Customer Ratings & Reviews
- Model:
- 43S435
- |
- SKU:
- 6427886
Customer reviews
Rating 4.5 out of 5 stars with 1569 reviews
(1,569 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 43” Class 4 Series 4K UHD Smart Roku TV for its exceptional picture quality, user-friendly Roku interface, and affordable price point. Many reviewers were impressed with the TV's vibrant colors and sharp images, while others appreciated the ease of setting up and navigating the Roku platform. However, some customers expressed concerns about the durability of the TV, with a few reporting issues with the remote control and short lifespan.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
"you're better off just buying a new tv"- geeksqua
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke quicky and easily. The feet are stress points on the screen and any jostling at all can crack your screen and brick the tv. Do not buy the protection plan because they won't cover any damage to the screen, despite it being an effect of poor television design.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://support.tcl.com/us/tclus-tv-warranty-information to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv keeps losing WiFi connection daily and I have had to reset the tv when it froze another time.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Shelby,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy this TV again. I could not do anything without giving my email address. I know it doesn't seem like a big deal, but there is no reason why I shouldn't be able to play videogames or watch from an HDMI device without putting in my email. Tried to get the simplest TV I could, but no dice. Guess I'll be returning this afterall.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. In order to use the smart features of this TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi, creating a Roku account (completely free), and activating the TV (completely free). However, if you just want to use this TV as a traditional TV by connecting external devices through the various inputs and not use the smart features, you can elect to not connect this TV to the Internet at startup. You will still have access to all of the inputs and features of a traditional TV. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Return policy is a joke-15 days only!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to return this tv is less than 30 day and apparently there is only a 15 day return policy. What a joke, who has a 15 day return policy, I will not be buying from Bestbuy again. Buyer certainly beware!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. If you are having trouble with your TV, we would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Roku - NO
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV has been ok - the rating is reflective of ROKU and how they will not be offering the YouTube TV app anymore. Therefore, after owing this TV just a few months, I now need to replace it. I do not suggest buying a TV with a ROKU integrated system.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JaxxWay,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. You can visit Roku's support site and search "Why is a channel no longer available on my Roku® streaming device?" for more information.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesman was great but the TV was not so good to make it work with my setup.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TMac,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble setting up your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
sucks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not possible since I STILL HAVE IT SO YOU CANNOT HAVE "PICKED IT UP AND IT STILL DOES NOT WORK--SEND SOMEONE OUT TO VIEW IT AS I AM ONLY ABOUT 5 MILES FROM YOU (TIRED OF WRITING YOUR EXECS!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the retailer. For better assistance, you would want to contact Best Buy Customer Support as they would be best equipped to further assist you. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Roku overheat message
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV less than a week ago. As soon as I turned it on, I started getting a message that Roku was overheating. The area where I placed the TV has plenty of ventilation. It is getting returned and I will get a better TV and use an external Roku.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DavidL,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Only lasted FOUR MONTHS
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this tv for four months and the screen went black. Tried the reset, checked the cables, nothing works. If you google this tv you will see how many people out there have had the same thing happen to them, many in under a year.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TLRhiannon,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Samsung roku
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn’t have the picture quality like the Samsung smart tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bevjean,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage please do not waste your money on any tcl brand tv they are a joke my 6 year old got more use out of the box than I got out of the tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kmfm420,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it open box and when we set it up the screen had a black bleed. But tcl is a good product. Just not this one. And store manager denied my refund and now dealing with that.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Angie,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Buyer beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV broke for no apparent reason after being in use for less than 4 months. Best Buy will not return it and they want to charge $85 to have is “diagnosed”. I expected more from Best Buy I really did.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Tcl
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not as clear as I thought it should be.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bill,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Frustrating settings menu
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes you can't access your picture settings for some reason. You have to use a button on the remote control to access them there's no settings in a menu that you can scroll to.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Christopher,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Best Buy and TCL do not honor warranties
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely do it purchase TCL. Headphone Jack went bad after 8 months. Best Buy will not do anything. Neither will TCL. Waste of money. Buyer beware.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chis,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We would be more than happy to look into this and review your case to see if we can further assist. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Durrrrrrrrrr
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an open box excellent, but they neglected to say it didn't come with a remote despite "open box excellent" in their terms says it comes with all parts and accessories. Thanks Best Buy!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you of taking the time to provide your feedback. We're sorry to hear about your experience with your open-box item and the retailer. Replacement accessories can be purchased at https://encompass.com/brands/tcl/TCL. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was broken when I got it. I then had to buy another one and pay 30 dollars more.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RCephus,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that you were able to get a replacement unit. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS!!! Picture does not fit the screen. There are 4 choices in settings, all cut off part of screen, customer service said this is a known problem
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Unhappycustomer,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. You should be able to change the aspect ratio to direct so the content is not cropped (cutting part of the image and zooming in) to fit the TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Social Support
Rated 1 out of 5 stars
Broken Screen
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just opened up this TV and the screen is broken. Purchased this TV for a spare room and opened it up today to set up and the screen was broken.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi John,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support