tried everything to fix it and nothing... Would not recommend this brand to anyone.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Awesome inexpensive ROKU TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First TV that I have ever owned that I didn’t feel the need to adjust the color or tint settings!
I would recommend this to a friend- Cons mentioned:Screen
Rated 1 out of 5 stars
Bad condition TV - never buying from Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product not working and broken; screen cracked and dented
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equipped to help you. If you get a replacement TV and need any further help, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Avoid TCL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid TCL. Had this TV just over 1 year. After warranty expired, TV black screened. Sound worked. Googled solutions but none worked. Disappointed as it cost more than other brands, but proved to be junk. Don’t believe me? Google “TCL black screen” and check it out
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi David,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Constant overheating warnings.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within days of the 1-year expiry period ending, this TV started giving us overheating warnings. These warnings pop up on the screen every few minutes. We've tried everything tech support recommended, but they've finally just told us that the TV is out of warranty now and there's nothing we can do except try to take the TV off the wall (where it currently has about 3 inches of space behind it) and put it somewhere else where it has 6+ inches for air circulation. In today's market of flat panel TVs that can be mounted flush with the wall, that's pretty ridiculous, I think. I guess we'll just have to go find another brand that doesn't have overheating issues and is actually designed to be mounted on a wall.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TaylerW,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience and that you seem to be experiencing some trouble with your TV. This particular TV was launched less than 1 year ago, so it is difficult to decipher what TV you may have. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Will not buy a TCL next time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the TV for less then 4 months and the picture stopped working. Contacted TCL support and they said that they will order parts and send someone out to fix it. They also said that hopefully those parts will be the right ones to fix the problem. It will take around two weeks to order the parts. TV hasn’t worked in a week, and so, I am out a TV for at least 3 weeks. Will buy my next TV from a different manufacturer next time. It is sad, because up to now it was a nice TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JamieN,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Didn’t last a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV stopped working after 11 months. TCL logo comes on, then just a black screen. Warranty doesn’t help at all. TCL wants to send a technician to see if it can get fixed. The whole process is going to take weeks. Who waits for weeks when you have only one TV?! I already bought a new one. Why don’t they give me the option to get at least a refurbished TV as stated in their warranty policy? I will never buy this brand again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible return policy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV Stoped working after 3 weeks and Bestbuy won’t take back even a defective product after 15 days . So you better look for a different place to buy your next products Target at least gives you 30 days .
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Extremely Annoyed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I guess I wasn’t expecting much from a $250 TV but I was at least expecting it to arrive in new condition. What I got was a damaged TV when it was received yesterday. The right side of the bevel is completely dented so there is a gap between the screen and the bevel. As a parent of two toddlers I have zero time. I don’t have time to mess around with returning this TV and getting a new one which I’m now forced to do. Unbelievable!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV Kaputt
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had this TV for only 21 days and It stopped working!!!! Not happy that we can't return it to the store!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support