Customer Ratings & Reviews
- Model:
- 43S435
- |
- SKU:
- 6427886
Customer reviews
Rating 4.5 out of 5 stars with 1569 reviews
(1,569 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 43” Class 4 Series 4K UHD Smart Roku TV for its exceptional picture quality, user-friendly Roku interface, and affordable price point. Many reviewers were impressed with the TV's vibrant colors and sharp images, while others appreciated the ease of setting up and navigating the Roku platform. However, some customers expressed concerns about the durability of the TV, with a few reporting issues with the remote control and short lifespan.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Disappointmented
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.promised in in a saturday went to store - not there so had to wait till they shipped the following week. also was recommended to buy a TCL TV by your associate on previous purchase. plan to put back in the box and return it - a piece of junk. that was the reason I bought this second TV
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Without more information, it is difficult to understand what trouble you may be encountering. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Roku TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture was too dark for my liking, other than that the tv is ok
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sam,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Value buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the money you pay for it. Average picture for very low price
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Matt,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL TV purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales people were very helpful in selecting television. It worked for one day and will not turn on. Now having to fight to get problem resolved. Best Buy says go to manufacturer and TCL says contact retailer since recent purchase and still under warranty. Can return to store but under impression you don't really want to assist in this matter.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Good within limits
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality significantly decreases when you move away from viewing on center. If you have in a place where you only look at it directly buy it. Otherwise go for a more expensive model .
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
smittys opinion
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.way too complicated you have to go back to your PC to add channels to watch?? and if that is in another room,your running back and forth , if you are like me the numbers seem to slip away before you get back
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi smittysopinion,
Thank you for taking the time to provide your feedback. You can download streaming channels directly on the TV. You would need to go to Home>Streaming Channels>Search Channels>Type in the channel you are looking for. You would then select the streaming channel and select 'Add channel'. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
BLACK SCREEN FLICKERING
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv consistently had a black screen flickering issue which seems to have been caused by it dropping the HDMI inputs. Happened on all three ports and i tested my setup on my old tv amd can confirm it all worked great. Gonna try it and replace it with another one to see if maybe i just got a bum unit but for now stay away.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Moosetafa,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL TVs are cheap and break.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 different models of TCL TVs in March. Its November and within a week, both TVs have issues and need replaced. The 43 inch sound suddenly would only work with the headphones plugged in and sound only in one ear. Thanks to having Total Tech, they replaced it. Now the 50 inch only says powering off when i try to turn it on so i can't get it to work. Waiting for a tech to come next week. I definitely wouldn't buy another TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JillR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
You can do better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Volume not well you start hearing if you put it 20 and more If you try to put headphone cable its go back to home settings or he start over I keep it to the kids.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Junk
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 2 years old. Won't turn on after update yesterday. Never again TCL
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RogerR,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Garbage
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Remote cheap. Decided to make due as this was a garage tv. Went to plug in to stereo and mini audio Jack didn’t work. Popped off the back cover and noticed the 1.8mm Jack popped off the board. Past return period. Needless to say We DO NOT Recommend. No audio to tv as even though the 1.8mm Jack popped off the board, somehow the tv things headphones are plugged in so now we have a tv with NO sound. Trash….
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Can be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its OK TV, but some apps not working properly , sound quality not the best and what is completely unacceptable you can't pair witless headphones with this TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sergio,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Bruned out after 6 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It died after 6 months. Black screen with sound no visuals, what a joke.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Nope...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture looks ok but unless you connect outside sources you are unable to change any of the picture options or settings. You are locked into using the role platform for everything.. would not recommend
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Justin,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Need clearer instructions!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The instructions for the pick up were not clear... I pulled up to the parking spot like the email said and waiting for an hour... I stood in line to get into the store for thirty minutes just to be told I had to sit in another line in my car outside for another thirty minutes and when I finally got up to the people that were giving out the online orders, they told me they could not find where I had placed my order. Worst experience I have had with best buy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Amber,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience concerning curbside pickup. For better assistance in addressing your concerns, you would want to contact Best Buy customer support. If you need any further assistance with the TV itself, please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible TV and bad best buy customer service.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned TV twice. Same model TV would not stay connected to my AT&T wifi. Then within a week Best Buy burned me on the return even thou I am an elite member customer. I have spend over $5000 at best buy in the last 2 years,
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lyle,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
V
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV broke down after a year. Not happy with TV don't buy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture too dark. Had to put on brighter setting which would then not last as long.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t buy a TCL Roku Tv
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had tcl Roku tv for about a year now. After 8 months, the tv went to a black screen and quit working. I bought a new outlet, did all the steps to restart it, and the screen wont come back on. I’ve been on the phone with tcl all morning and they haven’t been able to help. I do not recommend this tv at all.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lauren,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality of this tv really sucks. It has sound adjustments but they make little or no difference and must be for looks. Sound is muffled despite being adjusted. Don’t plan on using this tv without a sound bar. I am not sure if that would even help. Sound has to be turned way up to be able to hear anything.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having with the TV's audio. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support